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Viva Heavens by Wyndham, A Trademark All Inclusive

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viva Heavens by Wyndham, A Trademark All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
Front of property
5 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool, open 6:00 AM to 7:00 PM, free pool cabanas, pool umbrellas
Minibar, in-room safe, individually decorated, individually furnished

Reviews

7.4 out of 10

Good

Popular amenities

  • Spa
  • All-inclusive
  • Pool
  • Bar
    Bar
  • Parking included
    Parking included
  • Gym
    Gym

Explore the area

Map
Playa Dorada Complex, Puerto Plata, 570000
  • Playa Dorada Golf Course
    1 min walk
  • Playa Dorada
    7 min walk
  • Lorilar Ranch
    6 min drive
  • Puerto Plata (POP-Gregorio Luperon Intl.)
    25 min drive

Room options

View all photos for Amnesia 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 1 king size bed, non-smoking

  • 48.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 king size bed, handicapped accessible, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, handicapped accessible, non-smoking

  • 38.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 1 king size bed, non-smoking.

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 1 king size bed, non-smoking.

  • 38.50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Nirvana 2 queen size beds, non-smoking.

Minibar, in-room safe, individually decorated, individually furnished

Nirvana 2 queen size beds, non-smoking.

  • 38.50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for All Together Several beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

All Together Several beds, non-smoking

  • 48.50 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Beds

View all photos for Amnesia 2 queen size beds, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Amnesia 2 queen size beds, non-smoking

  • 48.50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bliss 1 king size bed, non-smoking

Minibar, in-room safe, individually decorated, individually furnished

Bliss 1 king size bed, non-smoking

  • 20.50 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Viva Heavens by Wyndham, A Trademark All Inclusive

Beachfront resort with relaxing spa services
At Viva Heavens by Wyndham, A Trademark All Inclusive, spend the day on the beach where you can enjoy snorkeling. Then return for a meal at one of the resort's 5 restaurants. Housekeeping is available on request.
Viva Heavens by Wyndham, A Trademark All Inclusive offers 180 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, slippers, and hair dryers. This Puerto Plata resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include an outdoor tennis court, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.
Our customers tell us they can't get enough of the helpful staff at Viva Heavens by Wyndham, A Trademark All Inclusive. During your stay, you're just a quick walk from Playa Dorada. You'll find features like free WiFi in public areas and free self parking, plus 5 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine with a poolside location at V Kitchen, one of the property's 5 restaurants
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes an outdoor tennis court, a gym, and volleyball
  • Steps from Playa Dorada Golf Course and 6 minutes by car from Lorilar Ranch
Viva Heavens by Wyndham, A Trademark All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Have fun in the sun at Viva Heavens by Wyndham, A Trademark All Inclusive with summer activities like surfing/body boarding, snorkeling, and parasailing.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive resort also offers an outdoor pool, outdoor tennis courts, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Puerto Plata resort.

V Kitchen - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Blend - This restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Rosmarino - This beach restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Puebla 222 - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Sofrito - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • V Kitchen
  • Blend
  • Rosmarino
  • Puebla 222
  • Sofrito

Things to do

  • Fitness classes
  • Archery
  • Beach volleyball
  • Beach yoga
  • Boat tours
  • Canoeing
  • Fitness centre
  • Kayaking
  • Motor-boating
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Pilates classes
  • Sailing
  • Shopping
  • Snorkelling
  • Spa services
  • Surfing/body boarding
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Front entrance ramp
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests at this property also have access to the resort facilities of neighboring property Viva Tangerine By Wyndham.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Heavens by Wyndham, A Trademark All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Viva Heavens by Wyndham, A Trademark All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 282 out of 823 reviews" "
Rating 8 - Good. 238 out of 823 reviews" "
Rating 6 - Okay. 138 out of 823 reviews" "
Rating 4 - Poor. 77 out of 823 reviews" "
Rating 2 - Terrible. 88 out of 823 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yinet

Travelled with family
Liked: Staff & service, room comfort
Recomendado
Muy buen servicio los empleados siempre atentos. La comida variada buena.
Stayed 2 nights in Aug 2024

2/10 Terrible

Alvin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I'm very disappointed with my parent's room # 5108 it got completely flooded with water after a day of rain when we got back in the evening the room was completely flooded. The worst thing is that the hotel management knows about this issue and they ignored the problem and continues renting the room without fixing the problem. I'm not happy with the inconvenience the hotel caused my elderly parents
Stayed 4 nights in Aug 2024

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything sucks. People uts not friendly at all..DONT WASTE YOUR MONEY IN THIS PLACE
Stayed 7 nights in Aug 2024

2/10 Terrible

Jose Andres

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

4/10 Poor

Ricardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Latasha

Liked: Staff & service
The dinning hall was extremely hot all 6 nights of my stay. No more cheese left to make omelet and the chef did not try and get more. The food options were not so great but edible because only thing to eat. The room was very basic & out-dated. Tv stations only option in Spanish and the tv kept turning on by itself, i had to unplug it. Only large towels no hand towels to dry hands and no wash clothes at all. I had to bath with my hand and was unable to wash my back. The room always fogged so towels did not dry after hanging. The sound from the party was extremely loud and i could not sleep. The party music did not stop after the time i was told.They could have at least lowered the music. But over-all I'll score 3-4 stars.
Stayed 5 nights in Aug 2024

8/10 Good

Sachin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Overall good, but property is dated and food choices are very limited.
Stayed 4 nights in Aug 2024

8/10 Good

Prasanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good economic option, a little away from the Town, so limited Dining options if you want to dine out. Restaurants inside the Resort do offer couple of options, and they are not that great.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jean Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything overall I had a great experience.
Stayed 2 nights in Jul 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Belkis, Jersey City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort and nice staff.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ramon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were 28 family members and we all loved this resort.
Stayed 2 nights in Aug 2024

6/10 Okay

David

Travelled with family
Disliked: Amenities
I liked the food and the beach. Especially the lunches with the restaurant that's right off the beach. But the room had no tissues, one super small garage can in the bathroom which was always like a rainforest, which effected the only toilet paper we had, and the TV was not functional at all. Can't understand why a hotel can allow you to use their WiFi which was decent, but they can't afford a smart TV that actually works. The TV we had should have been a smart TV that worked but it was useless. No channels no apps nothing. Very limited dining options but at least the food was good. The gym was decent and the spa decent. The pool was boring. Could have used something to make it more exciting. We got talked into checking out this natural island that they were calling Paradise Island. Somehow no one mentioned that it was going to take 4 hours to get to the tiny island. 4 hours. INSANE. Unless you want to spend 8 hours back and forth traveling to a little island with nothing to do but drink and swim then don't get talked into it. You're supposed to snorkel and see amazing things, when we got there THEY DIDN'T EVEN HAVE ENOUGH SNORKELS. I didn't get one. And when I got one the mouth piece was broken and eventually I just said screw it and drank myself to satisfaction on this tiny island. Look at the end of the day, the food was good not great but good and the beach and scenery on the beach is gorgeous. But would I go back to this hotel, no way. Would I go back to DR, definitely!
Stayed 5 nights in Aug 2024

2/10 Terrible

Jose

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar no lo recomiendo si estás buscando un lugar que tenga muchas actividades este no es bueno, la discoteca ni aire tiene, la comida no es muy buena y su restaurante mexicano tiene muy mal servicio y ese vino parece vino de cocina 😒. Los empleado algunos fueron bueno pero otros Dios tu ni pregúntale podia podías porque te contestaba con actitud como si uno estuviera molestando… la verdad no volvería a este lugar ni de gratis no me gusto para nada…. Fue tan mala la experiencia que si sigo hablando no termino, tiene que mejorar en todo.
Stayed 2 nights in Aug 2024

8/10 Good

Darice

Stayed 3 nights in Jul 2024

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very good. Beach beautiful.
Stayed 4 nights in Jul 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is wonderful, all the staff is friendly and welcoming. Thank you for an amazing stay, will definitely come back
Stayed 3 nights in Jul 2024

8/10 Good

Adam, POUGHKEEPSIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool, minutes to beach, good local food.
Stayed 7 nights in Jul 2024

8/10 Good

Sylvette, Burlington

Liked: Cleanliness, amenities, property conditions & facilities
Staff at front desk can use some improvement. there was an unnecessary delay to add us in order to make restaurant reservations. We were only able to make one reservation out of the four restaurants. Front staff also talked over me mid-conversation in order to speak to other staff members multiple times, rude.
Stayed 3 nights in Jul 2024

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the rain, a lot of water entered the room. We did not like that starting from 6:00 AM on the day we were supposed to check out at 12 PM, the internet service was already cut off. I don't think it's fair because we still had 6 more hours.
Stayed 2 nights in Jul 2024

10/10 Excellent

Arismendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2024

6/10 Okay

Daisy

Travelled with family
Liked: Cleanliness
Check in took an hour, we had to wait standing up in the heat with no water. The rooms leak water from air conditioning. The staff seems lost. There were no wash clothes in bathroom. My nephew hurt his ankle and they didn’t have ice packs or first aid kit in site. The food was good, only one restaurant opens per night. You have to be VIP to get good liquor and better amenities, but we had no idea on how to upgrade. We were at the beach and had to walk to main building to BUY a bottle of wine. We were tired of going back to car for small cups. The beach is a long walk from resort. The entertainment staff was excellent. I enjoyed my stay because of them. They got my nephew a bandage & ice. The entertainment staff always checked on us and tried their best to make our stay a pleasant one.
Stayed 4 nights in Jul 2024

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Viva Wyndham hotel in Playa Dorada and wanted to provide some feedback. The theater show content was not suitable for children, the food menu lacked variety, there was no cash available at the front desk, and other guests' speakers in the pool area were disruptive. I checked out one day earlier due to these issues. Thank you for considering my feedback.
Stayed 3 nights in Jul 2024

6/10 Okay

Danielle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was.mostly very pleasant and good food. Lovely staff. The gym was well equiped. The room was ok. Found there was an old smell. Glass doors were not closing properly. The spa has great staff but it was not special. Love he service. Thank you!
Stayed 8 nights in Jul 2024

8/10 Good

marianela

Stayed 7 nights in Jul 2024