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MainStay Suites Raleigh - Cary

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for MainStay Suites Raleigh - Cary

Standard Room, 1 Queen Bed, Non Smoking
Exterior
Suite, 2 Double Beds, Non Smoking
Desk, laptop workspace, blackout curtains, iron/ironing board
Reception

Reviews

7.2 out of 10

Good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry

Explore the area

Map
1020 Buck Jones Rd, Cary, NC, 27606
  • Crossroads Plaza
    3 min drive
  • Lake Johnson
    4 min drive
  • Cary Towne Center
    4 min drive
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    14 min drive

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About this property

MainStay Suites Raleigh - Cary

Hotel with free parking, near Crossroads Plaza
This smoke-free hotel features a 24-hour fitness center, coffee/tea in a common area, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, barbecue grills, and a picnic area are onsite. Weekly housekeeping is available.
MainStay Suites Raleigh - Cary offers 79 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

This Cary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at MainStay Suites Raleigh - Cary. During your stay, you're just a quick walk from Amb Day Spa. You'll find features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Onsite recreation includes a 24-hour gym
  • Just a 3-minute drive from Crossroads Plaza and a few minutes from Lake Johnson
  • Dogs welcome for a fee (restrictions apply)
As a guest of MainStay Suites Raleigh - Cary, you'll find a 24-hour fitness center, barbecue grills, and a vending machine. Public spaces have free WiFi. MainStay Suites Raleigh - Cary also features a picnic area, coffee/tea in a common area, and laundry facilities. Free self parking is available.

This Cary hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre

Family friendly

  • Free cots/infant beds
  • Full-sized fridge
  • Kitchenette
  • Laundry facilities
  • Microwave

Conveniences

  • Lift
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)

Bathroom

  • Hairdryer
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Fridge
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per night, plus a one-time cleaning fee of USD 50.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet, per night plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites Raleigh
Hawthorn Suites Wyndham Raleigh Aparthotel
Hawthorn Suites Wyndham Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh
Wyndham Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel
Hawthorn Suites Wyndham Raleigh/Cary Raleigh
Hawthorn Suites Wyndham Raleigh/Cary
Hawthorn Suites by Wyndham Raleigh
Hawthorn Suites Wyndham Ralei

MainStay Suites Raleigh - Cary Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 284 out of 1004 reviews" "
Rating 8 - Good. 296 out of 1004 reviews" "
Rating 6 - Okay. 175 out of 1004 reviews" "
Rating 4 - Poor. 137 out of 1004 reviews" "
Rating 2 - Terrible. 112 out of 1004 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Aug 2024

6/10 Okay

Richard

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was ok
We were ok with the room, although the floor was dirty, both the carpet and the laminate. We also would have appreciated having an ice machine available since there are no ice trays and the ice maker is not hooked up in the room refrigerator/freezer. We did enjoy the coffee, although it was not available all the time, only in the morning.
Stayed 2 nights in Aug 2024

4/10 Poor

Leillani

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room for improvement
Overall the property is nice and the staff is very nice but there is room for improvement. We chose this property because it was one that actually had a separate room and a living room and kitchen area which is a plus for a family. They checked us into a room that was not ready for guest it was not clean at all & the carpet was soaking wet. They switched our room but that room also could have been cleaned better. The condition of the rooms look like they do a quick refresh but not a proper cleaning and I guess no one goes behind and inspects after. I feel like a property like this with the kitchen there should be a better standard of cleaning after each checkout to ensure a good guest experience for the next. The linen for the sofabed was balled up and just thrown in the closet so there is no way to tell if it was clean linen or not which was extremely off putting. This property is also extremely low staffed the front desk clerk has to multitask.
The linen for sofa bed just thrown on shelf in closet and there were no pillows. This was like this when we checked in, very disappointing how am I supposed to know these were cleaned.
Stayed 3 nights in Aug 2024

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area convienent and easy to find. Problem with dishwasher not drainng, but told staff so they could have it repaired. Also door handle of fridge. Staff was ki d and respectful, very nice.
Stayed 2 nights in Jul 2024

4/10 Poor

Cynthia

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was not clean. There were hairs in the shower and bathroom sink.
Stayed 1 night in Jul 2024

2/10 Terrible

Jhanasia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nasty in the inside rooms look like they haven’t been clean , let’s not forget property is infested with ROACHES! They checked me in under the wrong person when they had my ID in hand idk how that could happen. Room has a fridge that looks like it’s from 1980 and never been clean just all around I wouldn’t recommend -10/10
Stayed 2 nights in Jul 2024

8/10 Good

Howard

Stayed 1 night in Apr 2024

6/10 Okay

Nicole, Nassau

Travelled with family and small children
Conveniently located near shopping and dining.
Stayed 8 nights in Jun 2024

4/10 Poor

keiara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CANCEL YOUR RESERVATION
The rooms are pretty run down. It seems they renovated but it was clearly a bandage over an oozing sore. The hallways are musty, the elevator triggers anxiety, the doors dont opened properly. I hurt my shoulder trying to open the back door. Oh, and the AC! Our AC was going out and I called the front desk. She said well the thermostat, which we already did. We had to get on the floor and go up under the unit to jiggle some wires. The AC went out at least 5 times. I only stayed here because i was in between leases. But its clearly shows that Management doesnt care
Stayed 1 night in Jul 2024

6/10 Okay

Shaneice

Stayed 2 nights in Jul 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

4/10 Poor

Veronica

Stayed 11 nights in Jun 2024

10/10 Excellent

Mark, Antibes

Everything was fantastic! Many thanks..
Stayed 1 night in Jun 2024

8/10 Good

Algie

Travelled with partner
Liked: Cleanliness, staff & service
The property is clean. Our first night it was a little loud because the person above us was waking and or moving something across the floor. The location was great because it was near restaurants when we did not feel like cooking and the RDU airport was 15 minutes away.
Stayed 3 nights in Jun 2024

4/10 Poor

GARY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty. We aren’t picky by any means but it was pretty gross. First room smelled like pot when we arrived. 3:30am we got woken up with a call that our smoke detector was going off (not to our knowledge as our room was silent) but we were told by another worker it’s likely from it being tampered with previously. We also had a completely broken shower in our first room. Despite staying mid week with a nearly empty parking lot the night shift was unable (unwilling?) to switch our rooms and left it for someone else to take care of later, so we weren’t able to shower until late in the afternoon on our second day. Both rooms were really dirty- especially in the bathrooms and kitchenettes. Pot smoking in the parking lot, super loud music late at night… while I realize those issues aren’t directly the hotel’s problem it just added to an overall underwhelming stay.
Stayed 2 nights in Jun 2024

8/10 Good

Destiny

Stayed 1 night in Jun 2024

10/10 Excellent

Libbi M.

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine.
Stayed 1 night in Jun 2024

6/10 Okay

Delitia

Ok.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Orion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one was very friendly and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Andrei

👍
Stayed 7 nights in May 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay and staff was great enjoyed it alot better than other places in the area
Stayed 4 nights in May 2024

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here!
Stayed 4 nights in May 2024

10/10 Excellent

Bryonna

Disliked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Jennifer, Lexington

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Most of employees were very nice, only one was horribly rude; avoided the desk whenever she worked. Had to move rooms twice bc refrigerator &/or freezer didn't work. Icemakers didn't work in any of them. Otherwise, nice & quiet with clean rooms & well-supplied kitchenette
Stayed 3 nights in May 2024