Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Reviews
Reviews
8.8
Excellent
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This is our third time at Garza Blanca but first time at Mousai south tower and can’t wait to go back. Special thanks to the piano player at the lobby we spend such a great time listening his music. Thanks and see you soon 🙏🙏🙏🙏
Our suite was absolutely beautiful. We stayed @ Mousai North. Our had a beautiful balcony with a hot tub, hammock, sofa, 2 chairs. The bathroom was gorgeous. Just a beautiful experience "inside our room" Our issues were the stay and the consierge service. I had read about this issue from other travelers and NOW I get it. The front desk and concierge, in particular "Maya' with consierge services was horrible. Her main concern was trying to get us to attend a timeshare presentation. Once we made it clear we werent interested the disinterest and lack of attentiveness abruptly ended...like mid-sentence ended.
I was impressed by how polite every staff was. The view of our corner suite was breathtaking. The only downfall was the beach was far and the pool was small. We hang out on the rooftop pool for the most part.
We stayed for 5 nights and absolutely loved everything. We switched rooms midway from the North to South tower due to new construction nearby that woke us up early and the staff was extremely accommodating. The staff, the food, the service, the room were all fantastic and while both towers were equivalent in terms of quality and service, the South’s pool is opened for late night. The only tiny hiccup for North is the shower had a funky smell and we learned it’s due to the underground pipes. South did not have this issue. We can’t wait to return.