2/10 Terrible
Michael
Travelled with family
7 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very uncomfortable. We wanted a comfortable stay for the end of our trip so we booked Marriott but what a disappointment this place was! It was as if someone bought an old run down hotel from another chain and put a Marriott sign out front without permission. I’ve never visited a Marriott hotel that wasn’t wonderful, I was shocked!
For starters, super small entrance. Like entering a cave. Tight door ways, low ceilings, thin halls, dim lighting. I checked ahead if pool & spa were open. Spa wasn’t filled up & was actually cold, ceiling in pool room was peeling, cracked and in need of repair. It looked like the room was being renovated but it wasn’t. The pool towels were empty. Thin walls, doors and windows. We heard people walking above us, noise from outside and in the halls. Old and small elevator, dirty and beat up. Our room door had to be pushed open with our body weight because it stuck so badly. Shower head and bathroom vent coming off of the wall. Mildew growing in bathroom corners and bedroom window sills. Gross! Our sink drained very slowly every time we used it. Our bathroom had only 2 large towels but our room had 4 people staying. The breakfast has a good variety however, the breakfast sandwiches had dried out bread, the omelets had dried crusty edges like they were reheated. The sausages were actually cold right out of the tray and the waffle machine kept clogging at the nozzle. The juice dispenser was out of syrup so only watery apple juice came out.