Concierge services, dry cleaning, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite.
Hotel Casa Real offers 29 air-conditioned accommodations with complimentary toiletries. This Poza Rica hotel provides complimentary wireless Internet access.
Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.
During your stay at Hotel Casa Real, you'll be within walking distance of 18 de Marzo Square. Free WiFi in public areas, free self parking, and dry cleaning service are available.
Free WiFi
Free self parking
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Within a 15-minute walk of 18 de Marzo Square and Hospital Regional Pemex
Dogs welcome for a fee (restrictions apply)
As a guest of Hotel Casa Real, you'll find tour/ticket assistance, concierge services, and laundry facilities. WiFi is free in public spaces. Self parking is free.
This Poza Rica hotel is smoke free.
Languages
Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Family friendly
Laundry facilities
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Accessibility
This property does not have any lifts
More
Smoke-free property
Room amenities
Bedroom
Air conditioning
Bed sheets
Bathroom
Free toiletries
Private bathroom
Shower
Towels
More
Free local calls
Iron/ironing board (on request)
Phone
Policies
Check-in
Check-in start time: 1:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets: MXN 100 per pet, per day, plus a deposit of MXN 500 per stay
Only dogs are allowed
Maximum 1 pets
Pets cannot be left unattended
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet deposit: MXN 500 per stay
Pet fee: MXN 100 per pet, per day
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
We should mention
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Property is also known as
Hotel Casa Real Poza Rica
Casa Real Poza Rica
Hotel Casa Real Hotel
Hotel Casa Real Poza Rica
Hotel Casa Real Hotel Poza Rica
Hotel Casa Real Reviews
Reviews
5.8
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 2 out of 19 reviews" "
10 - Excellent
2
Rating 8 - Good. 5 out of 19 reviews" "
8 - Good
5
Rating 6 - Okay. 4 out of 19 reviews" "
6 - Okay
4
Rating 4 - Poor. 4 out of 19 reviews" "
4 - Poor
4
Rating 2 - Terrible. 4 out of 19 reviews" "
2 - Terrible
4
5.8/10
Cleanliness
6.4/10
Staff & service
5.0/10
Amenities
6.0/10
Property conditions & facilities
5.0/10
Eco-friendliness
Reviews
6/10 Okay
Verified traveller
25 Jul 2017
Fine place for one night sleep
It was okay. The neighborhood was not the best... by far. You cannot walk outside once light has thinned down but, we used it only to sleep. We had to stop over in the town so, it was fine. Inside, the rooms and dinning rooms were very good though.
1. No mencionan que están ubicados en medio de una calle del mercado
2. La sabanas de ambas camas en una habitación doble estaban sucias, y tenían unos animalitos chiquitos
3. Te cobran una depósito extra por UNA 3ra TOALLA a pesar que hayas pagado hospedaje para 3 personas
4. No hicieron bien el check inn y estuvieron tocando la puerta de mi habitación muy insistente mente después de que me fui a descansar, y todo para una firma que se les olvidó pedirme, ademas en una ocasión una mujer del personal me abrió la puerta sin tocar
5. En la noche cierran el portón del estacionamiento, y para que te abran tienes que llamarles al cel y en mi caso tardaron hasta 30 minutos en abrirme
6. El internet es un problema no hay señal en las habitaciones, mi cel solo tenía señal en recepción
7. Me dieron el control de la TV sin pilas (otra vuelta a la recepcion) y la pantalla solo tiene canales locales
8. En el baño solo hay papel y jaboncito rosavenus
9. Los climas son de ventana y hacen un ruido espantoso
10. Me quedé dos noches y tres días y munca hicieron “servicio ” en la habitación.
11. “OJO” Se eleva el precio al doble en los días de cumbre Tajin
12. Para todo esto? Les recomiendo que es mucho mejor acampar:
Sufres de la misma incomodidad pero sin pagar tanto.
JAMAS ME ABRIERON LA PUERTA DEL HOTEL, LES MARQUE POR TELÉFONO, TOQUE EL TIMBRE, NEFASTO HOTEL!!!
QUE ATIENDAN SU NEGOCIO, SINO MEJOR QUE LO DEJEN...
EXPEDIA: CONSIDERO QUE NO LO RECOMIENDES...
Esta cerca del mercado y a tres cuadras del centro
Normal sin contratiempos, cerca del mercado para poder desayunar, comer o cenar si es que no quieren consumir en el hotel a tres cuadras del centro, cerca de la avenida para ir a la playa.
La habitación estuvo muy bien, todo bien en la recepción.
Clara
6/10 Okay
Verified traveller
3 Oct 2017
Servicio básico y cómodo a unas cuadras del centro de la ciudad y el principal punto de convergencia de transporte público.
Ideal para personas que viajan por motivos de trabajo.