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Tru by Hilton Portland Airport Area

2.5 star property

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Photo gallery for Tru by Hilton Portland Airport Area

Reception
Exterior
In-room safe, soundproofing, free WiFi, bed sheets
Business centre
Billiards

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Laundry

Explore the area

Map
369 Maine Mall Road, South Portland, ME, 04106
  • Maine Mall
    ‪1 min walk‬
  • Maine Medical Center
    ‪7 min drive‬
  • Thompson's Point
    ‪7 min drive‬
  • Portland, ME (PWM-Portland Intl. Jetport)
    ‪5 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-in Shower)

Room, 2 Queen Beds, Accessible (Roll-in Shower)

Room, 2 Queen Beds, Accessible (Roll-in Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

In-room safe, soundproofing, free WiFi, bed sheets

Room, 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

In-room safe, soundproofing, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

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DoubleTree by Hilton Hotel Portland

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  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, (1259)
The price is €94
for 1 room
includes taxes & fees
16 Apr - 17 Apr
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About this property

Tru by Hilton Portland Airport Area

Hotel with free breakfast, steps from Maine Mall
This hotel features a fitness center, a snack bar/deli, and coffee/tea in a common area. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Tru by Hilton Portland Airport Area offers 98 accommodations with safes and hair dryers. LED televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Tru by Hilton Portland Airport Area gets high marks from our customers. During your stay, you're just a quick walk from Maine Mall. You'll find features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle. This property offers pet-friendly amenities like food and water bowls.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Maine Mall and 7 minutes by car from Thompson's Point
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. There's an onsite business center. A roundtrip airport shuttle is free (available 24 hours). A fitness center, tour/ticket assistance, and coffee/tea in a common area are also featured at Tru by Hilton Portland Airport Area. Free self parking is available. You'll have access to the indoor pool at a partner property.

Smoking is allowed in designated areas at this South Portland hotel.

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free uncovered self parking on site

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Portland Airport Area Hotel
Tru Hilton Portland Airport Area
Tru By Hilton Portland Airport Area South Portland
Tru Hilton Portland Area
Tru By Hilton Portland Area
Tru by Hilton Portland Airport Area Hotel
Tru by Hilton Portland Airport Area South Portland
Tru by Hilton Portland Airport Area Hotel South Portland

Tru by Hilton Portland Airport Area Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 965 out of 1499 reviews
Rating 8 - Good. 332 out of 1499 reviews
Rating 6 - Okay. 131 out of 1499 reviews
Rating 4 - Poor. 37 out of 1499 reviews
Rating 2 - Terrible. 34 out of 1499 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

James, Poway

Stayed 1 night in Dec 2024

8/10 Good

Mobeen, Karachi

Stayed 1 night in Dec 2024

8/10 Good

Aron

Liked: Staff & service, property conditions & facilities
Conveniently located
Stayed 1 night in Dec 2024

6/10 Okay

Randi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really liked the hotel however when we went to shower we discovered that there were no bath towels. It turned out that the only towels in the room were a hand towel and wash cloth that we used the night before. We were catching a 5:00am flight so there was no way to get towels at 3 am when we needed them. Too bad because we were pretty impressed by the hotel otherwise.
Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Dec 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Bruce

Liked: Cleanliness, property conditions & facilities
There was no clock/radio or coffee maker. No one cleaned my room or made the bed. People were running around and jumping on the floor past midnight which made sleep difficult. I know the last item was not totally under the hotels control.and just when I was ready to call the noise diminished.
Stayed 2 nights in Dec 2024

8/10 Good

Baris, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Was excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Flynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly
went to fast
Stayed 1 night in Dec 2024

2/10 Terrible

Eileen

Travelled with partner
Disliked: Staff & service
At 9:30 pm on Christmas Eve, my husband and I were declined access to the room for which we paid in full, weeks in advance. Why? I booked it in my name, but don’t drive so our provision of an ID and credit card at the desk was his, not mine. But because I could not provide a photo ID, “I could be anybody” she said. I did have my receipt of paid in full; I provided my full name for her to look us up and the receipt. I wonder if anyone else came in after me and used my name to claim the room, but had a driver license? Of course not, but that’s the logic she used. She refused to work with us in any way. We left, with nowhere to stay on Christmas Eve. We had to circle back to family we were visiting, late at night. We are older. I later learned there is contactless option, so we could have avoided her? She gave us no help to do that. I’m appalled by the lack of hospitality skill set. They basically took my money, and provided me with nothing. We call that thievery.

10/10 Excellent

jesslynro

Stayed 1 night in Dec 2024

2/10 Terrible

Eileen

Did not check in. Left property.
Stayed 1 night in Dec 2024

10/10 Excellent

DARLENE

Stayed 1 night in Dec 2024

8/10 Good

Nichole

Stayed 1 night in Dec 2024

10/10 Excellent

John

Stayed 1 night in Dec 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to shopping
This hotel is directly across from Maine Mall and lots of other shopping. Easy off the highway and not too far from downtown Portland so it’s an affordable option!
Stayed 2 nights in Sep 2024

10/10 Excellent

KAYANN, Spencer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and shopping. Nice that checkout is noon.

6/10 Okay

Blake

Stayed 1 night in Dec 2024

10/10 Excellent

Emmanuel

Stayed 1 night in Dec 2024

10/10 Excellent

Diana Kay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tru is my go-to when I stay in SoPo. The shampoo and conditioner are my faves, as is the shower temp/pressure. The bed is comfortable and the style is eye catching.
Stayed 1 night in Dec 2024

10/10 Excellent

Daron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a quick stop before i had to board a flight. I just basically went there to sleep but i like it.
Stayed 1 night in Dec 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

keith, hagaman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly convenient location, helpful staff.
Stayed 1 night in Dec 2024