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Mitsis Faliraki

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for Mitsis Faliraki

Twin Room (Sharing Pool)
Lobby
3 outdoor pools, open 10:00 AM to 7:00 PM, pool umbrellas, pool loungers
Snack bar
Sports facility

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Pool
    Pool
  • Room service
    Room service

Explore the area

Map
Faliraki, Rhodes, Rhodes, 851 05
  • Faliraki Beach
    8 min walk
  • Katafýgio Beach
    9 min walk
  • Anthony Quinn Bay
    7 min drive
  • Rhodes (RHO-Diagoras)
    19 min drive
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Room (Land View)

Family Room (Land View) | View from room

Family Room (Land View)

  • 35 sq m
  • Resort view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Quadruple Room, Sea View

Quadruple Room, Sea View

Quadruple Room, Sea View

  • 25 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Twin Room, Sea View

Minibar, in-room safe, desk, blackout curtains

Twin Room, Sea View

  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room, Partial Sea View

View from room

Twin Room, Partial Sea View

  • 20 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room, Private Pool

Twin Room, Private Pool

Twin Room, Private Pool

  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Twin Room (Land View)

Minibar, in-room safe, desk, blackout curtains

Standard Twin Room (Land View)

  • 20 sq m
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Quadruple Room (Land View)

Minibar, in-room safe, desk, blackout curtains

Quadruple Room (Land View)

  • 25 sq m
  • Resort view
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bunk Bed

View all photos for Twin Room (Sharing Pool)

Twin Room (Sharing Pool)

Twin Room (Sharing Pool)

  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room (Land View)

Minibar, in-room safe, desk, blackout curtains

Single Room (Land View)

  • 18 sq m
  • Resort view
  • Sleeps 1
  • 1 Twin Bed

About this property

Mitsis Faliraki

Luxury property on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Mitsis Faliraki 's full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Mitsis Faliraki offers 348 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 3 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Mitsis Faliraki . During your stay, you're just a quick walk from Faliraki Beach. You'll find features like free breakfast, free WiFi in public areas, and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy local and international cuisine at Main Restaurant Navarone, one of the property's 7 restaurants and 3 bars/lounges
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to body scrubs, body wraps, or facials at the spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes an outdoor tennis court, a gym, and basketball
  • Within a 10-minute walk of Faliraki Beach and Katafýgio Beach
Mitsis Faliraki is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Mitsis Faliraki you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Rhodes property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Main Restaurant Navarone - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours.
Mexican Restaurant - This poolside theme restaurant specializes in Tex-Mex cuisine and serves brunch and dinner. Reservations are required. Open daily.
Ellinadiko Restauant - This theme restaurant specializes in Greek cuisine and serves lunch and dinner. Reservations are required. Open daily.
Italian Restaurant - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
PanAsian Restaurant - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Greek, Italian, Polish, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 7 restaurants
  • 3 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Main Restaurant Navarone
  • Mexican Restaurant
  • Ellinadiko Restauant
  • Italian Restaurant
  • PanAsian Restaurant

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Bike rentals
  • Bike parking
  • Billiards/pool table
  • Canoeing
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Lifeguards on-site
  • Outdoor tennis court
  • Playground
  • Shopping
  • Table tennis
  • Tennis
  • Waterskiing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • Lift
  • Front-desk safe
  • Library
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 85
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 75
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Double-glazed windows
  • Locally owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Dressing gowns
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurant.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Property Registration Number 1476Κ015A0495200

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 7:00 PM.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Faliraki Beach Hotel
Faliraki Beach Hotel Mitsis
Hotel Mitsis
Hotel Mitsis Faliraki Beach
Mitsis
Mitsis Faliraki Beach
Mitsis Hotel
Mitsis Hotel Faliraki Beach
Mitsis Faliraki Beach Hotel All Inclusive Rhodes
Mitsis Faliraki Beach Hotel All Inclusive
Mitsis Faliraki Beach All Inclusive Rhodes
Mitsis Faliraki Beach All Inclusive
Mitsis Faliraki Beach Hotel & Spa - All Inclusive Rhodes
Mitsis Faliraki Beach Hotel Spa All Inclusive
Mitsis Faliraki Beach Hotel
Mitsis Faliraki All Inclusive
Mitsis Faliraki
Mitsis Faliraki Rhodes
Mitsis Faliraki All-inclusive property
Mitsis Faliraki Beach Hotel Spa All Inclusive
Mitsis Faliraki All-inclusive property Rhodes

Mitsis Faliraki Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 109 out of 185 reviews" "
Rating 8 - Good. 52 out of 185 reviews" "
Rating 6 - Okay. 17 out of 185 reviews" "
Rating 4 - Poor. 4 out of 185 reviews" "
Rating 2 - Terrible. 3 out of 185 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

8/10 Good

Cianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but could be better!
Stayed 7 nights in Jun 2024

8/10 Good

Emma

Stayed 7 nights in May 2024

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in May 2024

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing, there are so many food options and different restaurants that you can go to. Great stay
Stayed 7 nights in Apr 2024

4/10 Poor

Karen

Disliked: Staff & service
Night away ruibed
We weren’t given the room we’d paid for which was a double sea view we were given a twin We then had to wait an hour for them to change our room they t then decided they wouldn’t change the room but push the beds together This is a five star hotel ! The food was also cold that we ate whilst waiting for the room After complaining to hotels.com after about an hour on the phone they contacted the hotel who said there wasn’t anyone there to approve a refund We were told we wouldn’t get a refund initially as we’d cancelled whuch we hadn’t We were very unhappy with the room and cold food the staff had said they would put it down as a no show which was ridiculous as we’d waited an hour for them to sort out the room We were then told that a refund could take up to 72 hours !! It was a disaster as it was a night away and hadn’t planned to spend any money as it was all inclusive Our night was ruined We were given a refund minus tourist tax tgat we’d paid to the hotel and hotel tax not sure why we had to pay either as we didn’t stay there So it cost us £20 to wait for an hour in the hotel !! We got the refund the following day thanks to an efficient lady from hotels .com
Stayed 1 night in Apr 2024

2/10 Terrible

Barry Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed July 23 can’t fault the staff or hotel but sadly both teenage boys caught food poisoning from eating chicken burgers at the a la Carrie restaurant half way through our holiday. They were so so ill they were admitted to hospital and put on drips The hospital confirmed it was food poisoning as they had blood and stool tests which cost us £3000 plus new flights as we couldn’t travel home. That money we got back from insurance but not the holiday cost or the pain the boys went through. I did tell Expedia but they weren’t interested. So I’m afraid I will not be booking with them again or staying at the Mitsis Faliraki ever again
Stayed 7 nights in Jul 2023

10/10 Excellent

Sharan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, it was a little old but everything else was fantastic
Stayed 7 nights in Jun 2023

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay at Mitsis Faliraki. The staff are all so friendly and helpful. The location is perfect as well as its right on the beach and a 2 minute walk to the main town.
Stayed 9 nights in Aug 2023

10/10 Excellent

Lise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend a week in the height of summer! Staff were very friendly and helpful at all times. During the wildfires around 500 people were evacuated to our hotel, and staff dealt with this amazingly well making sure that everyone were looked after. They ensures food and drinks were available to all and when evacuees left, the hotel was quickly back to its usual standard. Food was lovely and plentiful, plenty of alcohol available and overall this has been a wonderful holiday despite the current wildfire situation. Best wishes to all the affected and evacuees!
Stayed 5 nights in Jul 2023

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was spotless, staff lovely and very friendly. Only a few mins walk into shops, bars etc. Food was ok but definitely room for improvement. In the buffet restaurant sometimes the trays were empty, long queues. Al a carted, great choice but qualify of the food wasn’t great.
Stayed 7 nights in May 2023

10/10 Excellent

Mordechai

Stayed 4 nights in Sep 2022

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A definite gem in Rhodes
This is a well-run busy hotel, well worth of its 5-star rating. Staff are extremely polite, happy to see you and always helpful. The hotel areas are big enough and very clean inside and outside in the paved areas. I think the bars are open from the morning till late, 1.30 am. Food is primarily available all day and night. During the busy season, the hotel has a serious shortage problem of wooden sun loungers placed around the three pools. They also allow guests to reserve them from the early hours, so unless you get up at 6 am, you won't find one and you'll be forced to use the other inferior ones on the grass that is full of mosquitos or the ones on the beach. When mentioned, the management was quick to offer a solution. We were pleasantly surprised when each day snacks and wine on the ice were served in the room. The room bar is stocked up daily. The towels in the room could do with a makeover, they've seen better days. On one day, there's unnecessary noise from cleaning and grass-cutting machinery, work that could be done at night. The food is a mix of Greek and international cuisine, mostly good and available 24 hours a day. The restaurant runs efficiently and has plenty of nice fresh food. Panayiotis the outdoor restaurant waiter was extremely efficient, couldn't do enough for us, was ahead of his game all the time, provided top-class service and made a nice dining experience. Dimitris, the restaurant manager, open the fish and served it to us, a very kind gesture.
Stayed 14 nights in May 2022

10/10 Excellent

Levon Chant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2022

10/10 Excellent

Alysha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay and experience at the Mitsis Failiraki Beach Hotel and Spa for the following reasons : 1. Being customer service! The staff is super welcoming,friendly,kind, and overall they will do any and everything to treat you like family and take care of you. Staying at this resort, we never had to worry about an unfriendly face or planning excursions that were out of budget. The front desk staff are an absolute delight. After almost 15 hours spent on a plane, it was so refreshing to see their smiling faces as we promptly and efficiently were checked in and taken to our room while the hotel porter transported our luggage to our rooms. Like I said every single staff member is so friendly it’s such a warm and welcoming environment! A special shout out to the Concierge Stergos! He’s so professional, accommodating, and friendly. He helped us plan reasonably priced excursions last minute as it was our first time in Rhodes, Greece.He goes above and beyond to ensure your stay is memorable and honestly we would come back to this resort just for the staff! Next outstanding mention is to Marietta, the shopkeeper in the hotel gift shop! She is genuinely such a kind and sweet person. She assists with finding anything you need. I remember the first day we arrived we realized we forgot sunscreen and we needed nasal spray. We were so worried we would have to go outside of the resort our first day to spend time searching for both these items but the hotel gift shop is basically a
Stayed 7 nights in May 2022

10/10 Excellent

Tami

Stayed 3 nights in Apr 2022

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was one of my best holiday experiences
Stayed 3 nights in Apr 2022

10/10 Excellent

KEREN

Stayed 5 nights in Apr 2022

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel, the staff we're very friendly and always helpful. Welcome towels and drinks were a great touch. I thought the rooms were lovely but very tired. Great amenities, free in room safe, air con, etc. The entertainment was ok but didn't blow me away. To make it even better I would like to see updated rooms, another option for lunch other than main restaurant or creperie (maybe pizza/gyros by the pool?) and more options for food at the main restaurant. Food was good quality though. Pool areas were lovely and great location/proximity to the beach. Loved our private pool room.
Stayed 4 nights in Oct 2021

10/10 Excellent

Zachary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel in Faliraki, Rhodes was fantastic! It is well laid out, with plenty of space to chill either by the beach or by the pool. The food and drinks available at this hotel were wonderful, and there were loads of options. The location of the hotel is well located within Faliraki which has a lot of shops and bars, with fairly easy transport links to Rhodes Town. We ended up with a room with a private pool, which was a nice surprise upgrade from the hotel. It was a comfy room and was spacious. I would say the one thing which made this hotel stand out to us was the staff, who went on to remember our names and went above & beyond to make sure our stay was great. Overall would highly recommend this hotel for anyone visiting Rhodes!
Stayed 7 nights in Oct 2021

2/10 Terrible

Marcelle

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Misleading advertised photos. Rooms and views are NOT what’s being advertised. Very sad The hotel has no direct sea views as there’s is another building in front of it. The rooms are outdated and has a very small balcony with solid block walls. Nothing like the picture for the room we selected which stated partial sea view. There was noooo sea in the view 😖. We ended up leaving the hotel the same day and we went to the fabulous Sheraton on the other side of the island
Stayed 4 nights in Aug 2021

10/10 Excellent

shirli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This second time for us.. the staff is great. The food,pool,rooms,beach..everything great.
Stayed 4 nights in Jul 2021

8/10 Good

Jessica

Liked: Cleanliness, staff & service, room comfort
Tasty food and drink, rooms need to be upgraded
Overall great stay but the rooms really need to be remodeled. Very old furniture, tired and not 5 star. Food and drinks were great though.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely and has some stand out members of staff who genuinely want you to have a great time. The food is lovely in the little themed restaurants, it could be repetitive and a little messy in the main restaurant. The drinks are nice and location spot on.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there is nothing to not like about the hotel every thing is spot on .
Stayed 6 nights in Oct 2019