2/10 Terrible
Mark
3 Sept 2024
Disliked: Staff & service
I did not stay here because of poor communication by Expedia and the hotel, but i was still charged for the visit. If Expedia is going to make it a point to tell customers not to give out any credit card info nor use any other portal for payment other than Expedia, then they need to take responsibility for when a hotel tries to get its customers to do just that. Hotel sent me a message saying they couldnt charge my card and i needed to pay through a weblink they provided and if i didnt do that within 24hrs the booking would be canceled. I refused to use the weblink but was unable to cancel this booking. The hotel never responded to my replies and Expedia was unable to assist, insisting that the reservation was non refundable.
I have screen shots of the message from the hotel.
Totally unacceptable.
Mark
Stayed 1 night in Sep 2024