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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, pool loungers
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Standard Triple Room - with a double bed
Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
Beach nearby, free beach shuttle, sun-loungers, beach umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Cruise Ship Terminal
    ‪7 min walk‬
  • La Isla
    ‪7 min walk‬
  • Malecon
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed

Superior King Bed

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds

Standard Room Two Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King

Standard King

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds

Superior Room Two Double Beds

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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3.8 out of 5, Good, (2762)
The price is €200
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includes taxes & fees
8 Apr - 9 Apr
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About this property

Hacienda Buenaventura Hotel & Mexican Charm

Beach fun in outdoor pool, near Cruise Ship Terminal
Hop on the free shuttle and spend your day at the beach, then return to Hacienda Buenaventura Hotel & Mexican Charm and dine at one of the hotel's 3 restaurants.
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and complimentary toiletries. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.
Our customers tell us they can't get enough of the helpful staff at Hacienda Buenaventura Hotel & Mexican Charm. During your stay, you're just a quick walk from Cruise Ship Terminal. Enjoy features like a free beach shuttle, plus 3 restaurants and an outdoor pool.
  • For dining with garden views, stop by La Troje, one of the property's 3 restaurants
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Guests speak favorably about the area's walkability and the overall condition of the property
  • Just a 5-minute walk from Bay of Banderas and 7 minutes by foot from Cruise Ship Terminal
  • Free beach shuttle service
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with umbrellas and free beach club nearby.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. This Colonial hotel also offers an outdoor pool, a garden, and a terrace.

This 3.5-star Puerto Vallarta hotel is smoke free.

La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Other inclusions

Transportation to offsite activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • No on-site parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 381 out of 995 reviews
Rating 8 - Good. 278 out of 995 reviews
Rating 6 - Okay. 157 out of 995 reviews
Rating 4 - Poor. 98 out of 995 reviews
Rating 2 - Terrible. 81 out of 995 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cecelia Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic experience. Staff were friendly and knowledgeable. They only thing was if you had a later flight to catch you where checked out and you couldn’t use the food service.
Stayed 7 nights in Dec 2024

6/10 Okay

Kyle Gordon Everett

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A traditional and small spot, with limited dietary options but it’s great if you have lots of plans off resort. The staff are A . The facilities are very nice and have a great historical vibe. I wouldn’t book around any holidays as they do cater to a lot of locals, and allow for extra seating for big meals, which results in 2-3 hour wait times to be seated for a buffet. Beach space is awesome, great beach, great beach staff, tons of grifters but what can you do? My word of advice to make or break is if you are someone who is dietarily restricted, I’d contact staff first to see how able they are to cater to your needs.
Stayed 7 nights in Dec 2024

10/10 Excellent

CLARICE

Travelled with family
Liked: Cleanliness, staff & service
LOVE THE RESORT SPECIALLY THE GREEN FLOWER AND PLANTS EVERYWHERE WHICH MAKE IT SO RELAXING AND IT RIGHT IN CITY LOCATION IS GREAT SAFE WITH LOTS OF STORES AND MALL WALKING DISTANCE WILL SURELY COME BACK FOOD SCHEFULE IS THE BEST LONG HOURS WHICH ALLOW GUEST TO REALLY ENJOY SMALL RESORT WITH FEW ENTERTAINMENT AND NOT LOUD MUSIC OR MIC ALL DAY LIKE BIG RESORT, I LIKE IT THIS WAY AS U GET TO REST AND ENJOY A PEACEFUL VACATION LAST FOR THE BEST THE STAFF FROM RECEPTION TO BELL BOY AND BUFFET ALL GOOD JUST DOING THEIR JOB REGARDLESS OF TIPS MY CALLING GOES TO ROBERTO AT THE BUFFET
Stayed 5 nights in Dec 2024

8/10 Good

Casandra

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the mexican charm and staff. Could not book dinner in the alacarte only one alacarte and food in buffet was repetitive
Stayed 1 night in Dec 2024

10/10 Excellent

Eve

Liked: Staff & service, amenities, property conditions & facilities
I felt very safe here as a single women traveling alone. I knew it was an older place, but loved it. I have no complaints definitely will come back. I loved the sunken tub in my room. Beach was a 5 min walk or they have a van to take you. Thank you
Stayed 4 nights in Dec 2024

6/10 Okay

Tania

Liked: Staff & service
Stayed 2 nights in Dec 2024

6/10 Okay

FRANÇOIS

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our maid Andrea was the best! She went way out of her way to make us comfortable and to celebrate our 46th Anniversary. Julio Cesar the bell boy was excellent as well. The servers in the restaurant were fantastic. Front desk was great too! The hotel is an older building but the excellent service makes it a very pleasant experience.
Stayed 8 nights in Dec 2024

4/10 Poor

Eduardo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No much
Stayed 4 nights in Dec 2024

10/10 Excellent

Lisa Irene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Firstly, compliments to the Chef! Food was excellent all 7 days, breakfast, lunch and supper. Room was very clean, maid service was perfect, AC and Hot shower worked perfect. Small boutique authentic Mexican style hotel, nice evening shows every second night. Lights out at 11;00 am, quiet thereafter. Very family oriented with a mix of International, Canadian, US and local vacationers. Beach is close with hotel shuttle too, but walkable too. Lots around the hotel, walkable. Highly recommend this lovely All Inclusive resort. Will visit again for sure, My husband and I visited Dec 7-14, 2024, senior age. Good mobility walkways and accessibility.
Stayed 7 nights in Dec 2024

10/10 Excellent

DENIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and friendly staff.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a a really good spot all around. You had Walmart at walking distance, a mall, and restaurants.
Stayed 4 nights in Dec 2024

10/10 Excellent

Perla Yadira Reyes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All you can need for a nice stay
Stayed 5 nights in Nov 2024

8/10 Good

Amin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t quiet and we had so much problems for our sleeping. Lovely staff
Stayed 5 nights in Nov 2024

8/10 Good

Deborah Lynn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great location and easy public bus ride to Old Town. Room had nice amenities, bathroom needs updating (taps/toilet). The late check out fee was a full nights stay and we only needed 4-hours - very disappointed as they were not at capacity and we were not even there for that evening dinner and the following morning for meals - taken advantage of! Hotel staff need to pick up dishes and garbage, easy to get served but then cups and dishes left around in common areas for days. Concierge and food/bar staff extremely helpful, front desk not so much. Overall very nice experience, most guests were Mexican families which added to the atmosphere. Beach could have more snacks and less people trying to solicit merchandise very annoying. No lifeguard at beach so swim at your own abilities - very fun experience. Great location and fun for families. We were senior travellers with great physical shape, note this facility is not great for people with physical mobility challenges.
Stayed 7 nights in Nov 2024

6/10 Okay

Ricky

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Marcela

Stayed 7 nights in Oct 2024

8/10 Good

crystal

Stayed 1 night in Nov 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lucy makes everything work!
Stayed 2 nights in Nov 2024

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Jose

Liked: Staff & service
Stayed 14 nights in Oct 2024

6/10 Okay

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

2/10 Terrible

Rosario, Louisville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The service, all those guys are very friendly and quick when you ask for something, I don’t like the property, it’s to old , the locks are olds and broken, the pool is close to earlier, the food sometimes are horrible for the money I am paid I can stay on better place , the air conditioning not working properly and we feels like we was on sauna
Stayed 7 nights in Oct 2024

6/10 Okay

Les

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024