2/10 Terrible
Corey
Travelled with partner
24 Nov 2024
Disliked: Cleanliness, staff & service
We booked our room on Wotif, and upon arrival we found no one at the desk around 5 PM, so we contacted the number tied to the booking for Sally to figure out which room and key was ours. She promptly texted us the room number, but there was no envelope for the room we were assigned. Eventually after calling/texting Sally back multiple times with no answer, we found the key in the returned room key basket and saw that the room was not cleaned. We continued calling/texting Sally with no answer. We ended up having to find another hotel 45 minutes away. Wotif could also not reach the hotel to help us get a room or a refund. Sally texted us 2 hours after we attempted to check in and get help to ask if we needed any help. After we updated her on us having to stay somewhere else, both her and Wotif failed to get us a refund despite us not being provided the accommodation that we paid for.
Side note: the restaurant was not open at this time either even though the hours posted on google and at the restaurant itself said it would be.
Corey
Stayed 1 night in Nov 2024