2/10 Terrible
Nicholas
20 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT get sucked into this hotel’s low prices, seemingly nice rooms from their photos, and “good reviews”. The room was full of bugs and it looked nothing like the pictures they have on here where the room actually looked pretty nice. The food was absolutely horrible, I didn’t even want to eat it. Then upon checkout, the receptionist chased us out to our taxi and said, “the hand towel count does not match our records, please tell me where is the other hand towel”. My wife and I were shocked! First of all, nobody would take a hand towel from that dirty room. Second of all, that is not how you handle that situation even if one was missing. In the end, the cleaning lady checking the room found the other hand towel and we were “free to go”, as the receptionist said. As if we were in prison!? I’m giving this hotel 2 stars instead of the 1 that it deserves just because the pool actually has a pretty cool view of the volcano.
Nicholas
Stayed 1 night in Sep 2024