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Hyatt House Richmond / Short Pump

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt House Richmond / Short Pump

Exterior
Lobby
Executive Suite, 1 King Bed, Bathtub, Corner
Deluxe Suite, 1 Bedroom, Kitchen
Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
11800 W Broad Street, Richmond, VA, 23233
  • Short Pump Town Center
    3 min walk
  • Sheltering Arms Institute
    6 min drive
  • Henrico Doctors' Hospital
    12 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    30 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Bathtub, Corner

  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Drury Plaza Hotel Richmond

Pool
Hot tub
Breakfast included
Pet-friendly
4.8 out of 5, Exceptional, (2553)
The price is €141
for 1 room
includes taxes & fees
10 Jan - 11 Jan
Drury Plaza Hotel Richmond

About this property

Hyatt House Richmond / Short Pump

Hotel connected to a shopping center in Short Pump with free breakfast
Along with a 24-hour fitness center, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and conference space.
Hyatt House Richmond / Short Pump offers 134 accommodations with MP3 docking stations and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Microwaves and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The free breakfast at Hyatt House Richmond / Short Pump gets high marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from Short Pump Town Center. You'll find features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the proximity to shopping
  • Steps from Short Pump Town Center and 6 minutes by car from Sheltering Arms Institute
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 1755 square feet (163 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and laundry facilities are also featured at the business-friendly Hyatt House Richmond / Short Pump. Free self parking is available.

This 3-star Richmond hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.
H Bar - This bar serves dinner and light fare.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available weekdays 6:30 AM–9:30 AM
  • 1 bar

Restaurants on site

  • H Bar

Things to do

  • 24-hour fitness centre

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Microwave

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (1755 square feet)
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • MP3 dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1004 reviews" "
Rating 8 - Good. 220 out of 1004 reviews" "
Rating 6 - Okay. 88 out of 1004 reviews" "
Rating 4 - Poor. 41 out of 1004 reviews" "
Rating 2 - Terrible. 33 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

LESLIE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Carlton

Stayed 1 night in Aug 2024

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2024

10/10 Excellent

Caityn

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Mya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enrique was extraordinarily pleasant and helpful upon check-in and anytime I needed anything. He started my stay with the bar set very high! The area is convenient and safe, with so much in walking distance. Great experience!
Stayed 2 nights in Sep 2024

8/10 Good

Nigel

Stayed 1 night in Aug 2024

8/10 Good

Shawn, Chesterfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love
Stayed 1 night in Sep 2024

10/10 Excellent

Ellie

Travelled with family
Great place and location
Stayed 1 night in Sep 2024

4/10 Poor

Dionne

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Caroline

Travelled with partner
Liked: Staff & service
I had to switch rooms because I didn't want to be all the way in the back away from the elevator. After I switched to 317 and was getting ready to get in the bed. I noticed that the sheets had stains on them and there was hair on the pillowcase. So, I called to the front desk to get new sheets delivered. The front desk clerk stated that housekeeping had left since it was approaching 11pm, but he would have someone deliver the sheets. Someone brought the sheets. However, the sheet set was too small (Queen size sheets). I had a King size bed. Also, he didn't bring pillowcases with the sheets. Again, I called downstairs to make sure the front desk agent knew that the sheets were too small. In addition to all of this taking place, the toilet was running all night. So, I wasn't able to get much sleep. My stay wasn't good at all. Lastly, the breakfast selection was just ok. The best part of the stay was the convenience to everything, i.e., shopping, restaurants, etc.
Stayed 1 night in Aug 2024

10/10 Excellent

JEROME

Stayed 1 night in Aug 2024

10/10 Excellent

Sheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stafg
Stayed 2 nights in Aug 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay, so convenient.
Stayed 1 night in Aug 2024

10/10 Excellent

Sunnye

Stayed 1 night in Aug 2024

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, exactly what we needed, ty!
Stayed 1 night in Aug 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
I love the location and the rooms are very comfortable. The bar looks very nice but needs to have a good bar tender. Not everyone ones to have a relaxing drink at a noisy local restaurant.
Stayed 1 night in Aug 2024

10/10 Excellent

Marsha, San Diego

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful central location!
Stayed 2 nights in Aug 2024

8/10 Good

Savaughn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Pauletta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again.
Stayed 2 nights in Jul 2024

8/10 Good

Nakia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. From all staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in Aug 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly apprciat4ed the hotel property being adjacent to a major shopping, where we could shop and patronize the various shops and eat at the restaurants of our choice!
Stayed 2 nights in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When arriving at night, the hotel was difficult to locate . The signage when entering the mall area did not indicate which direction to go. The signs on the hotel itself were not lit up so couldn't see in the dark. Buttons in the elevator were held in place by scotch tape. Breakfast was good.
Stayed 1 night in Aug 2024

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect and the hotel/ staff was great!
Stayed 1 night in Aug 2024