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Best Western Plus Chateau Inn Sylvan Lake

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Chateau Inn Sylvan Lake

Exterior
Indoor pool
Standard Room, 1 King Bed, Non Smoking, Jetted Tub
Indoor pool
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping

Explore the area

Map
5027 Lakeshore Drive, Sylvan Lake, AB, T4S1R3
  • Sylvan Lake
    5 min walk
  • Sylvan Lake Provincial Park
    6 min walk
  • Lakeside Go Karts and Mini-Golf
    10 min walk
  • Red Deer, AB (YQF-Red Deer Regional)
    27 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Room amenity

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Lake View

Standard Room, 1 King Bed, Refrigerator & Microwave, Lake View

Standard Room, 1 King Bed, Refrigerator & Microwave, Lake View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Lake View

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Lake View

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Lake View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Prairie Moon Inn Sylvan Lake
Pool
Hot tub
Breakfast included
Waterslide
4.2 out of 5, Very good, (495)
The price is €100
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Prairie Moon Inn Sylvan Lake

About this property

Best Western Plus Chateau Inn Sylvan Lake

Hotel in Sylvan Lake with free breakfast and a fitness center
This smoke-free hotel features an indoor pool, a fitness center, and a spa tub. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Best Western Plus Chateau Inn Sylvan Lake offers 72 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Our customers tell us they can't get enough of the free breakfast at Best Western Plus Chateau Inn Sylvan Lake. During your stay, you're just a quick walk from Sylvan Lake. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool or soak in the spa tub
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the breakfast and the clean accommodations
  • Within a 10-minute walk of Sylvan Lake and Sylvan Lake Provincial Park
  • Dogs welcome for a fee (restrictions apply)
Best Western Plus Chateau Inn Sylvan Lake offers its guests an indoor pool, a spa tub, and a fitness center. Public spaces have free WiFi. A business center and meeting rooms are available. Free breakfast is served daily. The business-friendly Best Western Plus Chateau Inn Sylvan Lake also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This Sylvan Lake hotel is smoke free.

Guests are served free full breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free full breakfast available daily

Things to do

  • Fitness centre
  • Indoor pool
  • A hot tub

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 37-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 31.50 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 31.50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Chateau Inn Sylvan Lake
Plus Chateau Sylvan Sylvan
Best Western Plus Chateau Inn
Best Western Plus Chateau Inn Sylvan Lake
Best Western Plus Chateau Sylvan Lake
Best Western Plus Sylvan Lake
Best Western Sylvan Lake
Chateau Inn Sylvan Lake
Chateau Sylvan Lake
Sylvan Lake Best Western
BEST WESTERN PLUS Chateau Inn Sylvan Lake Alberta
Best Western Plus Chateau Inn Sylvan Lake Hotel
Best Western Plus Chateau Inn Sylvan Lake Sylvan Lake
Best Western Plus Chateau Inn Sylvan Lake Hotel Sylvan Lake

Best Western Plus Chateau Inn Sylvan Lake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 525 out of 797 reviews" "
Rating 8 - Good. 205 out of 797 reviews" "
Rating 6 - Okay. 41 out of 797 reviews" "
Rating 4 - Poor. 19 out of 797 reviews" "
Rating 2 - Terrible. 7 out of 797 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The pool windows should be smoked to reduce the visibility to street traffic, a person in the pool is very exposed.
Stayed 1 night in Aug 2024

8/10 Good

Lenora El

Travelled with partner
Best hotel in Sylvan. It’s close to the beach and lots of great shops and restaurants. Wish it had a hot tub and maybe some more spa facilities such as a sauna and or steam room
Stayed 1 night in Aug 2024

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, amenities
Decent spot
Stayed 1 night in Aug 2024

10/10 Excellent

Melanie

Travelled with group
Liked: Amenities
Clean and staff very helpful.
Stayed 2 nights in Jul 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

David

Stayed 1 night in Aug 2024

10/10 Excellent

Osama, EDMONTON

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 2 nights in Aug 2024

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good. If you’re looking for luxury this isn’t it but we would stay again for the location
Stayed 5 nights in Aug 2024

10/10 Excellent

Francisco

It was all great, nothing wrong with the hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Jesse

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, and great price. The breakfast was wonderful!
Stayed 1 night in Jul 2024

6/10 Okay

Kelly

Stayed 6 nights in May 2024

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff did their best, but overall the hotel, and our room seemed run down. The pool was disgustingly cloudy, and the shower water was weird, almost slimy feeling - I don’t know if it’s necessarily the hotel’s fault as the town was on water conservation restrictions when we visited so maybe there was another factor? Still, def some maintenance issues - swollen baseboards in the bathroom, pink algae-like build-up in the grout of the shower, stuff like that.
Stayed 2 nights in Aug 2024

10/10 Excellent

Darryl

Travelled with family and small children
Liked: Amenities, property conditions & facilities
No
Stayed 1 night in Aug 2024

8/10 Good

Leah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had a great time! Wonderful staff and clean accommodations. Great location. Beach right across the street. Wonderful complimentary breakfast. Would stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is with in walking distance .
Stayed 3 nights in Aug 2024

10/10 Excellent

David, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed for three days and two nights at the best Western hotel in Sylvan Lake on the weekend of August 8 nine and 10. We had a wonderful time. The staff was extremely courteous to us and even offered gluten-free options to us during the morning breakfast time we would not hesitate to return.
Stayed 2 nights in Aug 2024

10/10 Excellent

Violet

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to all the activities for the family. Parking was a little tight as some people park over the yellow line in the parking lot.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lyna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Thomas

Stayed 1 night in Aug 2024

10/10 Excellent

Freda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it all very satisfied ❤️
Stayed 3 nights in Aug 2024

8/10 Good

Mary Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Aug 2024

4/10 Poor

Margge

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Worst checkin experience ever!
This was family trip and you would think that front desk would have better customer skills. The 2 ladies working on August 4th in the afternoon were plain out rude non helpful/racist. We tried checking in at 310PM and we were confirmed that our room was ready. Mimd you check is 4PM. The lady with short hair who wears a black bag said if we checked in it’s an $30 for early check-in. This was 50 minutes early before a 4PM check-in. The $30 was not an issue. But in no hotel have I have ever been asked this and we travel lots and stay at hotels regularly. So, I said we will wait. A lady walks in after we were denied 50 mins early check-in and saw her walked with hotel keys in hand asking her if she was able to check in, she said yes. I went back inside the hotel and I saw that the same ladies at the front were also checking in other people. I was here before this lady and she told me that she was able to check in so why did you deny us from checking in and she’s like oh we can do early check-in if it’s after 3 PM if the rooms are ready. I told her we were here at 3:10 and we were clearly told that our room was ready and they even went to go check upstairs to see if it was ready and they came back to say yes but yet you wouldn’t let us check in, asking us to pay $30 on top of the stay. We also brought my daughters dog as well and we also paid for the pet fee and couple hours later we get a call to the room asking if we paid the pet fee. Worst experience ever!
Stayed 1 night in Aug 2024