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Hyatt House Richmond / Short Pump

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt House Richmond / Short Pump

Exterior
Lobby
Executive Suite, 1 King Bed, Bathtub, Corner
Deluxe Suite, 1 Bedroom, Kitchen
Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Gym
    Gym
  • Free WiFi
    Free WiFi

Explore the area

Map
11800 W Broad Street, Richmond, VA, 23233
  • Short Pump Town Center
    3 min walk
  • Sheltering Arms Institute
    6 min drive
  • Henrico Doctors' Hospital
    12 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    30 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Bathtub, Corner

  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Drury Plaza Hotel Richmond

Pool
Hot tub
Breakfast included
Pet-friendly
4.8 out of 5, Exceptional, (2531)
The price is €123
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Drury Plaza Hotel Richmond

About this property

Hyatt House Richmond / Short Pump

Hotel connected to a shopping center in Short Pump with free breakfast
Along with a 24-hour fitness center, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and conference space.
Hyatt House Richmond / Short Pump offers 134 accommodations with MP3 docking stations and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Microwaves and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The free breakfast at Hyatt House Richmond / Short Pump gets high marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from Short Pump Town Center. You'll find features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • Steps from Short Pump Town Center and 6 minutes by car from Sheltering Arms Institute
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 1755 square feet (163 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and laundry facilities are also featured at the business-friendly Hyatt House Richmond / Short Pump. Free self parking is available.

This 3-star Richmond hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.
H Bar - This bar serves dinner and light fare.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available weekdays 6:30 AM–9:30 AM
  • 1 bar

Restaurants on site

  • H Bar

Things to do

  • 24-hour fitness centre

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Microwave

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (1755 square feet)
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • MP3 dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 629 out of 1012 reviews" "
Rating 8 - Good. 223 out of 1012 reviews" "
Rating 6 - Okay. 88 out of 1012 reviews" "
Rating 4 - Poor. 41 out of 1012 reviews" "
Rating 2 - Terrible. 31 out of 1012 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nakia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. From all staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Aug 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly apprciat4ed the hotel property being adjacent to a major shopping, where we could shop and patronize the various shops and eat at the restaurants of our choice!
Stayed 2 nights in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When arriving at night, the hotel was difficult to locate . The signage when entering the mall area did not indicate which direction to go. The signs on the hotel itself were not lit up so couldn't see in the dark. Buttons in the elevator were held in place by scotch tape. Breakfast was good.
Stayed 1 night in Aug 2024

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect and the hotel/ staff was great!
Stayed 1 night in Aug 2024

10/10 Excellent

Monte, Waldorf

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Aug 2024

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

APRIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Anastasiya

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in the middle of the city. I would say it is walkable to the river but I would not walk at night because of lots of homeless and sometimes drugged individuals. Overall, the hotel was great, excellent staff, room was very spacious with a few. I will definitely come back
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Stayed 1 night in Aug 2024

10/10 Excellent

Lynden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Robert, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel good value for money.
Stayed 1 night in Aug 2024

8/10 Good

Andrea, Brunswick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and check in. Well maintained throughout. Nice clean fluffy towels. Decent water pressure. Bathroom grouting could use some cleaning up. I'll definitely be back.
Stayed 1 night in Aug 2024

8/10 Good

Gwarthney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Other than a foul odor in the hallway when I exited the elevator, the stay was nice. I will definitely be staying here for my future Short Pump stays.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great right next to an outdoor mall. Everyone was friendly and the bed was super comfortable.
Stayed 1 night in Aug 2024

10/10 Excellent

Andrea, Brunswick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentlemen who checked me in seemed to actually want to be in the hospitality industry. What a nice change! They were so kind and helpful. It would be good if they had a look at the caulking in the bathroom. Other than that the room was well stocked and clean!
Stayed 2 nights in Aug 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay
Stayed 1 night in Jul 2024

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Pump Shopping Weekend
Convenient to stay at for our back to school shopping weekend at short pump. Will be back next year.
Stayed 2 nights in Jul 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities. Friendly staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 2 nights in Aug 2024

10/10 Excellent

Jamaal

Liked: Cleanliness, staff & service, property conditions & facilities
Great everything
Stayed 1 night in Aug 2024

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Thomas

Stayed 4 nights in Jul 2024

10/10 Excellent

Marjorie

Stayed 1 night in Jul 2024

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024