Overall, our stay was nice. If you want to be in the heart of old/upper Quebec City, the location of La Maison Kent – Par les Lofts is excellent. Unfortunately, from the moment we booked, we encountered communication issues. Surprisingly, considering we were visiting a tourist spot, the first confirmation email received was written entirely in French. As a Spanish speaker (& some Italian), sure I understand bits and pieces, but technically, I do not speak French. Luckily, we live in a day and age where we have translators on our phones. In a second email we were notified that since it was a last minute booking, we had to go to the main office to process payment & complete the transaction. After traveling since 3:30 am, this was a major inconvenience, plus we had to spend extra money to cab over to the main office vs going straight to our reserved loft. Finally, contrary to most of my research about the locals having the ability or willingness to meet non-French speakers half way in regards to language barriers, we were met with much resistance from some of the La Maison Kent staff (& other locals in the tourist areas), which seemed quite counterintuitive. If you work in a tourist spot, you have to expect encounters with people from all over the world who do not speak the local language. Anyway, going full circle, would I stay there again? Yes, the location was stupendous.