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Mercure Queenstown Resort

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Queenstown Resort

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Bar (on property)
Property grounds
Aerial view
Sauna

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Bar
  • Room service

Explore the area

Map
Sainsbury Road, Queenstown, 9300
  • TSS Earnslaw Steamship
    4 min drive
  • Steamer Wharf
    4 min drive
  • Queenstown Beach
    8 min drive
  • Queenstown (ZQN-Queenstown Intl.)
    17 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Lake View

In-room safe, individually furnished, desk, blackout curtains

Deluxe Room, 1 King Bed, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Lake View

In-room safe, individually furnished, desk, blackout curtains

Superior Room, 2 Queen Beds, Lake View

  • 29 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
1 Jan - 2 Jan
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About this property

Mercure Queenstown Resort

Family-friendly ski hotel with an outdoor pool
Mercure Queenstown Resort guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy an outdoor pool and a sauna. Housekeeping is available on request.
Mercure Queenstown Resort offers 148 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. Guests can surf the web using the complimentary wired Internet access.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Mercure Queenstown Resort. During your stay, you're just a quick walk from Mt Crichton Loop Track. Free WiFi in public areas, free self parking, and 2 restaurants are available.
  • Free WiFi in some public areas
  • Free self parking
  • For dining with ocean views, stop by South Eatery Restaurant, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a sauna, and bike rentals
  • Just a 2-minute drive from Lake Wakatipu and a few minutes from Kiwi and Birdlife Park
  • Ski shuttle service available for a fee
After a day on the snow, enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor swimming pool. This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have free WiFi. This eco-certified hotel also offers ski storage, a children's pool, and a sauna. Self parking is free.

This 4-star Queenstown hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
South Eatery Restaurant - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Rises Restaurant - Overlooking the ocean, this restaurant serves breakfast only. A children's menu is available.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hindi, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Ski shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: NZD 32 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • South Eatery Restaurant
  • Rises Restaurant

Things to do

  • Bike rentals
  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Private picnics
  • Private winery tours
  • Public winery tours
  • Sauna
  • A hot tub

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (3272 square feet)
  • Meeting rooms - 3

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Fireplace in reception
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini fridge

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 32 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Mercure Queenstown Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 452 out of 1001 reviews" "
Rating 8 - Good. 363 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

NITHYAPRIYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and safe.
Stayed 3 nights in Sep 2024

10/10 Excellent

yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with beautiful view!
Stayed 1 night in Sep 2024

10/10 Excellent

Salina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Shubhkaran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this property before and we love the location and the view we get from the room. Also, the breakfast buffet is good and staff is awesome.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hayleigh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always opt to stay at Mercure due to the convenience of it. The buffet breakfast is overpriced for a small eater - paid $30 odd dollars for a piece of toast and drink. Otherwise can’t complain.
Stayed 4 nights in Aug 2024

8/10 Good

Craig

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the bar area and the buffet breakfast. Just far enough out of town to escape the hustle and bustle.
Stayed 7 nights in Aug 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Dev

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Pepi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Satinder

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Kara

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Arib

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is dated and needs renovation. Our room had dirty carpets with spill marks. Staff was fantastic and check in was smooth. We found parking on all days we were there - free on site. Location was great, short drive from town centre. We booked double queen bed room with lake view and it had an amazing view and size.
Stayed 2 nights in Jul 2024

10/10 Excellent

Josephine

Stayed 4 nights in Jul 2024

6/10 Okay

Ranjit

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was good but there were no proper instructions regarding the use of things and at the end deducted unexpected money. Room was quite outdated especially the mat and the shower.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time staying here, very family friendly property and the staff were amazing! Great food options to accommodate everyone’s taste buds along with an outstanding breakfast buffet! We had such a great time here and would highly recommend to anybody coming to Queenstown.
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Ke

Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Pichai

Stayed 3 nights in Jul 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great views
Stayed 2 nights in Jul 2024

10/10 Excellent

Samitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sublime view on luxury lake view hotel rooms
Great view.Friendly staff.Parking may not be sufficient in weekends.
Stayed 1 night in Jun 2024

10/10 Excellent

Boben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodation with reasonable rate.
Stayed 2 nights in Jun 2024

10/10 Excellent

Preeti

Stayed 5 nights in Jun 2024

6/10 Okay

Ivan

Travelled with family and small children
Liked: Staff & service, amenities
Kind of pretty old property, not enough parking space. Insufficient gym equipment. The staff is very nice and helpful.
Stayed 3 nights in Jun 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We regularly use Mercure and once again we were not let down, thank you.
Stayed 4 nights in Jun 2024