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Kapuas Palace Pontianak Hotel

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kapuas Palace Pontianak Hotel

Aerial view
Reception
Deluxe Room, Pool View
Business Suite, Pool View | Living area
Front of property

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Breakfast available
  • Parking included
  • Room service
  • Air conditioning
  • Housekeeping

Explore the area

Map
Jalan Gajah Mada 889, Pontianak, Kalimantan Barat, 78122
  • Gajah Mada Shopping Complex
    2 min walk
  • Vihara Bodhisatva Karaniya Metta
    3 min drive
  • Bakmi Kepiting Oukie
    1 min walk
  • Pontianak (PNK-Supadio)
    27 min drive

Room options

View all photos for Junior Deluxe, City View

Junior Deluxe, City View

Junior Deluxe, City View

  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room, Pool View

Superior Double or Twin Room, Pool View

Superior Double or Twin Room, Pool View

  • 31 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View

Deluxe Room, Pool View

  • 31 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double or Twin Room, City View

Standard Double or Twin Room, City View

Standard Double or Twin Room, City View

  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Business Suite, Pool View

Business Suite, Pool View

Business Suite, Pool View

  • 62 sq m
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
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About this property

Kapuas Palace Pontianak Hotel

Family-friendly hotel with a 24-hour front desk and a coffee shop
An outdoor pool, a restaurant, and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a business center, and conference space are onsite.
Kapuas Palace Pontianak Hotel offers 190 air-conditioned accommodations with minibars and complimentary bottled water. 22-inch LCD televisions come with cable channels.

Bathrooms include showers, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Kapuas Palace Pontianak Hotel, you're just a quick walk from Gajah Mada Shopping Complex. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Dining options include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include free babysitting, a concierge, and a porter
  • Onsite recreation includes a playground
  • Steps from Gajah Mada Shopping Complex and a 3-minute drive from Diguli Park
Kapuas Palace Pontianak Hotel offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You'll find a business center on site.

Public spaces have free WiFi. Event space at this hotel measures 8590 square feet (798 square meters) and includes conference space. The family-friendly Kapuas Palace Pontianak Hotel also features a library, a garden, and concierge services. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Pontianak hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10 AM.
Onsite venue - This coffee shop serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10 AM: IDR 60000 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 24-hour room service

Things to do

  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Lift
  • Free newspapers in reception
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space (8590 square feet)

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 22-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board (on request)
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: IDR 200000.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 60000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival.

Property is also known as

Kapuas Palace Hotel Pontianak
Kapuas Palace Hotel
Kapuas Palace Pontianak
Kapuas Palace
Kapuas Palace Pontianak
Kapuas Palace Pontianak Hotel Hotel
Kapuas Palace Pontianak Hotel Pontianak
Kapuas Palace Pontianak Hotel Hotel Pontianak

Kapuas Palace Pontianak Hotel Reviews

Reviews

5.0
Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 4 out of 7 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

2.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nur Nazurah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

2/10 Terrible

Sabri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

2/10 Terrible

Aciss, Kuala Lumpur

Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Poor housekeeping and maintenance makes these property looks bad. Cockroaches, water stained, water leaks are things you can see in most of the places. Please find other options!
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Poor maintenance and house keeping makes
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018

2/10 Terrible

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Roach Motel
Roaches in the hotel room. Hole in floor. Tub dinged in several places through the ceramic. Pool water like milk. Wifi never worked. Front desk people no help even though we spoke Malay.Had to battle for an extra thin towel. Very basic breakfast.
Stayed 2 nights in Sep 2018

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe place
Convince