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Hotel El Reloj

2.0 star property

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Photo gallery for Hotel El Reloj

Rooftop terrace
Exterior
Reception
Deluxe Room
Deluxe Room

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
76 C. 12 de Julio, Puerto Plata, Puerto Plata, 57000
  • Embassy of the United States Dominican Republic
    ‪1 min walk‬
  • Amber Museum
    ‪3 min walk‬
  • Malecón De Puerto Plata
    ‪3 min walk‬
  • Santiago (STI-Cibao Intl.)
    ‪97 min drive‬

Room options

View all photos for Comfort Room, 1 Single Bed

Comfort Room, 1 Single Bed

Comfort Room, 1 Single Bed

  • 17 sq m
  • Ocean view
  • Sleeps 2
  • 1 Twin Bed

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About this property

Hotel El Reloj

Beachside fun near Malecón De Puerto Plata
Conference space, concierge services, and dry cleaning are available at this hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include laundry facilities and a 24-hour front desk. Change of towels is available on request.
Hotel El Reloj offers 32 air-conditioned accommodations, which are accessible via exterior corridors and feature ceiling fans. Each accommodation is individually decorated. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads. This Puerto Plata hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Hotel El Reloj, you're just a quick walk from Malecón De Puerto Plata. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Amenities include a meeting room, conference space, and laundry facilities
  • Steps from Embassy of the United States Dominican Republic and 3 minutes by foot from Malecón De Puerto Plata
A free manager's reception is offered daily. WiFi is free in public spaces. Event space at this hotel measures 183 square feet (17 square meters) and includes conference space. Hotel El Reloj also features concierge services, laundry facilities, and dry cleaning/laundry services. Self parking is free.

Smoking is allowed in designated areas at this Puerto Plata hotel.

The hotel hosts a free manager's reception daily.

Languages

American (Sign language), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free daily reception

Family friendly

  • Laundry facilities

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Business services

  • Conference space (183 square feet)
  • A meeting room

Outdoors

  • Beachfront location

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in stairwells
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

More

  • Access via exterior corridors
  • Heated floors
  • Individually decorated

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel El Reloj

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 30 per person, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property only accepts cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 76

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel El Reloj Hotel
Hotel El Reloj Puerto Plata
Hotel El Reloj Hotel Puerto Plata

Hotel El Reloj Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 31 out of 67 reviews
Rating 8 - Good. 22 out of 67 reviews
Rating 6 - Okay. 4 out of 67 reviews
Rating 4 - Poor. 6 out of 67 reviews
Rating 2 - Terrible. 4 out of 67 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mathews

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aq6
Stayed 1 night in Nov 2024

10/10 Excellent

Mathews

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2024

2/10 Terrible

Kendry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not good
Stayed 1 night in Nov 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Sovannarith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They need to update their bathroom a bit better.
Stayed 1 night in Nov 2024

8/10 Good

anthony

Liked: Cleanliness, staff & service, amenities
No
Stayed 2 nights in Oct 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location malecon , ocean, old church, town square. Nice clean room nice staff
Stayed 1 night in Sep 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean nice little room, good ac, great price, nice staff, the malacon, the square
Stayed 1 night in Sep 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
The Hotel is always amazing…. This was my 6th time staying here this year and it has been great every time!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Edvin K

Stayed 2 nights in Jul 2024

8/10 Good

Dionisia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is exquisite. Staff is very attentive. The rooms are clean and the airconditioning works very well. The ambiance is wonderful and the location is very near the oldest cathedral of the West Indies. There is construction nearby as they are fixing up the historical district. Breakfast in the courtyard was great. We would have liked to stay longer but our schedule kept us from doing so.
Stayed 1 night in Jun 2024

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!
The staff was Great!!!!
Stayed 6 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great people and always a Great place to stay!!!
Stayed 2 nights in Mar 2024

8/10 Good

Jose

Liked: Staff & service, property conditions & facilities, room comfort
The bathroom cleaning could be improved specially the shower has a lot of dirty and the light switch in the the bathroom also is dirty. Everything else was okay.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The Hotel and staff are great!!!
Stayed 5 nights in Feb 2024

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small room but great price. Clean and close to port. Beautiful rooftop bar and lounge. Drinks were beautiful and delicious.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great around there.
Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Very nice
This is a great place to stay, but rooms can be a little small if you’re a bigger person. Overall, great people, great atmosphere and never had a problem with my last 3 visits!!!!
Stayed 2 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Quaint
The staff was great… The rooms need some updates and the bathrooms are a little small, but the hospitality and service make up for it…
Stayed 2 nights in Jan 2024

4/10 Poor

Albert, Stamford

Travelled with partner
I get the service for the price paid.
Stayed 1 night in Dec 2023

8/10 Good

Kachollom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok for a one night stay. Just to sleep and take a shower. Very close to the port. Staff was very friendly and ready to help. Not a place to stay for vacation.
Stayed 1 night in Dec 2023

4/10 Poor

Albert, Stamford

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms are very small, but for the price, it is wht you pay for. The toilet was literally 8” from the wall in front of you. Clean though, but very noisy as you can hear people talking and music from next door late at night.
Stayed 1 night in Dec 2023

10/10 Excellent

Johnny

Stayed 1 night in Oct 2023

6/10 Okay

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Clean room. Very small
Stayed 1 night in Aug 2023