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Hotel Xelhua

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Xelhua

Room
Front of property
Mountain view
Bar (on property)
Room

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
4 sur 106, San Pedro, San Pedro Cholula, PUE, 72760
  • Plaza de la Concordia
    3 min walk
  • La Terrace
    1 min walk
  • Central de Autobuses Puebla Station
    15 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    16 min drive

Room options

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Single Room

Junior Single Room

Junior Single Room

  • 22 sq m
  • Resort view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

  • 22 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Standard Double Room

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room (Master Sencilla con Jacuzzi )

Individually furnished, laptop workspace, free WiFi, bed sheets

Signature Room (Master Sencilla con Jacuzzi )

  • 22 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

Standard Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room

Basic Room

Basic Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Single Room

Executive Single Room

Executive Single Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Xelhua

Hotel with free parking, a quick walk to Great Pyramid of Cholula
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a rooftop terrace, a coffee shop/cafe, and coffee/tea in a common area.
Guest accommodations at Hotel Xelhua offer coffee/tea makers and complimentary toiletries. These individually furnished accommodations include dining tables. 40-inch flat-screen televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
During your stay at Hotel Xelhua, you're just a quick walk from Great Pyramid of Cholula. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at Malik
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 3-minute walk from Plaza de la Concordia and 4 minutes by foot from Capilla Real
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A rooftop terrace, gift shops/newsstands, and tour/ticket assistance are also featured at Hotel Xelhua. Self parking is free.

Malik - This rooftop bar specializes in international cuisine and serves brunch, dinner, and light fare.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking options include a carport

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Malik

Family friendly

  • Dining table
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Portable fan

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free tea bags/instant coffee

More

  • Guidebooks/recommendations
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from November 22 2024 to November 24 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Xelhua

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Xelhua San Pedro Cholula
Hotel Xelhua Cholula
Hotel Xelhua
Xelhua Cholula
Xelhua San Pedro Cholula
Hotel Xelhua Hotel
Hotel Xelhua San Pedro Cholula
Hotel Xelhua Hotel San Pedro Cholula

Hotel Xelhua Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 122 out of 289 reviews" "
Rating 8 - Good. 80 out of 289 reviews" "
Rating 6 - Okay. 49 out of 289 reviews" "
Rating 4 - Poor. 24 out of 289 reviews" "
Rating 2 - Terrible. 14 out of 289 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alberto Herrera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

6/10 Okay

Armando

Travelled with family
Liked: Staff & service
La bañera estaba sucio y el papel de baño era muy pequeño tampoco tenía aire centrado.
Stayed 1 night in Jun 2024

6/10 Okay

Luis

Travelled with partner
Liked: Staff & service
Bed very uncomfortable
Stayed 1 night in Apr 2024

6/10 Okay

CARLOS

Travelled with family and small children
It was okay but lacked a lot things. Too many to list.
Stayed 2 nights in Mar 2024

4/10 Poor

Eleacin

Stayed 1 night in May 2024

10/10 Excellent

Jose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to the center
Stayed 1 night in Apr 2024

10/10 Excellent

Martha, Richmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, front desk very helpful
Stayed 1 night in Mar 2024

10/10 Excellent

DULCE, SHERMAN OAKS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are very nice and helpful. Great Location
Stayed 4 nights in Feb 2024

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi is almost useless. I asked multiple times, There are plenty of hotspots, but no r of them work. The bed is super hard and lumpy. We had to leave the water running for 10 minutes to get hot water. Almost couldn't take a shower. When we got ready in the morning, after walking around the room for a few minutes, my feet were almost black from walking on the floor. When I wiped them off with a wet towel, it turned the towel black. It was very noisy from a loud bar on the roof and another across the street. This was a horrible experience. We were supposed to be there 2 days, we left after just 1 day and found another hotel. Never again!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Mariela, Franklin Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Margarita, Alvaro Obregón

Liked: Cleanliness, staff & service, property conditions & facilities
Ir is not so bad, but it doesn’t quite match the price. It’s a bit noisy and they didn’t take credit cards, that sort of ruined it. No coffee in the room. Otherwise it’s ok.
Stayed 1 night in Nov 2023

8/10 Good

Katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with a view of the pyramid in Cholula, easy walking to Cholula zocalo and pyramid, restaurants, etc... The room did get a little warm without air conditioning and strong sun during the day.
Stayed 3 nights in Apr 2023

8/10 Good

Oriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alejandro was very helpful. We enjoyed our stay.
Stayed 2 nights in Jan 2023

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vista de mi suite
Un lugar muy bonito , limpio y el servicio. Excelente
Stayed 1 night in Jan 2023

4/10 Poor

Rosa

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room and bathroom was very old, super noisy and the bathroom didn't have an outlet. The room was super cold that we weren't able to sleep. You have to pay for the breakfast and wasn't good at all. The hotel has a good location and the staff was friendly.
Stayed 1 night in Jan 2023

10/10 Excellent

marisol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot pay with a credit card
This hotel is in an excellent location. Staff are very friendly and the hotel is very clean. I was just very disappointed that they don’t take credit cards as a form of payment and as a tourist you only carry around a limited amount of cash.
Stayed 1 night in Dec 2022

10/10 Excellent

Leo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Friendly staff. Great room.
Stayed 1 night in Dec 2022

10/10 Excellent

Violeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location

10/10 Excellent

Mariam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check-in. Clean and cozy room. Really close to turistic attractions.
Stayed 1 night in Nov 2022

10/10 Excellent

Jesus Adrian

Stayed 1 night in Oct 2022

2/10 Terrible

Lee

Disliked: Staff & service, property conditions & facilities, room comfort
AVOID or you’ll regret it!
The front desk staff was rude and unaccommodating. Though we arrived around 3:30 pm, about 30 minutes after check in began, he claimed there was only one room without a window available by the noisy lobby. He also claimed that they only accepted cash, even though neither Hotels.com nor the hotel indicated this. There was a lot of noise in the lobby restaurant and rooftop restaurant/club until 11 pm at night.
Stayed 3 nights in Jul 2022

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the nicest people you could meet. We let them know we had a CAR ahead of time, so they held a parking space for us. Parking is INSIDE the bldg and limited so letting them know in advance is a good idea. This was in late January, chilly, a portable heater was in the room, and that was sufficient. The bath is nicely tiled, fairly large. The bed is comfortable and has a small balcony. I highly recommend this place. Out the front door, take a left. First block, take a right. Up by the park area on the left, you will see an X0 mart, which has drinks that you can put in the frig. Dining: Out the front door, turn left, first block, turn left. Go down until you see HSBC bank. Across the street is a park. Walk down the street alongside the park, one block, and you will see on the corner a GREAT restaurant. We had breakfast and dinner here most days. If you have a car be CAREFUL in town about parking. Most places have parking in lots.
Stayed 7 nights in Jan 2022

6/10 Okay

Luis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The location is awesome in case you like to walk across downtown. Attractions and restaurants are near by. Would help to have air conditioning or a fan inside rooms during warm weather. There's no restaurant and parking is not easy to access. However the personnel is kind and makes the effort to help.
Stayed 1 night in Apr 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Apr 2022