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Collection O Hotel Del Portal, Puebla

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Collection O Hotel Del Portal, Puebla

Standard With View
Lobby sitting area
Balcony
In-room safe, desk, soundproofing, iron/ironing board
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Parking available
  • Laundry
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Zócalo de Puebla
    1 min walk
  • KFC
    1 min walk
  • Central de Autobuses Puebla Station
    7 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    40 min drive

Room options

View all photos for Superior With View

In-room safe, desk, soundproofing, iron/ironing board

Superior With View

  • 10 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior

In-room safe, desk, soundproofing, iron/ironing board

Superior

  • 10 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Two Beds

Standard Two Beds

Standard Two Beds

  • 10 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Three beds

In-room safe, desk, soundproofing, iron/ironing board

Standard Three beds

  • 10 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard With View

In-room safe, desk, soundproofing, iron/ironing board

Standard With View

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Two Single Beds

In-room safe, desk, soundproofing, iron/ironing board

Standard Two Single Beds

  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple

In-room safe, desk, soundproofing, iron/ironing board

Standard Triple

  • 10 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

In-room safe, desk, soundproofing, iron/ironing board

Family Room

  • 12 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard

In-room safe, desk, soundproofing, iron/ironing board

Standard

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Two Beds With View

In-room safe, desk, soundproofing, iron/ironing board

Standard Two Beds With View

  • 10 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Two Single Beds With View

In-room safe, desk, soundproofing, iron/ironing board

Standard Two Single Beds With View

  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

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About this property

Collection O Hotel Del Portal, Puebla

Colonial Puebla hotel in Puebla Historic Center with a 24-hour front desk
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Collection O Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and complimentary toiletries. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

During your stay at Collection O Hotel Del Portal, Puebla, you're just a quick walk from Zócalo de Puebla. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy a bite to eat at LA NOGADA, a family restaurant that serves Mexican cuisine
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Zócalo de Puebla and Puebla Cathedral
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Collection O Hotel Del Portal, Puebla.

This Colonial Puebla hotel is smoke free.

LA NOGADA - This family restaurant specializes in Mexican cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Off-site parking within 656 ft (MXN 120 per night)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment room(s)

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Fan

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Collection O Hotel Del Portal, Puebla

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 120 per night (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival.

We should mention

  • There is limited hot water on site.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel del Portal
Hotel del Portal Puebla
Collection O Portal, Puebla
Collection O Hotel Del Portal
Collection O Hotel Del Portal Puebla
Collection O Hotel Del Portal, Puebla Hotel
Collection O Hotel Del Portal, Puebla Puebla
Collection O Hotel Del Portal, Puebla Hotel Puebla

Collection O Hotel Del Portal, Puebla Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 259 out of 701 reviews" "
Rating 8 - Good. 230 out of 701 reviews" "
Rating 6 - Okay. 107 out of 701 reviews" "
Rating 4 - Poor. 58 out of 701 reviews" "
Rating 2 - Terrible. 47 out of 701 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colonial place
Stayed 4 nights in Sep 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Conbinien location
Stayed 1 night in Sep 2024

8/10 Good

Madelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near everything
Stayed 2 nights in Aug 2024

8/10 Good

ABAD

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
La falta de aire acondicionado causa un poco de incomodidad.
Stayed 1 night in Aug 2024

2/10 Terrible

Jose Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
We didn't guet what we pay special the breakfast and the the people in the desk very very rud we want aur mone ba
Stayed 4 nights in Jul 2024

2/10 Terrible

Ismael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place dirty, grease smells from the restaurant going in to you roomWhere do you connect your phone or some device to the light? It's not safe. It has holes. The hand sink doesn't work. The bathroom doesn't run in water. The previous guests left clothes with a bad smell and they didn't take them out the day we arrived. There's no air conditioning and it has a 15 cm fan for a room they gave me the room they wanted, not the one they had to give me, 5x3 meters for a family of 4 where you can't move, only the suitcases filled the space to move
Stayed 5 nights in Jul 2024

10/10 Excellent

Diana, Midland

Stayed 1 night in Jul 2024

8/10 Good

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jul 2024

4/10 Poor

Daniel, Hillsborough

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel should be two stars. The rooms are not good.
Stayed 3 nights in Jun 2024

4/10 Poor

Gerry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There is a reason for very few photos on their website and on Expedia's website. All the rooms are tiny with the most tiny room being the bathroom. I paid for an upgrade or "superior" room which had no upgrades that I could see. There is very little special about the area surrounding Zocalo Puebla. Area restaurants are overpriced because they believe tourists are ignorant and will pay it.
Stayed 2 nights in Jun 2024

10/10 Excellent

Cesar, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Stayed 2 nights in May 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 3 nights in May 2024

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, would stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, room comfort
Hotel in the busy centre of a Puebla
Fabulous location . Room was ok not much natural night so bit gloomy . Excellent value though and the lobby was nice and busy creating a good atmosphere .
Stayed 2 nights in Mar 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Isaias

Business traveller, Travelled with partner
The property location is simply awesome! Right on the heart of the city. I definitely, will take this hotel as my primary place to stay in my next trip.
Stayed 1 night in Jan 2024

8/10 Good

Olivia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación
El hotel está en una buena ubicación y tiene una excelente vista al zócalo y la catedral.
Stayed 1 night in Jan 2024

2/10 Terrible

Maria.

Stayed 2 nights in Oct 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building! You have a lot of restaurants and attractions around you. This is my second time staying here and I love it.
Stayed 2 nights in Aug 2023

4/10 Poor

Nancy

Stayed 1 night in Aug 2023

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and good service.
Stayed 2 nights in Jul 2023

10/10 Excellent

Linda

Travelled with family
Liked: Amenities
Live music and personal is very attentive
Stayed 1 night in Aug 2023

6/10 Okay

Fabio

Travelled with family
Very nice hotel. But there no much conditions like no air conditioner , no iron , no usb ports, no coffee maker, the hotel employees ask for tip for everything.
Stayed 2 nights in Jun 2023

8/10 Good

Melchor

Liked: Cleanliness, staff & service
No hubo lavandería en el hotel como promocionado
Stayed 4 nights in Jun 2023