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La Caserne Chanzy Hotel & Spa, Autograph Collection

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Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Parking available
  • 24/7 front desk

Explore the area

Map
18 RUE TRONSSON DUCOUDRA, Reims, 51100
  • Notre-Dame de Reims
    1 min walk
  • Tau Palace
    3 min walk
  • Place Drouet d’Erlon
    8 min walk
  • Epernay (XEP)
    42 min drive

Room options

View all photos for Room, 2 Single Beds, Courtyard View

Room, 2 Single Beds, Courtyard View

Room, 2 Single Beds, Courtyard View

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, View (Cathedral View)

Room, 1 King Bed (Cathedral View)

Room, 1 King Bed, View (Cathedral View)

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Courtyard View

Minibar, in-room safe, individually furnished, desk

Room, 1 King Bed, Courtyard View

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Balcony, View

Junior Suite, 2 Single Beds, Balcony

Junior Suite, 2 Single Beds, Balcony, View

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Balcony, View (Cathedral View)

Junior Suite, 1 King Bed, Balcony (Cathedral View)

Junior Suite, 1 King Bed, Balcony, View (Cathedral View)

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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Bar (on property)

Hotel Continental - Reims

Spa
Pet-friendly
Free WiFi
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4.6 out of 5, Wonderful, (638)
The price is €146
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hotel Continental - Reims

About this property

La Caserne Chanzy Hotel & Spa, Autograph Collection

Art Deco Reims hotel in Reims City Centre with a full-service spa
Along with a full-service spa, this smoke-free hotel has an indoor pool and a health club. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Private bathrooms are not ensuite and housekeeping is available on request.
La Caserne Chanzy Hotel & Spa, Autograph Collection offers 89 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished. Flat-screen televisions come with cable channels. Rooms have detached private bathrooms. Bathrooms include bathtubs or showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and designer toiletries.

This Reims hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Irons/ironing boards and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Spa Deep Nature has 4 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at La Caserne Chanzy Hotel & Spa, Autograph Collection. During your stay, you're just a quick walk from Notre-Dame de Reims. Features include free WiFi in public areas and a free manager's reception, plus a full-service spa. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to massages at Spa Deep Nature
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Notre-Dame de Reims and Statue of Joan of Arc
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
La Caserne Chanzy Hotel & Spa, Autograph Collection offers its guests a full-service spa, an indoor pool, and a health club. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 2 meeting rooms. A sauna, spa services, and a terrace are also featured at the business-friendly La Caserne Chanzy Hotel & Spa, Autograph Collection. Parking is available for a fee.

This Art Deco Reims hotel is smoke free.

The hotel hosts a free manager's reception daily.

Languages

English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Valet parking on site (EUR 25 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: EUR 26 per person
  • 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/games room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Turndown service

Business services

  • Business centre
  • Meeting rooms - 2

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Spa

  • 4 treatment rooms
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open selected days
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom (not in room)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 50.00 per accommodation, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.60 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 26 per person
  • Valet parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

La Caserne Chanzy Hotel & Spa, Autograph Collection Hotel
La Caserne Chanzy Hotel & Spa, Autograph Collection Reims
La Caserne Chanzy Hotel & Spa, Autograph Collection Hotel Reims

La Caserne Chanzy Hotel & Spa, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 177 out of 258 reviews" "
Rating 8 - Good. 58 out of 258 reviews" "
Rating 6 - Okay. 15 out of 258 reviews" "
Rating 4 - Poor. 6 out of 258 reviews" "
Rating 2 - Terrible. 2 out of 258 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kay

Liked: Amenities
The Cathedral view room was worth every penny. Truly exceptional
Stayed 1 night in Sep 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Amazing views of the cathedral and in a lovely, walkable area.
Stayed 1 night in Aug 2024

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Caserne Chazny is in a fantastic location for Reims cathedral and shopping. Staff at check in an incredibly friendly and helpful as are the car valets. We had a junior suite over looking the front of the cathedral and you could not have wished for a better view from the balcony. Having booked with Hotels.com we prepaid for breakfasts and wished we hadn’t. For a Marriott Autograph hotel the breakfasts are best described as dismal. Day one we ordered to the room and received half a cup of cold coffee, muesli with no milk and a fruit salad that looked a very sorry state. Day 2 we ate in the restaurant and things were not much better. No pastries, no fruit salad, certainly not worth EUR31 per person per day. Also be careful if sitting outside for breakfast there must be a wasps nest nearby! The spa was lovely and a great treat, you do need to book your time though to be guaranteed a visit. We were also unexpectedly treated to a naked man parading around the spa. Obviously not a sight we are used to in a hotel spa…vive la France! All in all a lovely located hotel but it did not really live up to its 5 star rating in our opinion. Perhaps we had been well and truly spoiled by the magnificence of the Jane’s Boutique in Colmar
View from room 502
Welcome
Breakfast to the room…don’t!
Where’s the colour?
Stayed 2 nights in Sep 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway to Reims
We had a wonderful stay and would definitely stay there again.
View of the cathedral from our balcony.
Stayed 1 night in Aug 2024

10/10 Excellent

Rawhide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
C’est Bon
Exceeded ALL of our expectations. Photo is the view from our window.
Stayed 1 night in Aug 2024

6/10 Okay

Jean

Travelled with family
Liked: Staff & service
Disliked: Amenities
I honestly thought from pictures and reviews we would have a better stay! I was not informed breakfast was at cost, until I saw my bill. The spa was nice but don’t advertise you have a pool and then when I arrive I find I have to book it and we only get to use it for an hour a day? That defeats the purpose of me booking for a pool to relax in after enjoying the day out. Instead we have to book and that makes a days harder for scheduling things to do. For dinner we were turned away because we didn’t make a reservation? And then the next night when we did the staff was busy and didn’t bring our check after we where done for 45 minutes :( I wanted to stay here because I know it’s a nicer chain however I feel like o would have been better off at a place less pricey and would have enjoyed it more.
Stayed 3 nights in Aug 2024

10/10 Excellent

Rimple

Lovely servic3, lovely room
Stayed 3 nights in Aug 2024

10/10 Excellent

Jasber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Hotels in Reims, everything was great any issues and problems are resolved by the staff easily. Highly Recommend.
Stayed 2 nights in Aug 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Exceptional staff, location and building.
Stayed 1 night in Aug 2024

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely stay.
Stayed 3 nights in Jul 2024

10/10 Excellent

Edward

Stayed 1 night in Jul 2024

10/10 Excellent

Eliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, very well located!
Stayed 2 nights in Mar 2024

10/10 Excellent

Alain

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location for walking the town. Very clean and great atmosphere. Friendly staff.
Stayed 1 night in Jun 2024

10/10 Excellent

Vana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Perfect location lovely staff and comfortable room.
Stayed 3 nights in May 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning
Stayed 1 night in Jun 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great staff
Stayed 2 nights in May 2024

10/10 Excellent

Brock

Stayed 2 nights in May 2024

10/10 Excellent

Kristi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel & location. Provides an amazing view of the cathedral. Staff was extremely welcoming & friendly!! They all exceeded my expectations!!
Stayed 2 nights in May 2024

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in Apr 2024

8/10 Good

Mary

Stayed 2 nights in Apr 2024

8/10 Good

Maria, Odessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great service. Our AC was not working. We opened the window and we were fine. Staff very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best place to stay in Reims. The location is right next to everything. When I stayed at another hotel the following week I ended up waking to this area anyway. The service staff at the hotel front desk and valet services are excellent. They all speak English well and will take care of all of your needs.
Stayed 6 nights in Mar 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful and relaxing stay. The view of the Cathedral from our balcony added an amazing element. The restaurant was nice with good food and the staff were polite and very helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful concierge
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous setting and a great restaurant which compares to many Michelin starred places we have visited.
Stayed 1 night in Mar 2024