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Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Plus

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Master Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at El Sueño Hotel & Spa. During your stay, you're just a quick walk from Zócalo de Puebla. Features include free WiFi in public areas and free valet parking, plus 2 restaurants.

  • Free WiFi and wired Internet
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at La Tentacion
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body wraps, facials or detox wraps at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Zócalo de Puebla and Puebla Cathedral
  • Airport drop-off shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)

Property Features

El Sueño Hotel & Spa offers its guests a full-service spa and an indoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A rooftop terrace, spa services, and a library are also featured at the business-friendly El Sueño Hotel & Spa. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Free self parking and valet parking are available. This 4-star Puebla hotel is smoke free.

  • 1 building
  • 20 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Built in 2002
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Train station: Puebla–Cholula Tourist Train Terminal (2.7 km / 1.7 mi)
  • Property shuttles: Airport drop-off
  • Parking: Free valet parking and self parking

Room Amenities

El Sueño Hotel & Spa offers 20 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Exterior corridor access
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 11:30 AM.

La Tentacion – This restaurant specialises in international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar.

Salon Frenesi – This restaurant specialises in international cuisine and serves breakfast, brunch and lunch. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

Spa Services

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

El Sueño Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: MXN 350 per pet, per night
  • Maximum 1 (weight limit: 33 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

  • Contactless check-out is not available
  • Noise-free rooms not guaranteed
  • Pets allowed in specific rooms only
  • Debit cards not accepted
  • Staffed front desk
  • Contactless check-in is not available
  • No cots (infant beds) available
  • No lifts
  • Cash or credit card deposit required
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 350 per person
  • Airport shuttle fee: MXN 480 per vehicle
  • Pet fee: MXN 350 per pet, per night
  • Early check-in fee: MXN 700 (subject to availability)
  • Late check-out fee: MXN 700 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Sueno Hotel
  • El Sueño Hotel
  • El Sueño Hotel Puebla
  • El Sueño Puebla
  • El Sueño Hotel & Spa Hotel
  • El Sueño Hotel & Spa Puebla
  • El Sueño Hotel & Spa Hotel Puebla

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.