Colonial Puebla hotel in Puebla Historic Center with 2 restaurants
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Other amenities include a rooftop terrace, concierge services, and dry cleaning.
Voco Royalty Puebla Downtown, an IHG Hotel offers 42 air-conditioned accommodations with safes and blackout drapes/curtains. Plasma televisions come with cable channels.
Bathrooms include showers. This Puebla hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at voco Royalty Puebla Downtown, an IHG Hotel. During your stay, you're just a quick walk from Zócalo de Puebla. Enjoy features like free WiFi in public areas and free valet parking, plus 2 restaurants.
Free WiFi
Free valet parking
Enjoy a bite to eat at one of the 2 restaurants
Continental breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym
Steps from Zócalo de Puebla and Puebla Cathedral
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at voco Royalty Puebla Downtown, an IHG Hotel. Free valet parking is available.
This Colonial Puebla hotel is smoke free.
For a fee, guests can enjoy continental breakfast daily from 8:00 AM to noon.
Royalty - Onsite family restaurant. Guests can enjoy drinks at the bar.
Hook - Onsite family restaurant. Guests can enjoy drinks at the bar. Open daily.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free valet parking on site
Height restrictions apply for on-site parking
Free off-site parking within 0.6 mi
Food and drink
Continental breakfast available for a fee daily 8:00 AM–noon: MXN 250-400 for adults and MXN 250-400 for children
2 restaurants
1 bar
Restaurants on site
Royalty
Hook
Things to do
Fitness centre
Family friendly
Laundry facilities
Soundproofed rooms
Conveniences
Lift
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Outdoors
Rooftop terrace
Accessibility
Lift
More
Romance packages available
Smoke-free property
Room amenities
Bedroom
Air conditioning
Bed sheets
Blackout drapes/curtains
Bathroom
Shampoo
Shower
Soap
Toilet paper
Towels
Entertainment
TV channels
Plasma TV
Food and drink
Free tea bags/instant coffee
More
Safe
Soundproofing
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Access methods
Staffed front desk
Pets
Pets and service animals are not allowed at voco Royalty Puebla Downtown, an IHG Hotel
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: approximately MXN 250 to 400 for adults, and MXN 250 to 400 for children
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
We should mention
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.
Property is also known as
Hotel Royalty
Hotel Royalty Puebla
Royalty Puebla
Hotel Royalty
Royalty Hotel Boutique
voco Royalty Puebla Downtown
voco Royalty Puebla Downtown, an IHG Hotel Hotel
voco Royalty Puebla Downtown, an IHG Hotel Puebla
voco Royalty Puebla Downtown, an IHG Hotel Hotel Puebla
voco Royalty Puebla Downtown, an IHG Hotel Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 143 out of 186 reviews" "
10 - Excellent
143
Rating 8 - Good. 21 out of 186 reviews" "
8 - Good
21
Rating 6 - Okay. 11 out of 186 reviews" "
6 - Okay
11
Rating 4 - Poor. 4 out of 186 reviews" "
4 - Poor
4
Rating 2 - Terrible. 7 out of 186 reviews" "
2 - Terrible
7
9.6/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
6/10 Okay
Maria
8 Sept 2024
Disliked: Cleanliness
There is some personal very helpful but there is some of the them very unprofessional. The rooms are super small.
Very nice large room with comfortable bed, refrigerator and very clean. Great location too
Had to ask for all my VIP benefits after I was told I didn't have any at check in
Gabriele
Stayed 3 nights in Mar 2024
2/10 Terrible
Evita
Travelled with family, Travelled with family and small children
Didn’t get both bottles promised. I got charged for a smaller room. Slept poorly ac kept turning on. Door didn’t shut and made an annoying noise. Under impressed.
The property is top notch when it comes to location, cleanliness and staff.
I would recommend this property to anyone who is traveling to Puebla.
I will most certainly stay here again in the near future
This is a wonderful hotel. One of the best we’ve ever stayed in. The only reason some people might not like it is the noise because it’s right on the square. But we love that aspect of it.
We also love the town of Puebla. We will definitely return to this beautiful city and this wonderful hotel.
I had two rooms for my family at this location . Both are small and there were no windows. Very few rooms have a view of Zocalo. One of our rooms had an extreme buzzing noise from the AC unit . Everything about this hotel was uncomfortable
Pros: Great location in the town square. Service was excellent. Roof-top restaurant has a beautiful view. indoor and outdoor dining. Ground floor restaurant (inside and outside) was very good with excellent service. Room was very clean and comfortable. Mattress very good. (Small rooms are updated and better than appear in photos.) Has room air-conditioner.
Cons: Even with a room at the back of the hotel, the musicians on the ground floor could be heard at night. (They ended by 9:30-10:00.) Not a big deal, but the lobby is being renovated so nowhere to hang out - although the staff is accommodating with seats if you need them.
This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.
I love the hotel, it is always convenient. The studio we rented was not very comfortable, no natural light, next to a cleaning room where the was always noise, people slammed their doors and we could hear it at all times.
Huge hotel room, awesome location! Luis the bellman was very cool during both stays. Other than that the people especially in the evenings seemed disinterested in making us feel welcome. Even though the makeshift front desk was right by the front door, some people wouldn’t even raise their heads as we walked in. It’s a very pretty hotel and the room was huge. Bathroom was nice with a huge shower , unfortunately with little water pressure. One evening when everything had closed already we bright tacos back to eat, and they looked at us weird when we asked to eat at a table in the already closed restaurant. Ivan was kind enough to take over the situation and even bring us silverware and napkins. Finally upon checkout, they inspected the room which we keep clean on our own, and found a washcloth that we told them had make up on it, and they charged us 100 pesos(6 dollars) Seems a little ridiculous to me and left a bad taste in my mouth! The receptionist was even rude about it. We enjoyed our stay but expect more warmth out of a nice hotel like this. Highly recommend a visit to puebla.
The Room to small for a hotel = Montelongo room.
The Bed smelling Bad the blanquet tthe pillows I complain.
The next day change blanquets
The little safety box do not open the tecnitian remplace bateries.
Workers hammering, drilling from 7 AM to 7PM
The location. The Zócalo everyday has live music from 6PM to almos midnight- - to noisy
THE HOTEL CHARGE ME $ 500.00 pesos for BLANQUETS.
We never ever return to this MOTEL.
The hotel is amazing. Super clean, great staff. Juan, was very helpful the entire stay. Location is amazing, close to all great museums, galleries, shopping and restaurant.