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Hotel Patio Santiago

4.5 star property

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Hallway
Rooftop terrace
Meeting facility
Deluxe Double Room
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • Gym
  • Air conditioning

Explore the area

Map
40 Av. Luis Pasteur Sur Centro, Querétaro, QUE, 76000
  • Plaza de Armas
    ‪3 min walk‬
  • Zenea Garden
    ‪6 min walk‬
  • Theater of the Republic
    ‪8 min walk‬
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪37 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Patio Santiago

Luxury Querétaro hotel in Downtown Querétaro with a fitness center
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Hotel Patio Santiago offers 43 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Hotel Patio Santiago. During your stay, you're just a quick walk from Casa de la Zacatecana Museum. Free WiFi in public areas, a restaurant, and a gym are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 50+ Mbps)
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • 12 minutes by foot from Aqueduct of Santiago de Querétaro and a 4-minute drive from Corregidora Stadium
  • Airport drop-off shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. A fitness center, a rooftop terrace, and a library are also featured at the luxury Hotel Patio Santiago. The hotel can provide concierge services and wedding services.

This 4.5-star Querétaro hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.
Hotel Patio Santiago has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: MXN 220-400 for adults and MXN 220-400 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Fitness centre

Family friendly

  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • A meeting room

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • In-room accessibility
  • Step-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch smart TV
  • TV channels

Food and drink

  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: MXN 1000 per pet, per day, plus a deposit of MXN 2000 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 220 to 400 for adults, and MXN 220 to 400 for children
  • Airport shuttle fee: MXN 800 per vehicle (maximum occupancy 4)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1000 per pet, per day
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Hotel Patio Santiago offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Patio Santiago Hotel
Hotel Patio Santiago Querétaro
Hotel Patio Santiago Hotel Querétaro

Hotel Patio Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 213 out of 267 reviews
Rating 8 - Good. 32 out of 267 reviews
Rating 6 - Okay. 9 out of 267 reviews
Rating 4 - Poor. 8 out of 267 reviews
Rating 2 - Terrible. 5 out of 267 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christian, Ciudad de Mexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good and the staff was really nice and helpful.
Stayed 1 night in Nov 2024

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really feels enclosed, the building and everything was great but since they do not have any windows facing the outside (they face other rooms) I was feeling a bit claustrophobic. No sunshine comes in but other than that everything was great, great location. If you are like me and feel a bit homesick or sad while away from home the window situation doesn’t help so maybe request a room that does face an actual window.
Stayed 3 nights in Oct 2024

10/10 Excellent

Astrid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excelente ubicación y facilidades
Stayed 4 nights in Oct 2024

10/10 Excellent

Reine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Well situed Very large film Kind service
Stayed 3 nights in Oct 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the architecture, lighting and design overall! Very comfortable and beautiful!
Stayed 1 night in Oct 2024

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usual American complaints
The hotel is very nice, clean and beautiful. Have a very nice cold and hot buffet for and extra $17. Angel was a very attentive at the front desk and helpful when I couldn’t get back on the wi-fi. The only negative comments are the early morning mopping in the halls with a plastic mop you could hear in the rooms. Also there are many loud sounds from the hallway and other rooms. On the last day there were loud booming sounds above me at 6am. Called front desk and was told there is a gym above my room. This is typical Mexico where loud sounds are a way of life. I will now add that to my list I of things to ask about as well as being away from the elevator.
Stayed 3 nights in Oct 2024

10/10 Excellent

Adrian, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was very nice. Location us great. Quiet. There is no parking and the paid breakfast does not include the full buffet.
Stayed 1 night in Oct 2024

10/10 Excellent

Elvira, Del Rio

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Bathroom seemed to be recently renovated, very spacious and modern. Staff was very helpful
Stayed 1 night in Sep 2024

4/10 Poor

LUDWIG

Stayed 1 night in Oct 2024

10/10 Excellent

Joseln

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our brief stay was delightful, with clean accommodations and friendly staff. We look forward to returning.
Stayed 3 nights in Oct 2024

10/10 Excellent

Claudia

Stayed 5 nights in Sep 2024

10/10 Excellent

ED, Carlsbad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The room was very nice and comfortable. The staff was super nice. However, the staff at the bar was VERY inexperienced which made getting drinks a little difficult. We will for sure stay there again next time in Querétaro
Stayed 1 night in Oct 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Bastante bonito y muy limpio solo k no hay estacionamiento. Pero Todo lo Demas .. "Super"
Stayed 1 night in Oct 2024

10/10 Excellent

Braulio

Stayed 1 night in Sep 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved hotel and service! Comfortable beds and spacious rooms. Location is great!
Stayed 1 night in Sep 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Hotel
Stayed 2 nights in Sep 2024

10/10 Excellent

Gema

Stayed 3 nights in Sep 2024

10/10 Excellent

Yousuf

Stayed 1 night in Sep 2024

8/10 Good

CLAUDIA

Liked: Cleanliness, staff & service, amenities
Location, Location, Location is 5 . Rooms are very spacious. Washroom sink lacks space for toiletteries. Upstairs terrace looked unfinished. Management office does not accept US cash payments.
Stayed 6 nights in Sep 2024

10/10 Excellent

Jose, El Paso

Excellent
Stayed 5 nights in Sep 2024

10/10 Excellent

Juan

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

ANGELA, Chino Hills

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice and helpful. Property was amazing.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tram V

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel with modern amenities. Right off of the main town plaza. Quiet. Safe. Would definitely stay here again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wow. Long day and night.
This review is for the owners of this hotel to read. I do 80-100 nights a year in hotels and this hotel has potential that is being wasted. We arrived 2 hrs early and the General Manager was able to get us into our room. Thank you. The Bell desk was great and had the bags in our room and gave an explanation of the air systems. Thank you. Then I needed some rest. Unfortunately, the housekeeper staff needs to learn how to work in a hotel. They were playing music, singing and shouting a conversation down the hall to each other. This went on for 2 hours. No way to rest. The “I’m resting” sign they provide was on the door! Very unprofessional. Later we stopped by the bar. The bartenders were too busy talking with guests down at the other end. The drinks were terrible. Based on that we skipped the restaurant and went somewhere else. Later that night at 10:30pm when we were asleep the front desk called and told me they didn’t have WiFi when I checked in and they had to run my card again. I told them that would handle it in the morning. If you want to make money at this property you should hire a team that has hotel experience.
Stayed 1 night in Aug 2024