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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property

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Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
Jr Suite Hacienda King
Property entrance
Junior Suite Hacienda Swim Out
4 bars/lounges, poolside bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Hotel Zone Beach
    ‪2 min walk‬
  • Puerto Mágico
    ‪8 min walk‬
  • Cruise Ship Pier
    ‪9 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪12 min drive‬

Room options

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom

Junior Suite Hacienda Terrace

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with 2 outdoor pools
At The Hacienda at Krystal Grand Puerto Vallarta, hit the beach, dine onsite at Talvera, or enjoy a drink at one of the hotel's 4 bars/lounges.
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.
Our customers tell us they can't get enough of The Hacienda at Krystal Grand Puerto Vallarta's great location. During your stay, you're just a quick walk from Bay of Banderas. Features include 2 outdoor pools, 7 restaurants, and 4 bars.
  • Enjoy international cuisine at Talvera, one of the property's 7 restaurants and 4 bars/lounges
  • WiFi in some public areas for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Bay of Banderas and 10 minutes by foot from Cruise Ship Terminal
The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Hacienda at Krystal Grand Puerto Vallarta offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business center and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta. For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

Talvera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Wired Internet (MXN 190.00 per day)
  • Available in some public areas: WiFi (MXN 190.00 per day)

Parking and public transport

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 7 restaurants and 2 coffee shops
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Talvera

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Spa services

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 335 out of 863 reviews
Rating 8 - Good. 238 out of 863 reviews
Rating 6 - Okay. 141 out of 863 reviews
Rating 4 - Poor. 84 out of 863 reviews
Rating 2 - Terrible. 65 out of 863 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeannette Morton

Liked: Cleanliness, staff & service, property conditions & facilities
We had a suite with a swim out area, and outdoor sitting area with lounge chairs, which we very much enjoyed. The Hacienda is adult only, which we very much enjoyed. The staff were very friendly and helpful.
Stayed 9 nights in Nov 2024

6/10 Okay

Richard

Liked: Cleanliness
I doubt that I would stay again or recommend anyone to stay here in the future. Just a bad experience this time.
Stayed 10 nights in Nov 2024

10/10 Excellent

Panita

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, friendly staffs.foods can be improved
Stayed 3 nights in Nov 2024

8/10 Good

Barbara Jean

Liked: Property conditions & facilities
Check in was poor, long delay
Stayed 10 nights in Nov 2024

4/10 Poor

Erik

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very dated and they dont offer much.
Stayed 2 nights in Nov 2024

4/10 Poor

Patrick

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived we thought this was going to be amazing by their initial interactions. Room was disgusting. AC didn’t work. The concierge tried to force into a presentation and when we didn’t show she wasn’t willing to help anymore. Things were promised and didn’t happen. I had better food in my college dorm room.
Stayed 4 nights in Nov 2024

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a very nice stay at Hacienda. Cleanliness 3.5/5, service by staff is 4.5/5, food was 3.5/5 unless you make a reservation to their restaurants. Hacienda for adults only was fantastic, the property was much cleaner than the main Krystal Grand. It was quiet at night and security does a fantastic job of telling other guests to be respectful of others sleeping. The staff were extremely kind and helpful. I would definitely go back.
Stayed 7 nights in Nov 2024

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, relaxing week that went by way too quickly. Our Junior Suite with pool was spacious, quiet and close to the adult pool, breakfast buffet and lunch buffet. Poolside service was attentive and also easy to go directly to swim up bar. A la carte restaurants ranged from underwhelming to great in the same (Steakhouse) restaurant. Some people knocked the food however my wife and I, overall found enough variety to be happy with the menu. We ate at the larger buffet nearer to the beach a couple of times. A couple of standouts for service. Elizabeth at the Conceirge was great at helping with activities, a la carte restaurants and knowledge of the facilities. The other is Emma who served us in both breakfast and lunch buffets. Emma was attentive, friendly and clearly loves what she does. Also went above and beyond by getting me bags of ice, so I could ice my knees poolside and helped us with our Spanish! Both these ladies were hard to say goodbye to and a reason to return. We will keep this property on our list to recommend and to rebook with.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ivette

Stayed 6 nights in Jul 2024

10/10 Excellent

Normen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very nice property with consistent service and great food and drink options. I really enjoyed the flexibility of enjoying the Hacienda and Krystal Grand pool and beach areas - a very different experience at both.
Stayed 4 nights in Oct 2024

6/10 Okay

Curtis, Sherwood park

Travelled with family
More food options and easier to book restaurants.
Stayed 5 nights in Nov 2024

10/10 Excellent

Rob James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Krystal Grand resort exceeded all of my expectations when I booked it and I am definitely interested in staying again in the future.The food options are great, the rooms are clean and you can get house keeping services daily plus they restock the mini fridge daily with plenty of water and soda and some beer. The staff are very friendly and helpful. The only real issue I had was that there is no laundry room to use and the resort charges very high fees to wash your clothes for you. Make sure to bring enough clothing for your trip or wash them somewhere else!
Stayed 6 nights in Oct 2024

6/10 Okay

Michele

Liked: Cleanliness
Stayed 4 nights in Oct 2024

8/10 Good

Shannon Lee

Travelled with family
Liked: Staff & service
Staff were great , can tell they are passionate about their jobs, food in buffet was not great , felt like dinner they just repurposed food. Mashed potatoes for lunch, then dinner mashed potatoes with spinach , next day same big cheese added in 😆. No Guacomole available anywhere at resort. Gym needs some TLC, many machines not working or broken
Stayed 8 nights in Oct 2024

2/10 Terrible

Gurpreet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

4/10 Poor

Lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Rami

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
We had a mixed review for our stay. We were in the adults section, the pool was nice and clean. We did not know that the adults section is separate from the main hotel and hence no ocean view/breeze... To add to that there was construction going on blocking most of the ocean view on the main hotel section. We also had to switch 3 rooms because the first 2 had issues with the AC chiller and were very hot and humid. Most of the staff members were nice and helpful to their best abilities. We got a "I have too much work" response from one receptionist when we were asking about the room switch but we were also able to do a late checkout from a different receptionist which we really appreciated.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jacob P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and comfortable. The food is not very good.
Stayed 4 nights in Sep 2024

6/10 Okay

Gilbert

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Stayed for a 3 day trip in Swim Up room , loved the room and cost, little noisy on last night . Food was edible but we preferred food out of the resort. Staff was very helpful and friendly.
Stayed 3 nights in Oct 2024

8/10 Good

Maria

Liked: Cleanliness
Muy buen servicio
Stayed 3 nights in Sep 2024

8/10 Good

Stacy Christina Lopez, Newton

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was amazing and so was the pool and gardens. Loved the coffee shop.
Stayed 5 nights in Sep 2024

10/10 Excellent

Marlene, Santa Fe springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024