Sheraton Grand Mirage Resort, Port Douglas

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Dates

December 2024

January 2025

Room, 1 King Bed, Non Smoking, Lagoon View | View from room

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Housekeeping

24/7 front desk

Explore the area

Port Douglas Road, Port Douglas, QLD, 4877

Crystalbrook Superyacht Marina
6 min drive
Four Mile Beach
7 min drive
Four Mile Beach Park
9 min drive
Port Douglas, QLD (PTI-Port Douglas Heliport)
18 min walk

Room options

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio, 1 King Bed, Ground Floor

52 sq m
Lagoon view
Sleeps 3
1 King Bed

Presidential Suite, 1 Bedroom, Lagoon View

152 sq m
Lagoon view
Sleeps 3
1 King Bed

Villa, 2 Bedrooms

181 sq m
Sleeps 4
1 King Bed

Villa, 3 Bedrooms, Garden View

210 sq m
Sleeps 6
3 Double Beds

Villa, 4 Bedrooms, Garden View

224 sq m
Sleeps 8
4 Double Beds

Deluxe Room, 1 King Bed, Ground Floor

42 sq m
Lagoon view
Sleeps 3
1 King Bed

Room, 1 King Bed, Non Smoking, Lagoon View

42 sq m
Lagoon view
Sleeps 3
1 King Bed

Room, 2 Double Beds, Non Smoking, Lagoon View

42 sq m
Lagoon view
Sleeps 4
2 Double Beds

Studio, 1 King Bed, Garden View

52 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Non Smoking, Garden View

42 sq m
Sleeps 3
1 King Bed

Room, 2 Double Beds, Non Smoking, Garden View

42 sq m
Sleeps 4
2 Double Beds

Studio, 1 King Bed, Lagoon View

52 sq m
Lagoon view
Sleeps 3
1 King Bed

Studio, 2 Double Beds, Lagoon View

52 sq m
Lagoon view
Sleeps 4
2 Double Beds

Room, 1 King Bed, Pool Access (Direct access to small lagoon pool)

42 sq m
Lagoon view
Sleeps 3
1 King Bed

Room, 2 Double Beds, Pool Access

42 sq m
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

42 sq m
Lagoon view
Sleeps 4
2 Double Beds

Similar properties

Pool

Parking included

Free WiFi

Restaurant

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Beach hotel with a full-service spa and a golf course

Spend the day relaxing at the nearby beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of Sheraton Grand Mirage Resort, Port Douglas's 5 restaurants. Housekeeping is available on request.

Sheraton Grand Mirage Resort, Port Douglas offers 295 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 12 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Our customers tell us they can't get enough of the pool at Sheraton Grand Mirage Resort, Port Douglas. During your stay, you'll be close to Four Mile Beach. Features include free WiFi in public areas and free self parking, plus 12 outdoor pools.

Free WiFi
Free self parking
Enjoy international cuisine with pool views at Feast Restaurant & Bar, one of the property's 5 restaurants and 2 bars/lounges
Buffet breakfast served daily for a fee
Valet parking available for a fee
Take a swim in the 12 outdoor pools
Indulge with massages at the spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a golf course, 2 outdoor tennis courts, and a gym
Guests have great things to say about the helpful staff and the pool
Just a 5-minute drive from Wildlife Habitat and a few minutes from Flagstaff Hill
Airport and bus station shuttle service available for a fee

As a guest of Sheraton Grand Mirage Resort, Port Douglas, you'll find a full-service spa, a golf course, and 12 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center, 7 meeting rooms, and coworking spaces. Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Sheraton Grand Mirage Resort, Port Douglas. You'll have access to the outdoor pool at a partner property. An airport shuttle at scheduled times and a bus station shuttle are available for a fee. Self parking is free.

This Port Douglas hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Feast Restaurant & Bar - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Palms Lobby Cafe - This café serves brunch, lunch, and light fare. Open daily.

Daintree Bar & Lounge - Overlooking the pool, this bar serves light fare only. Open daily.

Lagoon House - This poolside restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Harrisons Restaurant - This poolside fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Valet parking on site (AUD 20.00 per day)
Motorhome/coach/lorry parking on site
Wheelchair-accessible parking available
Return airport shuttle (surcharge) from 5:30 AM to midnight
Airport shuttle at scheduled times
Bus station shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 48.00 for adults and AUD 24.00 for children
5 restaurants and 1 coffee shop/cafe
2 bars/lounges and 1 swim-up bar
24-hour room service

Restaurants on site

Feast Restaurant & Bar
Palms Lobby Cafe
Daintree Bar & Lounge
Lagoon House
Harrisons Restaurant

Things to do

12 outdoor pools
2 outdoor tennis courts
Access to nearby outdoor pool
Art gallery
Bike rentals
Billiards/pool table
Fitness centre
Full-service spa
Golf course
Golf driving range
Shopping
Tennis

Family friendly

12 outdoor pools
Access to nearby outdoor pool
Cots/infant beds (surcharge)
Corner/local shop
Laundry facilities
Fridge
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Corner/local shop
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Golf cart
Golf clubhouse
Golf clubs
Golf lessons
Golf pro shop
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

24-hour business centre
Computer station
Conference centre (12917 square feet of space)
Coworking spaces
Meeting rooms - 7

Outdoors

Garden
Picnic area
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Terrace
Vegetable garden

Spa

Massages
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Lift
Grab bar in shower
Grab bar near toilet
Height-adjustable showerhead
In-room accessibility
Lever door handles
Low-height plug sockets in bathroom
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

At least 80% of lighting from LEDs
Biodegradable coffee stirrers
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
Rooftop garden
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Ceiling fan
Cots/infant beds (surcharge)
Down duvet
Egyptian cotton sheets
Pillow-top mattress
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels
Toothbrush and toothpaste

Entertainment

55-inch flat-screen TV
TV channels
iPod dock
Premium channels

Food and drink

Coffee/tea maker
Electric kettle
Minibar
Fridge

Access via exterior corridors
Connecting rooms available
Desk
Electrical adapters/chargers
Energy-saving switches
Guidebooks/recommendations
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Mobile key entry
Phone
Recycling
Restaurant dining guide
Safe
Separate sitting area
Slippers
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The property charges 1.95 percent for credit card payments

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for AUD 85.0 per night.

Cribs (infant beds) are available for AUD 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
Airport shuttle fee: AUD 56.00 per person (one-way)
Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
Valet parking fee: AUD 20.00 per day
Crib (infant bed) fee: AUD 25.0 per night
Rollaway bed fee: AUD 85.0 per night
Credit card charges are subject to a surcharge of 1.95 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sheraton Grand Mirage Resort, Port Douglas offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mirage Port Douglas

Mirage Sheraton Port Douglas

Port Douglas Mirage Sheraton

Port Douglas Sheraton

Port Douglas Sheraton Mirage

Sheraton Mirage

Sheraton Mirage Hotel Port Douglas

Sheraton Mirage Port Douglas

Sheraton Port Douglas

Sheraton Port Douglas Mirage

Sheraton Mirage Port Douglas Hotel Port Douglas

Sheraton Grand Mirage Port Douglas

Sheraton Mirage Resort

Sheraton Grand Mirage Resort Port Douglas

Sheraton Grand Mirage Resort

Sheraton Grand Mirage

Sheraton Mirage Port Douglas Resort

Sheraton Grand Mirage Resort Port Douglas

Sheraton Grand Mirage Resort, Port Douglas Hotel

Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Sheraton Grand Mirage Resort, Port Douglas Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Isabelle

Travelled with family and small children

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort pool and service. Breakfast was amazing and there is direct access to four mile beach. Rooms were really well appointed but it was a little hard to get around with a pram.

Stayed 3 nights in Aug 2024

10/10 Excellent

Peter

Travelled with partner

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A great place to stay in Port Douglas. Lots of pools - you can escape to any part of the hotel with some quiet spots to enjoy a swim and hear the sound of waves from the sea. Very easy walk along the beach to the main street.

Stayed 6 nights in Aug 2024

6/10 Okay

Simon

Travelled with family

13 Aug 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Average. Wouldn’t rush back

Average for the type of Hotel.

Stayed 4 nights in Aug 2024

10/10 Excellent

Jim

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

10/10 Excellent

Nowlata

Travelled with partner

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were great and room very spacious and clean.

Stayed 2 nights in Aug 2024

8/10 Good

Warren

Travelled with partner

27 Jul 2024

Liked: Cleanliness, property conditions & facilities

Our allocated poolside room was as hoped for. We entered the pool from our private balcony steps but found the pool surface quite slimy and slippery in many places. We visited the in-house restaurant‘Harrison’s’ without a pre booked reservation. The check in staff member would not advise whether a table was available or not and referred to another staff member who bluntly stated no tables were available on the Terrace, so we would have to accept an inside table. Yikes, what a lot of nonsense, there was only one other inside table occupied by diners during our meal. Clearly there were plenty of available tables. The morning of our departure we checked in to the buffet breakfast and as we were allocated a table the pleasant lady ask if she could get us a coffee. Yes said Husband and requested a flat white. No coffee for me I said, I would like a black tea. “Amazing” she replied and went off to arrange our requested hot beverages. Husband’s coffee arrived and I was presented with a cappuccino- I told Urjan that I had requested a pot of tea. He apologised and left. After a significant lapse of time, I visited the hot beverage counter where Urjan stated that tea was self serve and promptly escorted me to the urn and tea bags. A little perplexed but nonetheless accepting of the situation I made my humble cup of tea myself. Returning to our table it irritated me to observe Urjan deliver two pots of tea to people sitting at a nearby table. What is up with getting a cup of tea here.

Stayed 1 night in Jul 2024

10/10 Excellent

Hronis

25 Jul 2024

Liked: Cleanliness, property conditions & facilities

Stayed 6 nights in Jul 2024

10/10 Excellent

Lisa Maree

25 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2024

8/10 Good

Nikolaos

Travelled with partner

22 Jul 2024

Liked: Cleanliness, staff & service

Great pools

Stayed 7 nights in Jul 2024

10/10 Excellent

Andrew

Travelled with family

17 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Ritesh

Travelled with family and small children

15 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We travelled with two kids. Kids loved the pool and the general vibe around the pool. Buffett Breakfast is a big plus. The room were very clean and the staff extremely helpful. Property has access to to 4 miles beach which is great too

Stayed 4 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family

13 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth it, in need of an update and mouldy room

Hotel is very run down and in need of an update especially if they want to continue to charge $1000 per night for a room. Our room had no working exhaust fan and smelt mouldy. We paid for a lagoon room and got a very small pool full of leaves outside our room not at the main pool. I’d choose to stay at the Pullman where the rooms are much nicer and same facilities

Stayed 5 nights in Jul 2024

6/10 Okay

emma

Travelled with family

6 Jul 2024

Liked: Amenities

We enjoyed our our stay but this hotel should not be classed as a 5 star. Our room was very outdated, mould was present in the bathroom and on the sprinkler on the roof and the bathroom needed a good clean. Carpet was old and window didn’t function properly. Some of the pools were very dirty and were very old and tired looking. There was one nice pool though so we used that. Some areas of the resort look like they haven’t been renovated in a very long time and not maintained however there are some nice common areas and the restaurant where you have breakfast is clean and modern . Buffet breakfast was a highlight and the staff were really nice throughout the resort

Stayed 2 nights in Jul 2024

6/10 Okay

Penelope

Travelled with family

5 Jul 2024

Disliked: Staff & service, amenities, property conditions & facilities

The gym was very basic for a 5 star resort and very far away and people in gym reception golf shop not friendly. Also not enough staff to drive you to the gym and not helpful re options for transport don't want to help you. Would not stay there again.

Stayed 5 nights in Jun 2024

10/10 Excellent

Michael James

Travelled with family

2 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

As someone with Coeliac disease it is always a concern whether I will be able to join in with meals or not safely. I found that the dining staff were very aware of which meals would be safe for me and that I actually had a decent choice. Also, the separate setup for GF products at the breakfast buffet was a great bonus.

Stayed 6 nights in Jun 2024

10/10 Excellent

Craig

Travelled with family

30 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pools and Pools

A great place for a family escape. Great pools and great facilities, all we could have asked for. A bit pricey, but worth the money being a holiday in itself.

Stayed 2 nights in Jun 2024

8/10 Good

Cheryle

27 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little retreat.

An enjoyable couple of days. Staff very friendly. Room spacious. The resort facilities were inviting. Buffet breakfast provided a wide variety of options for all palates and preferences. Really enjoyed the fresh orange juice and strong coffee. Fresh eggs done what ever way you like was appreciated. Service staff worked non-stop clearing, wiping tables and accommodating client needs. A bit of confusion around room cleaning. I noted that all other rooms had the blue ‘do not disturb’ light on and their rooms were done yet we did not have ours on and it was not cleaned, only a slip left under door and we had to ask a couple of times for it to be done. Clear information would be useful, particularly when patrons check in late. 2nd night, the patrons above our room were heavy footed and noisy, making it difficult to sleep. That is not the fault of the facility. We enjoyed our walks around the facility and along the beach to Port Douglas. It seems a good place for families. We know our grandchildren would love the pools, kids club, buffet breakfast, movies, gaming screens in lobby and running along the beach. Well done.

Stayed 2 nights in Jun 2024

10/10 Excellent

Rudi

Travelled with family

16 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 8 nights in Jun 2024

8/10 Good

Labrina

12 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jun 2024

10/10 Excellent

Grace

1 Jun 2024

Stayed 1 night in May 2024

8/10 Good

Rebecca

23 May 2024

Liked: Cleanliness, room comfort

Beautiful resort but a little underwhelming

We love the Mirage, we were disappointed the room we wanted wasn’t available however no one checked in or out of it whilst we were there. Check in was a struggle as the staff member did not have a good understanding or room types. All service staff were amazingly friendly as usual though. We have stayed this time of year two years in a row for our anniversary and requested a pool breakfast that we had seen advertised however they advised it wasn’t available whilst we were there which was disappointing. It’s the perfect location and the rooms are beautiful but for the price we are not sure we will return.

Stayed 3 nights in May 2024

10/10 Excellent

Leonard

17 May 2024

Liked: Cleanliness, staff & service

Stayed 3 nights in Apr 2024

8/10 Good

Verified traveller

Travelled with family

17 May 2024

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

Nice but not the best

The hotel itself is beautiful, the pools are mostly great. We had a swim up room and the pool outside was the worst pool of all, the window sill had caved in, the pool floor damaged, the fan control broken, pillows uncomfortable. I wouldn’t recommend the room type for the price we paid but the hotel is great. The service wasn’t fantastic, we weren’t advised where amenities such as gym were on check in and later found out we had to leave the resort and cross the road to access.

Stayed 3 nights in May 2024