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Heartland Hotel Queenstown

3.0 star property

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Photo gallery for Heartland Hotel Queenstown

View from property
Lobby
Family Room | Lake view
Exterior
Front of property – evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Breakfast available
  • Bar
  • Gym
  • Laundry

Explore the area

Map
27 Stanley Street, Queenstown, 9197
  • Queenstown Gardens
    ‪4 min walk‬
  • Queenstown Mall
    ‪4 min walk‬
  • Cookie Time
    ‪5 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Chalet Quad Room

Chalet Quad Room

Chalet Quad Room

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

  • 29.9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 50.0 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King View Room

Superior King View Room

Superior King View Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • 50 sq m
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King Room

Chalet Studio King Room

Chalet Studio King Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

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About this property

Heartland Hotel Queenstown

Eco-certified Queenstown hotel in Queenstown City Centre with free parking
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, dry cleaning, and laundry facilities.
Heartland Hotel Queenstown offers 81 accommodations with hair dryers and irons/ironing boards. Satellite television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Heartland Hotel Queenstown's great location. During your stay, you're just a quick walk from Queenstown Arts Centre. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and laundry facilities
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from St Josephs Parish and 3 minutes by foot from Queenstown Arts Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, a vending machine, and ski storage are also featured at the eco-certified Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This 3-star Queenstown hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Peaks Restaurant & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: NZD 20-29 for adults and NZD 10-15 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Ski storage
  • Tour/ticket assistance

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Mini fridge

More

  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 20 to 29 for adults, and NZD 10 to 15 for children
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 345 out of 1002 reviews
Rating 8 - Good. 422 out of 1002 reviews
Rating 6 - Okay. 168 out of 1002 reviews
Rating 4 - Poor. 43 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gladys

Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service
We had a great view of the lake but it was up quite a steep incline of 200 metres from the town centre, it did exercise the legs!
Stayed 1 night in Nov 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the restaurant and the rooms were nice with a great view.
Stayed 1 night in Nov 2024

10/10 Excellent

Manita

Stayed 1 night in Nov 2024

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Nastassja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We spent two nights in this hotel in a Standard room, we took the bus from the airport and alighted at Blue Peaks and the hotel is 20 metres walk towards Queenstown. The hotel is a 10 minute walk into Queenstown centre, or if you fancy a more scenic walk, 20-25 minutes through Queenstown gardens, both down hill, so uphill on the way back! The room was dated, needing a total refurbishment. The bulbs in one of the bedside lamps had gone and also one in the bathroom, the bath was chipped in numerous places. The shaver 2 pin socket did not work. The ventilation window in the bathroom was permanently ajar, couldn’t be closed, consequently whenever anyone walked by talking we heard it all. Also, doors closing of cars parked outside. The rooms were wooden cabins, consequently when people closed their doors, the cabins rattled. The breakfast choice was comprehensive but there were no lids covering the hot dishes so, unless you got the food as it was served, most things were only lukewarm. The carpet in the dining room didn’t look as if it had seen a vacuum in days, there were crumbs and egg shells all over it.
Stayed 2 nights in Oct 2024

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has not been renovated on 20 years Room was dirty Mould in the bathroom Noisy Can hear next room going to the toilet
Stayed 4 nights in Oct 2024

10/10 Excellent

Steven or

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Sarut, Kingsford

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s hard to find parking lot. There are limits parking.
Stayed 2 nights in Oct 2024

8/10 Good

Jan

Stayed 1 night in Sep 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location reasonable price
Stayed 3 nights in Oct 2024

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome, nice spacious room and close to town
Stayed 1 night in Oct 2024

10/10 Excellent

judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to city center and gondola!
Stayed 1 night in Oct 2024

6/10 Okay

Bernice, Logan Village

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

JASON STEWART

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent Staff awesome Only dislike is the stress finding carpark as first in first serve. Staying more than one night means if you have a rental car and out for the day you will find you may end up parkng your car some distance from your unit if you find a parking space. Best to get dropped off.
Stayed 7 nights in Oct 2024

8/10 Good

Cleofe

Travelled with family
Liked: Cleanliness, staff & service
Location is good. The room is a bit dated and stuffy. Staff are friendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and only a short walking distance to the centre of Queenstown. Easy to access by bus as the blue peaks stop is almost at the doorstep. The staff were friendly and helpful. Our room was clean, comfortable and had a beautiful outlook. The only downside of our stay was the construction noise from the nearby site. Would happily stay here again.
Stayed 5 nights in Oct 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Amazing views from our room, can’t fault it at all
Stayed 1 night in Oct 2024

8/10 Good

Elias

Stayed 4 nights in Sep 2024

4/10 Poor

Julie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had room on street got no sleep to noisy. The fridge was turned up on high so milk was frozen in the morning very out dated, wouldn’t recommend elderly people as had to climb into the bath to get into the shower.☹️
Stayed 2 nights in Sep 2024

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel nearby downtown Queenstown!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Sep 2024