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Hotel Mamá Carlota

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Mamá Carlota

Property entrance
Building design
Blackout curtains, soundproofing, iron/ironing board
Signature Double Room, 1 Queen Bed, Non Smoking | Room amenity
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
24 Calle 15 de Mayo Centro, Querétaro, QUE, 76000
  • Zenea Garden
    ‪5 min walk‬
  • Plaza de Armas
    ‪6 min walk‬
  • Querétaro Cathedral
    ‪13 min walk‬
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪39 min drive‬

Room options

View all photos for Signature Quadruple Room, 2 Queen Beds, Non Smoking

Signature Quadruple Room, 2 Queen Beds, Non Smoking

Signature Quadruple Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Double Room, 1 Queen Bed, Non Smoking

Signature Double Room, 1 Queen Bed, Non Smoking

Signature Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(14 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Double Room, 1 King Bed, Non Smoking

Blackout curtains, soundproofing, iron/ironing board

Signature Double Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Mamá Carlota

Hotel with free parking, a quick walk to Zenea Garden
This smoke-free hotel features concierge services, a 24-hour front desk, and a library. Free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, wedding services, and a communal living room are onsite.
Hotel Mamá Carlota offers 11 accommodations with complimentary bottled water and hair dryers. Rooms open to balconies or patios. 43-inch Smart televisions come with premium cable channels and Netflix.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Querétaro hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Mamá Carlota. During your stay, you're just a quick walk from Theater of the Republic. Features include free WiFi in public areas and free self parking, plus concierge services.
  • Free WiFi
  • Free self parking
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Within a 10-minute walk of Zenea Garden and San Francisco Temple
As a guest of Hotel Mamá Carlota, you'll find a library, a terrace, and tour/ticket assistance. Public spaces have free WiFi. Hotel Mamá Carlota also features concierge services, a front-desk safe, and a communal living room. Self parking is free.

This 3.5-star Querétaro hotel is smoke free.

Languages

Dutch, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free off-site parking within 164 ft from 6:00 AM to 11:30 PM

Family friendly

  • Free cots/infant beds
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Terrace

Spa

  • Massages

Accessibility

  • This property does not have any lifts

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 43-inch smart TV
  • TV channels
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Eco-friendly cleaning products used
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • LED light bulbs
  • Local maps
  • Recycling
  • Restaurant dining guide
  • Soundproofing

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Mamá Carlota

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mamá Carlota Santiago de Querétaro
Mamá Carlota Santiago de Querétaro
Hotel Mamá Carlota Queretaro
Mamá Carlota Queretaro
Hotel Hotel Mamá Carlota Queretaro
Queretaro Hotel Mamá Carlota Hotel
Hotel Hotel Mamá Carlota
Mamá Carlota
Hotel Mamá Carlota Hotel
Hotel Mamá Carlota Querétaro
Hotel Mamá Carlota Hotel Querétaro

Hotel Mamá Carlota Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 184 out of 306 reviews" "
Rating 8 - Good. 75 out of 306 reviews" "
Rating 6 - Okay. 26 out of 306 reviews" "
Rating 4 - Poor. 8 out of 306 reviews" "
Rating 2 - Terrible. 13 out of 306 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martha Angelica Del Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but cute...would stay again!
Stayed 1 night in Oct 2024

10/10 Excellent

Frida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente para caminar y visitar Querétaro. El personal es muy amable, las habitaciones limpias y con lo necesario para una estancia agradable.
Stayed 1 night in Oct 2024

8/10 Good

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Sep 2024

6/10 Okay

Deyanira

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Muy lindo el hotel, lo único triste es el desayuno:(
Stayed 3 nights in Sep 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Cute, eco friendly. We arrived late and it wasn’t a problem. Sweet breakfast area too.
Stayed 1 night in Sep 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Humberto was a wonderfu helpful person.
Stayed 2 nights in Sep 2024

10/10 Excellent

Federico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel pequeño pero con lo necesario para funcionar perfectamente y sin problemas. La habitación cómoda y de muy buen tamaño al igual que el baño. Excelente ubicación, el estacionamiento a dos cuadras antes de llegar al hotel sobre la misma calle, lo volveré a utilizar sin dudas.
Stayed 1 night in Sep 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique hotel with courtyard in a great location with very friendly staff. Large room with sitting area. What would have made it better, more selection at breakfast although it is a plus that breakfast is provided. Also as a boutique hotel newer looking towels could only help its image. I have already recommended this hotel and will stay there again. It’s a little gem!!
Stayed 5 nights in Sep 2024

6/10 Okay

Melanie

Liked: Staff & service
Great location. Did not like that the door locks were like house locks that you lock from the inside. The chain lock was broken. New towels and wash clothes needed...they were worn and dingy. The staff was amazing although no one spoke English.
Stayed 4 nights in Aug 2024

6/10 Okay

Angelica, Watsonville

Liked: Staff & service, amenities, property conditions & facilities
The place is beautiful, staff are very helpful and friendly, the rooms are a little inconvenient as my mother is in a wheelchair and there is no accessibility, parking is safe and ample but it’s two blocks away which is understandable as the hotel is located in the historic center of Querétaro. Breakfast was good but not many options. Kitchen staff very friendly and welcoming. Overall all it was a pleasant experience!
Stayed 1 night in Aug 2024

10/10 Excellent

John

Stayed 1 night in Aug 2024

10/10 Excellent

Alejandro

Stayed 1 night in Jul 2024

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Cesar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Incredible stay. Very secure and great location.
Stayed 3 nights in May 2024

2/10 Terrible

yolanda

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our night here!!
Stayed 1 night in May 2024

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

6/10 Okay

Juana, Riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024

10/10 Excellent

Carlos

Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 8 nights in Feb 2024

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Lise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay of 4 nights. Room modernist with up to date facilities. Property manager spoke English and helpful. Extra water available on demand. Breakfast included served in restaurant adjacent to hotel.
Stayed 4 nights in Feb 2024