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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property

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Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Superior Room, 1 King Bed, Beachfront
Buffet
Executive lounge
Luxury Room, 2 Double Beds, Partial Ocean View | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • 24/7 front desk

Explore the area

Map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • El Tigre Golf at Paradise Village
    ‪6 min drive‬
  • Nuevo Vallarta Beach
    ‪6 min drive‬
  • Playa Bucerías
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Double Room, 2 Double Beds, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Double Room, 2 Double Beds, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 2 Double Beds, Balcony, Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Room, 2 Double Beds, Balcony, Pool View

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Bed

Standard Queen Bed

Standard Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 2 Double Beds, Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Sea View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 1 King Bed, Pool Access, Ground Floor

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

  • 55 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

  • 34 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Pool Access, Ground Floor

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

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4.1 out of 5, Very good, (1623)
The price is €255
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About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Family-friendly fun on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Krystal Grand Nuevo Vallarta – All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Change of towels is available on request.
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include showers and hair dryers. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Krystal Grand Nuevo Vallarta – All Inclusive's great beach location. During your stay, you're just a quick walk from Bay of Banderas. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy Mexican cuisine at Hacienda El Mortero, one of the property's 4 restaurants and 5 bars/lounges
  • Take a swim in the 3 outdoor pools
  • Indulge with body wraps, massages, or manicures and pedicures at the spa
  • Services include babysitting, a free kid's club, and a concierge
  • Onsite recreation includes a gym, complimentary bicycles, and a playground
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • Just a 3-minute walk from Bay of Banderas and 6 minutes by car from Nuevo Vallarta Beach
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Vallarta property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Hacienda El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
The Grill - This restaurant serves dinner only. Reservations are required. Open select days.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Restaurante "O" - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Children are not allowed in the infinity pool.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 499 out of 1134 reviews
Rating 8 - Good. 309 out of 1134 reviews
Rating 6 - Okay. 172 out of 1134 reviews
Rating 4 - Poor. 83 out of 1134 reviews
Rating 2 - Terrible. 71 out of 1134 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Stayed 5 nights in Jan 2025

6/10 Okay

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

Zachary

The food was ok. Expected more from the restaurants with reservations vs the buffet. Sports bar was not open every night-including the one when a big game was on in the US. Got the runaround with staff at different points with conflicting information. Pool and beach were great.
Stayed 6 nights in Jan 2025

8/10 Good

Gail Cynthia

Stayed 9 nights in Dec 2024

6/10 Okay

Kayla

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The rooms need to be updated. Theres just been a lot of wear and tear on them. Since we stayed at two resorts the food at our previous resort was much better with more variety. Also the service and attention to filling coffee asking if we needed anything was much better at previous location as well
Stayed 1 night in Jan 2025

10/10 Excellent

Bertha, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

4/10 Poor

LouCinda

Travelled with partner
Disliked: Property conditions & facilities
They have nice food options. The Krystal is great for kids, but if you want peace and quite it's not the place you want. There was super loud music most of the day and we couldn't get any sleep until about 2:00 a. m. after they quit partying. Also, our room wasn't very clean upon arrival. We had to ask for bath towels. I don't plan to return.
Stayed 3 nights in Jan 2025

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Beautiful outdoor areas and pools, great beach, food is NOT impressive, and some of the buffett items were empty every time we went. Rooms ok, look decent, but older beds, and bathroom, our room leaked the entire time from the wall, and housekeeping/towels were hit or miss.. LOVED PV, but would stay elsewhere.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rita

Travelled with family, Travelled with partner
The family atmosphere was great… many options to enjoy! The food was great The staff were very accommodating
Stayed 7 nights in Jan 2025

6/10 Okay

Patricia Joan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Not enough beach lounges. People reserved them and then didn’t use them for hours at a time. The floor in our suite was dirty and needed a good wash. The food was tasty but not very hot.
Stayed 7 nights in Jan 2025

10/10 Excellent

Shay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Diane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools especially the infinity pool
Stayed 4 nights in Dec 2024

10/10 Excellent

Edaena M.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything about this resort
Stayed 5 nights in Jan 2025

4/10 Poor

Katie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location was nice. Close to Bucerías which was nice. The food was so-so. The drinks were extremely sweet and thick - hard to utilize the all inclusiveness. Took us 5 days to get through to book reservations for the restaurants on site, that ended up being mediocre at best. Curtains in the room were quite dirty. Asked for room service for breakfast at 9:00am, didn’t get an answer until 2:45pm. Daughter got stung by a jellyfish and there was no first aid or lifeguard on duty to assist. Nightly entertainment was ok. Personally, wouldn’t stay there again.
Stayed 8 nights in Jan 2025

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Wendy

Travelled with family and small children
Disliked: Staff & service
There was never enough pool chairs available anywhere on the property or the beach. There was not enough availability at the restaurants either.
Stayed 7 nights in Jan 2025

8/10 Good

Taryn Ragnhild

Stayed 7 nights in Jan 2025

10/10 Excellent

Jarret Alan

Stayed 6 nights in Jan 2025

2/10 Terrible

Dulce

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
After checking in I was very disappointed with “the pool view” I decided to go back down and ask about an upgrade specifically since the person checking in before us got a free upgrade! The room I wanted was available but I had to pay over 6 thousand pesos additionally for an upgrade for 2 nights. Most amenities were unavailable for example all the restaurants were booked for dinner. And the buffet had terrible service… our bathroom ceiling was pouring water and it took 40 minutes for someone to come look at it. We let staff know about the water at 9 pm and no one came to clean the mess/flood until 10:47pm! Jamara let me know they would change our room until the next day… which was done. Our last day there I requested to check out late (which I was told it was a perk of my paid upgrade)and was rudely told by Jamara ABSOLUTELY not and that she needed my room key at exactly 12pm… we gathered our stuff and proceeded to check out and no one was available to check us out….the people before us had already been waiting over 30 minutes. So I just handed her our bracelets and room keys and left.
Stayed 2 nights in Jan 2025

8/10 Good

Courtney

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful it’s weird with Expedia they make you check into the resort in the basement. Reservations for the restaurants were nearly impossible to get even days in advance. The food at the buffet was good and fresh so this wasn’t a huge problem. The beds were comfortable and the blackout curtains were great. The bar at the top with Alexander and Carlos was the best consistent good drinks and worth the walk no matter where you are hanging out. The biggest issue we had is the chair holding problem where people got towels and saved chairs and then were never there all day. Which caused poverty mentality over lounge chairs. Overall good experience safe, easy and fun.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rhonda

Stayed 7 nights in Dec 2024

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Good value for the money. 👍
Stayed 6 nights in Dec 2024

4/10 Poor

Joanna

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Poorly up kept rooms. paid extra for room upgrade and new room with two water leaks. Left belongings smelly and damp. Poor WiFi. Difficult obtaining any reservations to restaurants. Finally obtained a reservation to restaurant to find out it was closed that evening
Stayed 5 nights in Jan 2025

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like that after 1030 there wasn’t any food stands open or anywhere to get food other than room service.
Stayed 8 nights in Dec 2024

10/10 Excellent

Gyiongyi Ildico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024