4/10 Poor
Max
Travelled with family
1 Jan 2025
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed at Hotel Belley for New Year’s Eve and the days following. While the hotel had some positives, there were significant issues that impacted our experience. The biggest downside was the noise. The bar downstairs was very loud, especially during the night, and the paper-thin walls didn’t help. We could hear nearly everything, including sounds from adjacent rooms. However, the staff went above and beyond to address our concerns. They were understanding and accommodating, eventually moving us to an apartment to ensure a quieter and more pleasant stay. This gesture truly improved our experience and showed their commitment to guest satisfaction. Overall, while the initial stay was disappointing due to the noise levels, the staff’s professionalism and effort to make things right made a positive difference. If you’re staying here, I’d recommend asking about quieter room options ahead of time.
Max
Stayed 2 nights in Dec 2024