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Hotel Citadelle

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed
Deluxe Apartment (8 people)
Deluxe Apartment (8 people)
Lobby lounge
Deluxe Apartment (8 people) | Private kitchen

Reviews

7.6 out of 10

Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi
  • 24/7 front desk
  • Parking included

Explore the area

Map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Carie Factory Amusement Center
    3 min drive
  • Thaï Zone
    4 min walk
  • Quebec, QC (BQC-Sainte-Foy Bus Station)
    4 min drive
  • Québec, QC (YQB-Jean Lesage Intl.)
    10 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 25.0 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen

Deluxe Apartment (8 people)

  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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The price is €79
for 1 night
includes taxes & fees
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About this property

Hotel Citadelle

Québec City hotel in Les Rivières with a 24-hour front desk and a coffee shop
Along with a coffee shop/cafe, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, free newspapers, tour/ticket assistance, and a vending machine are onsite.
Hotel Citadelle offers 36 accommodations with complimentary newspapers and hair dryers. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Citadelle. During your stay, you'll be close to Laval University. Enjoy features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi
  • Free self parking and extended parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include free lobby newspapers, an elevator, and a vending machine
  • Guests have great things to say about the helpful staff and the value of their stay
  • 14 minutes by car from Château Frontenac and 5 minutes from Laval University
There's a coffee shop/cafe on site. A free manager's reception is offered daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and coffee/tea in a common area are also featured at Hotel Citadelle. Free self parking is available.

This 3-star Québec City hotel is smoke free.

The hotel hosts a free manager's reception daily.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Free uncovered extended parking on site

Food and drink

  • 1 coffee shop/cafe
  • Free daily reception
  • Coffee/tea in a common area

Family friendly

  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Fridge

More

  • Desk
  • Free local calls
  • Free newspapers
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Property Registration Number 2025-07-31, 063070

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Hotel Citadelle Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 300 out of 1000 reviews" "
Rating 8 - Good. 378 out of 1000 reviews" "
Rating 6 - Okay. 194 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Kanishk

Travelled with family, Business traveller
Liked: Cleanliness
Room was clean but there was too much noise of vehicles from out side. Microwave was not working. Breakfast was not included.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yuliya

Travelled with family
Liked: Cleanliness, staff & service
The hotel is clean, staff is very friendly. I would recomend this place.
Stayed 1 night in Sep 2024

4/10 Poor

kyle

Stayed 1 night in Sep 2024

8/10 Good

Min

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bedlines are thin. It would be nice if the hotel can upgrade it to thicker ones.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yongchun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wash room facilities are good
Stayed 2 nights in Sep 2024

8/10 Good

Clervil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Mélanie

Liked: Cleanliness, amenities
C’est ok le matelas est confortable
Stayed 1 night in Aug 2024

8/10 Good

Leann, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service
Staff was fantastic! Very helpful for tourists. Condition of hotel is a bit worn but very clean. Flip security lock knob on our door was broken off and on leaving I realized coat hook and light fixture by door were not attached properly. It looks almost like they’re in mid renovations while keeping the rooms clean and open.
Stayed 1 night in Aug 2024

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room at this property had been recently broken into at least that’s what it look like the door was broken. The safe was missing out of the room security camera on the outside of the building was hanging, and you also didn’t need a key to get in the building because of the broken handle.
Stayed 1 night in Aug 2024

6/10 Okay

Patti

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old , dilapidated, musty rooms. Basement rooms need a serious update. Definitely not worth $234 for1 night
Stayed 1 night in Aug 2024

6/10 Okay

Rick

Travelled with partner
Liked: Staff & service
.
Stayed 1 night in Aug 2024

8/10 Good

Nesline sandra

Stayed 3 nights in Aug 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and very helpful. The room is clean and the hallway smelled freshly cleaned as well. Pool area was clean but Sauna was not working. The only thing I didn't like was the bathroom was so small the sink was outside the bathroom. Theres no AC but they provide fans for you to use.
Stayed 1 night in Aug 2024

8/10 Good

enrico

Travelled with family
Normal old hotel,
Stayed 2 nights in Aug 2024

6/10 Okay

Mario

Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cozy
We really like this hotel. It looks like vintage. Very clean and comfy. Customer service was very friendly!! . The only thing that missed and would had completed a super good stay is a breakfast. At least a complementary one.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Easy go to highway.
Stayed 2 nights in Aug 2024

2/10 Terrible

Renato

Disliked: Property conditions & facilities, room comfort
The black guy in the recieption was so disrespectful, he doesn’t talk nicely when reminding us about our time to check out.
Stayed 1 night in Aug 2024

4/10 Poor

Pierre

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very old not so clean noise it was supposed to have breakfast only coffee and they don’t change the bed sheets every day and they don’t make the bed every day either The good thing the bedroom is very dark and I slept well because of the darkness in the bedroom
Stayed 9 nights in Aug 2024

8/10 Good

Mousa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Guy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très rudimentaire
Stayed 1 night in Aug 2024

2/10 Terrible

ALIS

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Scott

Travelled with family
Liked: Staff & service
Stayed 1 night in Aug 2024