4/10 Poor
Suzanne R.
3 Nov 2021
Disliked: Cleanliness
Severe damp issues in the bedroom
I am still waiting on feedback following our stay last week. We are a family of 6 adults and 3 children so a 5 bed property was necessary. Unfortunately one of the bedrooms had a significant damp problem, the smell was so strong that we couldn’t use the room so we had to share beds. This was a known issue to the property owners and agents because we had a visit from the loss adjuster during our stay to assess the problem.
I am waiting for a satisfactory reply to this issue where the room should not have been advertised as being in use. I have sent photos to the agent of the walls in the room which were covered in mold and paint all blown.
I have no other complaints. The instructions were clear prior to check in, check in/out process was perfect, ideal location, beautiful views and everything you would need in a holiday home. Great facilities provided at the house.
However, the property is not being advertised correctly in its current state. We should have been notified the bedroom is not in use and measures could have been put in place prior to our stay.
I look forward to receiving a response.
Thank you
Suzanne R.
Stayed 7 nights in Oct 2021