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Novotel Puerto Montt

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Puerto Montt

Exterior
Interior
Restaurant
Exterior
In-room safe, free cots/infant beds, rollaway beds, free WiFi

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi

Explore the area

Map
Juan Soler Manfredini 81 Los Lagos, Puerto Montt, CHILE, 123245
  • Mall Paseo Costanera
    1 min walk
  • Casa del Arte Diego Rivera
    5 min walk
  • Dock
    7 min walk
  • Puerto Montt (PMC-Tepual)
    30 min drive

Room options

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room with Two Double Beds

Standard Room with Two Double Beds

Standard Room with Two Double Beds

  • Sleeps 4
  • 2 Double Beds

Standard Room with King Bed

  • Sleeps 3
  • 1 King Bed

Standard Room, 2 Double Beds (City Side)

  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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Exterior
ibis Puerto Montt
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Restaurant
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4.1 out of 5, Very good, (436)
The price is €43
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About this property

Novotel Puerto Montt

Hotel in Puerto Montt with a sauna and a 24-hour front desk
This smoke-free hotel features a sauna, coffee/tea in a common area, and laundry facilities. WiFi in public areas is free. Other amenities include a 24-hour front desk. Housekeeping is available on request.
Novotel Puerto Montt offers 95 accommodations with safes. This Puerto Montt hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Change of towels and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.
Recreational amenities at the hotel include a sauna.
Our customers tell us they can't get enough of the helpful staff at Novotel Puerto Montt. During your stay, you're just a quick walk from Mall Paseo Costanera. Free WiFi in public areas, breakfast (surcharge), and laundry facilities are available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Buffet breakfast served daily for a fee
  • Amenities include laundry facilities and coffee/tea in a common area
  • Onsite recreation includes a sauna
  • Steps from Mall Paseo Costanera and 4 minutes by foot from Antonio Felmer Museum
  • Cats and dogs welcome for a fee
As a guest of Novotel Puerto Montt, you'll find a sauna, coffee/tea in a common area, and laundry facilities. WiFi is free in public spaces.

This 4-star Puerto Montt hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking includes off-street options
  • Free off-site parking within 3 ft

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CLP 10000 per person
  • Coffee/tea in a common area

Things to do

  • Sauna

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic water bottles
  • Reusable cups only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries

More

  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CLP 20000 per accommodation, per stay, plus a deposit of CLP 50000 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CLP 29750 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CLP 10000 per person
  • Pet deposit: CLP 50000 per stay
  • Pet fee: CLP 20000 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 29750 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.
Property Registration Number 77.565.357-4

Property is also known as

Novotel Puerto Montt Hotel
Novotel Puerto Montt Puerto Montt
Novotel Puerto Montt Hotel Puerto Montt

Novotel Puerto Montt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 77 out of 129 reviews" "
Rating 8 - Good. 31 out of 129 reviews" "
Rating 6 - Okay. 13 out of 129 reviews" "
Rating 4 - Poor. 4 out of 129 reviews" "
Rating 2 - Terrible. 4 out of 129 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very Good
Stayed 3 nights in Aug 2024

10/10 Excellent

Lynda Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Free parking. Access to the mall. Breakfast was good, but the space collapsed.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good but not very much
The Hotel is good because of the location. The lights went out and we were stuck for hours. They don´t have stairs and the elevator didn´t work
Stayed 2 nights in Jun 2024

6/10 Okay

Alejandro

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A hotel with poor and very noisy heating system in rooms. Location is not bad, however poor maintenance of the building is obvious....
Stayed 4 nights in Jun 2024

4/10 Poor

Mario, Santiago

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Eventhough the property is quite good, I exeprienced a lack of attention regarding a one night cancellation(out of two). It was an unexpected situation I had to return early, expedia did contact the property, which never reply eventhough i did talk to the front desk manager about the situation and the expedia staff contactong them.
Stayed 2 nights in May 2024

10/10 Excellent

Laura

Stayed 1 night in May 2024

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Muy conveniente para ir de compras
Stayed 2 nights in May 2024

6/10 Okay

Alejandro, Bariloche

Liked: Cleanliness, staff & service, amenities
Impresive sea view, convenient above the shopping mall and downtown. Very friendly and helpfull personel Heating was not working in the room, safe was not working, very noisy breakfast place and relatively small
Stayed 2 nights in May 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great staff and nice accomodations
Stayed 2 nights in Feb 2024

10/10 Excellent

Ronson

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect “Novotel” standards in my opinion. Clean, comfortable and good breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Jorge

Stayed 2 nights in Mar 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Check in was very poor as it is at any Accor hotel. I felt the reception team were very unhelpful. The room was a good size and well appointed, spacious and a lovely sea view. The hotel location is excellent. The breakfast was very good and the staff extremely efficient. I would recommend if staying in the area.
Stayed 1 night in Mar 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with ocean view. Attatched to a great new mall.
Stayed 2 nights in Feb 2024

6/10 Okay

jacqueline

Liked: Cleanliness
Pros: Good view of the bay. Cons: Plumbing problems with no maintenance staff available outside of business hours. The entire hotel lost hot water due to a water line break. The toilet stopped working and their only solution was to move to another room. The AC did not work (entire hotel).
Stayed 4 nights in Feb 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine. The room was large, clean, and a nice balcony overlooking the water. Wifi didn’t work half the time and the entry into the hotel was strange (you couldn’t open the door from the outside but had to wait for someone inside to let you in) but those are relatively minor issues
Stayed 4 nights in Feb 2024

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 4 nights in Feb 2024

6/10 Okay

Carol

Liked: Property conditions & facilities
Disliked: Room comfort
2nd Stay in 3 weeks - this time wasn't as good.
We stayed here on our way south 3 weeks prior and it was amazing. This time, it wasn't because the A/C was broken, and it was uncomfortably hot for sleeping. It's a great location - we walked to/from the bus terminal each time. It's waterfront (I watched dolphins right in front of our room.) All the rooms face the water. The breakfast could use an upgrade. This time, the food warmer for the vegetables and eggs, wasn't warm at 7:30am. Personally, as someone with a lot of food allergies, including eggs, dairy, and gluten, I would love to see more separation as the utensils get used from the eggs to the vegetables, the cheese to the meats, etc. Overall, I would stay here again. Hopefully, the A/C would be working in the summer, though :)
Stayed 1 night in Feb 2024

10/10 Excellent

Constanza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, el personal muy amable y excelente lugar para ir en familia.
Stayed 1 night in Feb 2024

6/10 Okay

Marco

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Uriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

2/10 Terrible

mary

Travelled with family
Disliked: Property conditions & facilities
For the past two days, we haven’t had AC, hot water, sink is plugged , no electricity in the bathroom, no wifi today. Very disappointed. Very poor dated hotel.