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Palmar Beach Resort and Spa Riviera Maya - All Inclusive

4.5 star property

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Photo gallery for Palmar Beach Resort and Spa Riviera Maya - All Inclusive

Exterior
Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old)
View from room
Courtyard
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Laundry

Explore the area

Map
Carretera Cancun - Tulum km 27.5, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪1 min walk‬
  • Ojo de Agua Beach
    ‪3 min walk‬
  • Puerto Morelos Beach
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe 2 Queen- Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe 2 Queen- Kids Free all year round (up to 12 years old)

  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Swim Up King - Kids Free all year round (up to 12 years old)

Terrace/patio

Deluxe Swim Up King - Kids Free all year round (up to 12 years old)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite Ocean Front- Kids Free all year round (up to 12 years old)

Corner Suite Ocean Front- Kids Free all year round (up to 12 years old) | View from room

Corner Suite Ocean Front- Kids Free all year round (up to 12 years old)

  • 115 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Deluxe Ocean View Lock Off - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Two Deluxe Ocean View Lock Off - Kids Free all year round (up to 12 years old)

  • 116 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Family Suite - Kids Free all year round (up to 12 years old)

  • 58 sq m
  • Sleeps 4
  • 1 Double Bed, 1 Twin Sofa Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim Up 2 Queen - Kids Free all year round (up to 12 years old)

Terrace/patio

Deluxe Swim Up 2 Queen - Kids Free all year round (up to 12 years old)

  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio King - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Studio King - Kids Free all year round (up to 12 years old)

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite Ocean View 2 Queens - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom Suite Ocean View 2 Queens - Kids Free all year round (up to 12 years old)

  • 120 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Swim Up King - Kids Free all year round (up to 12 years old)

View from room

Studio Swim Up King - Kids Free all year round (up to 12 years old)

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Corner Suite - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Corner Suite - Kids Free all year round (up to 12 years old)

  • 180 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old)

Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old)

Corner Suite Swim Up Ocean Front - Kids Free all year round (up to 12 years old)

  • 115 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King - Kids Free all year round (up to 12 years old)

Deluxe King - Kids Free all year round (up to 12 years old)

Deluxe King - Kids Free all year round (up to 12 years old)

  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Ocean View King - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View King - Kids Free all year round (up to 12 years old)

  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite Ocean View - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Family Suite Ocean View - Kids Free all year round (up to 12 years old)

  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed, 1 Twin Sofa Bed and 1 Double Sofa Bed

View all photos for Two Deluxe Lock Off - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Two Deluxe Lock Off - Kids Free all year round (up to 12 years old)

  • 116 sq m
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Suite Ocean View - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Suite Ocean View - Kids Free all year round (up to 12 years old)

  • 231 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View 2 Queen - Kids Free all year round (up to 12 years old)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View 2 Queen - Kids Free all year round (up to 12 years old)

  • 59 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About this property

Palmar Beach Resort and Spa Riviera Maya - All Inclusive

Luxury resort on the beach, with 5 outdoor pools
Catch some rays at the beach or spend the day relaxing at Palmar Beach Resort and Spa Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 7 restaurants. Change of bedsheets is available on request.
Palmar Beach Resort and Spa Riviera Maya - All Inclusive offers 435 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. Televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. In-room massages, hypo-allergenic bedding, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and a 24-hour health club are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.
During your stay at Palmar Beach Resort and Spa Riviera Maya - All Inclusive, you're just a quick walk from Puerto Morelos Town Square. Free breakfast, free valet parking, and 5 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Free valet parking
  • Enjoy international cuisine at Caprichos, one of the property's 7 restaurants and 6 bars/lounges
  • Take a swim in the 5 outdoor pools
  • Indulge with facials, deep-tissue massages, or manicures and pedicures at the spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes 2 outdoor tennis courts, a 24-hour gym, and kayaking
  • Steps from Puerto Morelos Town Square and 6 minutes by car from Puerto Morelos Beach
Palmar Beach Resort and Spa Riviera Maya - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Palmar Beach Resort and Spa Riviera Maya - All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. There are 7 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Free breakfast is served daily.

A children's pool, a complimentary children's club, and a garden are also featured at the luxury Palmar Beach Resort and Spa Riviera Maya - All Inclusive. Free valet parking is available.

This 4.5-star Puerto Morelos resort is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Caprichos - This restaurant specializes in international cuisine.
Pinxos 32 - Onsite restaurant. Open daily.
Davino - Onsite restaurant. Open daily.
Al Forno - Onsite restaurant. Open daily.
La Casona - Onsite restaurant. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Al Forno
  • Caprichos
  • Davino
  • La Casona
  • Pinxos 32

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • 5 outdoor pools
  • Bicycle storage
  • Children's pool
  • Designer stores
  • Free children's club
  • Full-service spa
  • Kayaking
  • Playground
  • Tennis lessons

Family friendly

  • 5 outdoor pools
  • Baby bath
  • Baby monitor
  • Changing table
  • Children's games
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Lift (90 centimetre wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Palmar Riviera Maya Inclusive
Palmar Riviera Maya by Tafer AI
Palmar Beach Resort Spa Riviera Maya
Palmar Beach Resort and Spa Riviera Maya - All Inclusive Resort
Palmar Beach Riviera Maya by Tafer Hotels Resorts All Inclusive

Palmar Beach Resort and Spa Riviera Maya - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 75 reviews
Rating 8 - Good. 17 out of 75 reviews
Rating 6 - Okay. 11 out of 75 reviews
Rating 4 - Poor. 8 out of 75 reviews
Rating 2 - Terrible. 9 out of 75 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Honey

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The phones were not working, some restaurants were not open and doesn’t state on the website. Food buffet options were not the best. Staff were nice and friendly.
Stayed 5 nights in Dec 2024

2/10 Terrible

Delia, Riverdale

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed at the property jan 4-10, 2025 and there was NO HOT WATER the entire stay. We contacted the front desk 4 separate times and they pretended like they didnt know it was an issue. I was able to speak to the manager one time who also acted like it was being worked on. It was all lies. We met other guests who also had the same issues and were all told different stories. We went back to previous reviews and as early as November 2024, there were reports of no hot water. The hotel staff were nice and I felt badly for them because that situation is beyond their control. The manager started hiding from guests and the front desk was "unable to help". The manager gave every guest a different story to prolong the solution or any compensation so make up for the issues. He did that so that he could come back and say well "you completed your stay so we dont need to compensate you". They overcharged us for the resort fee - it was supposed to be $40 USD and they charged us $190 USD. They said they reversed it on our credit card and they did not. They poorly handled this entire situation from the beginning. Also, there arent enough guests at the hotel to meet their occupancy so they rotate which restaurants are open each night. The property itself is very dark and poorly lit at night. In addition no hot water, the phones in the rooms do not work and half of the outlets in the room didnt work. There is a beach but it is very shallow and is covered in seaweed. Expedia was no help.
Stayed 6 nights in Jan 2025

4/10 Poor

Gerry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No HOT water our whole stay!!! Front desk just gave us the runaround. We paid for a swim up room, it would have been great but the pool was not even close to warm, cold cold So don’t do what we did and pay for something you can’t use.
Stayed 4 nights in Jan 2025

2/10 Terrible

carolyn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
NO HOT WATER for 7straight days. Was given many different stories about the reason for no hot water but management NEVER responded. premium menu items were never available. Front desk was often unattended. beautiful view but would Never ever recommend staying here.
Stayed 1 night in Jan 2025

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Sarah, Newport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

2/10 Terrible

Ervin

Disliked: Cleanliness
it was not very good. It was seven restaurants, but they were limited and only open 1-2 restaurants a day
Stayed 5 nights in Dec 2024

2/10 Terrible

Erik

Stayed 6 nights in Dec 2024

8/10 Good

Adriana Valdez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juanito was very friendly and attentive. The food was amazing.
Stayed 5 nights in Dec 2024

6/10 Okay

Maria Isabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s tough to navigate through the many reviews about this property, but here’s my honest take: Before traveling, I was nervous because the property was impossible to get in touch with. I tried calling and emailing multiple times, but there was no response. This was especially troubling given the number of mixed and negative reviews online. I just wanted to confirm that this was a legitimate place, and the lack of communication didn’t inspire confidence. First, the property itself is beautiful, and the staff are genuinely amazing. They’re doing their best under the circumstances. However, as many have mentioned, the recent change in ownership seems to have left some growing pains, and the new management still has work to do to make this a truly great destination. My biggest issue was the food. The options are extremely limited, and dining at the available restaurants can be a hassle. For example, one evening we arrived at 7 PM, waited until 7:45 PM for a table, and didn’t receive our food until 8:45 PM. Unfortunately, the quality didn’t make up for the wait. While the staff handled complaints graciously, it’s clear that management needs to step up and address these operational challenges. Another concern was the pricing for the New Year’s Eve event. Charging $250 per table seemed excessive given what was offered, leaving some guests disappointed. On the positive side, the pools are fantastic, there are bars conveniently located throughout the property, and the staff’s fr
Stayed 4 nights in Dec 2024

4/10 Poor

Robert E, Irving

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights late Dec. 2024. Overall we enjoyed our stay but a few things really ruined any good review we could give. First, the room phone did not work so it was difficult to contact room service for anything. But more than that, we told the front desk every morning of our stay and nothing was ever done, nor any indication given they even checked on it. Very poor customer experience and we felt ignored. Second, the hotel lost hot water one day of our stay. Cold showers really suck. Again we approached the front desk and were told they were aware and trying to get it fixed. But no proactive communication was given nor any kind of follow up to the guests impacted. Third, the room came with a coffee maker and coffee making supplies. 1 regular 1 decaf. We are big coffee drinkers so we tried to request more coffee and creamer for our stay. Oops no phone… so we again requested from the front desk to deliver more coffee to our room. Nothing was ever done and housekeeping never replaced the coffee and creamer we had consumed from the first evening. On the last evening, we did run into a hotel employee we shared our experience with and she immediately jumped into action and personally delivered coffee to our room. Too bad the front desk staff did not act like this and could really take some lessons from her. The food and restaurant staff were great. The buffet was really tasty and we ate there most of our stay.
Stayed 4 nights in Dec 2024

2/10 Terrible

Almir

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It’s secluded
Stayed 6 nights in Dec 2024

8/10 Good

Rony

Liked: Cleanliness, property conditions & facilities
Good overall
Stayed 8 nights in Dec 2024

6/10 Okay

Scott Richard

Travelled with family
Liked: Cleanliness, staff & service
The staff at the resort were all fantastic. Friendly and accommodating. The pool was very cold, but you did eventually get used to it once in the pool for a little while. The beach is long but not a lot of space. The ocean water was not the greatest, but this might have been due to the trough weather. It is swimmable for sure, but the flags were red for the entirety of the trip. There was little for kids or teens to do and if you didn't want to sit in the cold pool, there wasn't much else to keep them occupied at all. Water sports on the beach were also limited. I think you could grab a kayak, but you had to really go looking for stuff to do other then the pool. This resort is under new ownership and it appears they are working on getting it up to standards. It was a great stay and it did the trick, but was not worth the price we ended up paying. Borderline 4 star at this time.
Stayed 7 nights in Dec 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Constance

Liked: Staff & service
Stayed 9 nights in Dec 2024

6/10 Okay

Jon

Travelled with family, Travelled with group
Liked: Staff & service
So the newly named Palmar Beach Resort and Spa has a ton of potential. The layout of the property is great. We went knowing it was operating on a limited basis as they aren’t fully operational yet. If the new owners are willing to put a decent amount of capex into the pools and rooms, it could be an absolute gem. The beach here is very small, covered in seaweed, and borderline unusable (I don’t think there is any amount to money you could spend to fix this). The best thing about this place was the staff. They were all INCREDIBLE. As it currently stands, this place is good for a budget vacation but has the potential to be to be so much better.
Stayed 4 nights in Dec 2024

10/10 Excellent

Juveria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than next door Hyatt Ziva. Clean beautiful, property with multiple pools, beach access, cabanas, all inclusive, unlimited 24x7 room service, in room jacuzzis etc
Stayed 4 nights in Dec 2024

6/10 Okay

Keith

Travelled with family
Stayed 2 nights in Dec 2024

6/10 Okay

Michaela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We stayed during Christmas week. The good: We got ocean view room that was very clean spaciouse. Got welcome champagne and allowed early check in. Staff at restaurants and housekeepers were really the best I have ever experienced in all inclusive resorts, everyone was so nice and welcoming. Food at buffet excellent. Kids club awesome -but must book in advance or over capacity every day. Beautiful grounds well maintained good Room service The bad: beach was the most disappointing - full of seaweed literally unswimable and gross although they try cleaning every morning the beaches were trashy all over the area, there were only 2 restaurants open each day with long wait so we did buffets, Starbucks closed, weak entertainment no fun events or animation during the day so good if you want calm quiet resort. No hot water last 2 days and room hot tub was joke no hot water. The pools were too cold in December and swim up rooms are waste of money in cold season as hot tubs outside are not hot same cold pool water. They had the Most overpriced spa I have seen - almost $500 for couple massage quote. Pool tile needs some fixing. Our other family members booked premium 2 bed delux oceanfront suite with butler service and they were told it was double booked and have to stay in 2 separate rooms with teenagers not even next to each other . And they got no welcome champagne and very weak attitude to resolve the issue by front desk. The butler service is useless so don’t bother.
Stayed 7 nights in Dec 2024

2/10 Terrible

Oliver

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

pascal

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It's a nice resort with good service and staff. The food and drinks were good but to eat at the restaurants, there were always long wait times to get a table and also long wait time to get the food. Beach was full of sea weed, rocky, so we were unable to swim in it. It lacked activities. For example, we wanted to do kayaking but we were o ly able to do it on the last day of our stay and we had to pay. The guy in charge didn’t show up at 9 am (the time he is supposed to), but showed up at 10:30. If you are planning to go relax on the pool, that's a good resort but if you were thinking about doing so activities, it's not. You are really only paying for the room, food, pool, and drinks. The picturrs are not an accurate depiction of the beach and there is little additional fun or events thay are worth the money.
Stayed 4 nights in Dec 2024

4/10 Poor

Piotr

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were not impressed with this resort. Our room smelled like mold. Limited dining areas, we were told many times that waiting list was closed probably caused by limited staff. Very poor or no entertainment. No coffee after 11 am. Definitely not recommended resort.
Stayed 5 nights in Dec 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

James T

Liked: Amenities
Nice staff!
Stayed 5 nights in Dec 2024