Extended Stay America Suites Richmond Glen Allen Short Pump

2.5 star property

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Photo gallery for Extended Stay America Suites Richmond Glen Allen Short Pump

Premium bedding, desk, laptop workspace, blackout curtains
Premium bedding, desk, laptop workspace, blackout curtains
Premium bedding, desk, laptop workspace, blackout curtains
Lobby
Property amenity

Reviews

6.2 out of 10

Popular amenities

  • Pet-friendly
  • Laundry
  • Gym
  • Air conditioning
  • Kitchen
  • Parking included

Explore the area

Map
4231 Park Place Ct, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪5 min drive‬
  • Regency Square Mall
    ‪9 min drive‬
  • Henrico Doctors' Hospital
    ‪10 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪28 min drive‬

Similar properties

Exterior

Extended Stay America Select Suites Richmond Innsbrook

  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.2 out of 5, (625)
The price is €102
for 1 room
includes taxes & fees
22 Feb - 23 Feb
Extended Stay America Select Suites Richmond Innsbrook

About this property

Extended Stay America Suites Richmond Glen Allen Short Pump

Suburban hotel with a fitness center and a 24-hour front desk
This smoke-free hotel features a fitness center, laundry facilities, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, barbecue grills, a picnic area, and a front-desk safe are onsite. Weekly housekeeping is available.
Extended Stay America Suites Richmond Glen Allen Short Pump offers 95 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. Televisions come with cable channels. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries.

This Glen Allen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
During your stay at Extended Stay America Suites Richmond Glen Allen Short Pump, you'll be close to Short Pump Town Center. Free WiFi in public areas, free self parking, and a gym are available.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • Onsite recreation includes a gym
  • 5 minutes by car from Short Pump Town Center and 13 minutes from University of Richmond
  • Pets welcome for a fee
Extended Stay America Suites Richmond Glen Allen Short Pump offers its guests a fitness center, barbecue grills, and a picnic area. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Richmond Glen Allen Short Pump also features laundry facilities, a front-desk safe, and an elevator. Free self parking is available.

This Glen Allen hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available

Things to do

  • Fitness centre

Family friendly

  • Kitchen
  • Laundry facilities
  • Microwave
  • Fridge
  • Separate dining area

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Housekeeping (weekly)
  • Laundry facilities

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Hardwood flooring in room
  • Lever door handles
  • Step-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per accommodation, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

TownePlace Suites Marriott Richmond
TownePlace Suites Marriott Richmond Glen Allen
TownePlace Suites Marriott Richmond Hotel Glen Allen
Towneplace Suites Richmond Hotel Glen Allen
TownePlace Suites Marriott Richmond Hotel Glen Allen
TownePlace Suites Marriott Richmond Glen Allen
Hotel TownePlace Suites by Marriott Richmond Glen Allen
Glen Allen TownePlace Suites by Marriott Richmond Hotel
Hotel TownePlace Suites by Marriott Richmond
TownePlace Suites by Marriott Richmond Glen Allen
TownePlace Suites Marriott Richmond Hotel
TownePlace Suites Marriott Richmond
TownePlace Suites by Marriott Richmond
Extended Stay America Richmond Glen Allen Short Pump

Extended Stay America Suites Richmond Glen Allen Short Pump Reviews

Reviews

6.2
Rating 10 - Excellent. 97 out of 392 reviews
Rating 8 - Good. 75 out of 392 reviews
Rating 6 - Okay. 65 out of 392 reviews
Rating 4 - Poor. 57 out of 392 reviews
Rating 2 - Terrible. 98 out of 392 reviews

6.2/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

John

Stayed 2 nights in Nov 2024

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally not clean all the way around. The bedding had layers of dead skin on the sheets, unfortunately I didn't find out until to next morning. Looked like it was being used to house the homeless. Twenty people setting in the court yard in the morning at a 9 am check out. Plus, they required a $50 deposit for any possible damages. Without letting you inspect the room before hand. I found 3 area that was damaged when I walked in. When I reported them to the clerk she wasn't aware of them. So, they could have changed me for those pre existing damages if I haven't reported them to the clerk.
Stayed 1 night in Nov 2024

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, property conditions & facilities
Had no water, informed front desk I was unable to use the room as a result. Requested refund but no response. Did not stay but 15 minutes.
Stayed 1 night in Oct 2024

4/10 Poor

Edwin

Business traveller
Disliked: Cleanliness
Stay away from room 130
The room where I stayed was close to an exit building door, people come in and out at all the time , the front desk should make u aware or the noise coming when the door slam the frame , it was a rough night sleep . I did probably sleep two hours total
Stayed 1 night in Oct 2024

10/10 Excellent

Reba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Zeremy

Stayed 1 night in Oct 2024

10/10 Excellent

Fawad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and customer service was great! Service desk people were nice but I did not like one thing that we found bugs under the pillows.
Stayed 1 night in Sep 2024

4/10 Poor

Daveda

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Super bad roach problem. They were inside the refrigerator on 2 occasions (big and small). A lot of people live there. Noisy... hallway door slams hard throughout the day and night.
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
No issues
Stayed 2 nights in Jul 2024

10/10 Excellent

Ebony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Lamar

Stayed 1 night in Oct 2024

8/10 Good

Shalyn

Stayed 1 night in Sep 2024

2/10 Terrible

Rafael

Stayed 1 night in Sep 2024

2/10 Terrible

Lilian, RICHMOND

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The check in process was simple. The room was nice just not thoroughly cleaned as it should be. In the morning after taking a shower an army of baby roaches decided to come out of hiding. Never in my life had i experienced this in a hotel.
Stayed 1 night in Sep 2024

2/10 Terrible

Kentrai

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel
Very old and outdated. Dirty with stains on mattresses and bugs. Wasn’t happy at all with the accommodations or for the overall cleanliness of the hotel. Very disappointing
Stayed 3 nights in Aug 2024

4/10 Poor

MONICA, Hopewell

Liked: Staff & service
Disliked: Amenities
We killed roaches Our fridge wasnt workimg but they switch it out. The side door thats suppose to be key entry only and locked for our protection was not lock.
Stayed 2 nights in Aug 2024

2/10 Terrible

Marty

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of time
I booked a room, paid in advance, and they told me they had no rooms left when I arrived.
Stayed 1 night in Aug 2024

2/10 Terrible

Virginia Gale

Travelled with group
Disliked: Staff & service
terrible customer service and bumped room
I made a reservation a week ago thru hotels.com. I even call the hotel direct on Aug 8 to see if they had another room in case my friend wanted her own space. They were friendly on the phone and confirmed rooms for Friday night still available. BUT on Friday afternoon at 5p.m. I got a voice mail stating that my room was no longer available. They had over booked and would not be honoring my reservation. I could reach out to Hotel.com to get my refund and book another room elsewhere!! It was 8p.m. Friday night that I heard the message. I was driving the 3 hours to the hotel. I called the front desk to see if anything could be done at this late date. She was not helpful at all. She said they could not honor my res because they had no rooms at this time. When i asked about another hotel close by this hotel. She informed me that she only worked for Extended Stay and was not familiar with any other choices. !! She Didn't seem to care that I now no place to stay at this time of night after a long day. I informed her afer 12 years working for Marriott, I had always offered another place to stay for my quest in this situation. I don't understand how I got bumped over someone else. But I can assure you, Extended stay has lost my business forever. I chose this location because I know at one time it had been a Marriot property. Obviously, it does not have the Marriot standards of decent customer service. I did find a Hotel at the Hampton Inn down the street behind the Silver Diner.
Stayed 1 night in Aug 2024

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I should ask for a refund…
Room smelled bad. Mattress was hard as a rock. Bathroom door had an in repaired hole in it. Coffee in the morning undrinkable.
Stayed 1 night in Jul 2024

6/10 Okay

José

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

2/10 Terrible

Lore

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs
My room had bed bugs. They did not activate until my second night. The sofa in the room was filthy.
Stayed 2 nights in Jun 2024

4/10 Poor

Mohammed

Disliked: Cleanliness, property conditions & facilities
Around property too many people hanging around scary seems something going on
Stayed 1 night in Jun 2024

6/10 Okay

Toyla

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
The rooms were pretty decent. I loved that I could cook for my family. However, there were roaches in the bathroom
Stayed 6 nights in May 2024

4/10 Poor

Justine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very kind but there were multiple roaches in the room
Stayed 1 night in May 2024

2/10 Terrible

Tomasha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024