7 May 2023 by Luis Perez

On behalf of the management of the Be Live Collection Marien hotel, we thank you for having preferred us for your vacations in Puerto Plata, R. D., as well as for take part of your time for informing us about your recent experience through this website. It was and will be a pleasure for us to have had the opportunity to serve you, at the same time, we would like to offer you our most sincere apologies for the inconveniences that you may have experienced with luggage person and that was not as expected. No doubt your opinion has the maximum value for us, because with it we can improve the service and facilities and thus achieve the total satisfaction of our guests, your comments on appropriate measures will be taken whenever possible. As well, you may rest assured that your comment has been forwarded to the Departments involved of the Hotel. It will be a pleasure for us if it allows us another opportunity to serve you and make your experience wonderful.Receive our warm regards.