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Viva Azteca by Wyndham, A Trademark All Inclusive Resort

4.0 star property

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Photo gallery for Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Outdoor pool, pool umbrellas, pool loungers
Sun deck
On the beach, white sand, sun-loungers, beach towels
Property amenity
4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Housekeeping
  • Spa
  • 24/7 front desk

Explore the area

Map
Paseo Xaman Ha, Mza, No. 8, Lote 1, Playa del Carmen, QROO, 77710
  • Mayan Ruins of Playacar
    ‪7 min walk‬
  • Playacar Beach
    ‪11 min walk‬
  • Xaman Ha Aviary
    ‪14 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪9 min drive‬

Room options

View all photos for Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking

Accessible Garden View, 1 Queen Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking

Superior Garden, 1 King Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking

Superior Pool, 2 Queen Beds, Non-Smoking

  • 34.65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 42.69 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking

Superior Pool, 1 King Bed, Non-Smoking

  • 34.65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking

Superior Garden, 2 Queen Beds, Non-Smoking

  • 34.65 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Viva Maya by Wyndham, A Trademark All Inclusive Resort

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, (1007)
The price is €529
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Viva Maya by Wyndham, A Trademark All Inclusive Resort

About this property

Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Family fun on the beach, with outdoor pool, near Playacar Golf Club
At Viva Azteca by Wyndham, A Trademark All Inclusive Resort, catch some rays at the beach, pamper yourself at the full-service spa, or enjoy snorkeling. Housekeeping is available on request.
Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers 339 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Beds feature premium bedding. 55-inch Smart televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Viva Azteca by Wyndham, A Trademark All Inclusive Resort's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Mayan Ruins of Playacar. Enjoy features like free WiFi in public areas and free self parking, plus 4 restaurants.
  • Free WiFi
  • Free self parking
  • The 4 restaurants, poolside bar, and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Indulge with manicures and pedicures, hydrotherapy, or facials at the spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the beach and the pool
  • Steps from Playacar Golf Club and a 4-minute drive from Quinta Avenida
  • Airport shuttle service available for a fee
Viva Azteca by Wyndham, A Trademark All Inclusive Resort offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A children's pool, a fitness center, and a terrace are also featured at the family-friendly Viva Azteca by Wyndham, A Trademark All Inclusive Resort. You'll have access to the outdoor pool at a partner property. Self parking is free.

El Nopal - This buffet restaurant serves breakfast, lunch, and dinner.
II Palco - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Bamboo - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Xul Ha - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
El Cenote - This poolside bar serves light fare only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • 4 restaurants
  • 1 poolside bar and 1 bar

Restaurants on site

  • El Nopal
  • II Palco
  • Bamboo
  • Xul Ha
  • El Cenote

Things to do

  • Access to nearby outdoor pool
  • Fitness classes
  • Archery
  • Beach volleyball
  • Beach yoga
  • Bodyboards on-site
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Padel court
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped hire
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/body boarding
  • Windsurfing
  • Yoga classes

Family friendly

  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free cots/infant beds
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Water sports equipment
  • Wedding services

Business services

  • Business centre
  • Conference space (6534 square feet)
  • A meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Front entrance ramp
  • Tile flooring in room
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Double-glazed windows
  • Local culture and ecosystem education
  • Smoke-free property
  • TV in lobby
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch smart TV
  • TV channels

Food and drink

  • Mini fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Individually decorated
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests at this property also have access to the resort facilities of neighboring property Viva Maya By Wyndham.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viva Azteca by Wyndham, A Trademark All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Viva Azteca by Wyndham, A Trademark All Inclusive Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 446 out of 1004 reviews
Rating 8 - Good. 319 out of 1004 reviews
Rating 6 - Okay. 158 out of 1004 reviews
Rating 4 - Poor. 48 out of 1004 reviews
Rating 2 - Terrible. 33 out of 1004 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Amy Lenore, Columbia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We’ve been here several times and always had the perfect experience! The workers are always going above and beyond to make sure your stay is amazing, food is great, plenty of drinks also.
Stayed 7 nights in Nov 2024

10/10 Excellent

Katarzyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third stay at Viva Azteca! Everything as always has been great! We will be back!
Stayed 7 nights in Nov 2024

10/10 Excellent

Urbano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Adimaira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disfrutamos mucho de nuestra estadia en este resort. Todos los empleados fueron muy amables y amigables. La comida muy rica.
Stayed 7 nights in Oct 2024

6/10 Okay

Mariola

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
great area but the hotel needs upgreats ...
Stayed 7 nights in Nov 2024

10/10 Excellent

Joe

Travelled with partner
The property is super clean and room was spacious. Bracelet keys are awesome. Enjoyed “special” coffee time from 4 to 5 in the afternoon. No reservation policy at restaurants was a welcome change. Will be staying again.
Stayed 5 nights in Nov 2024

10/10 Excellent

Tricia I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the area. We can walk around outside the resort and we know its safe. Nice resort, quiet and relaxing. Beaches are wonderful.
Stayed 5 nights in Nov 2024

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, small resort, very easy to get around, beautiful beach, very clean
Stayed 10 nights in Nov 2024

6/10 Okay

Jordan G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I give it an average review because while it is a good value priced “resort” the food has really degraded. This was our 5th trip to either Maya or Azteca in 4 years and probably our last. Would rather pay more for better food. Had dinner almost every night on 5th avenue. “Specialty Restaurants” on site have REALLY gotten worse.
Stayed 16 nights in Oct 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
The buffet food was luke warm
Stayed 5 nights in Nov 2024

10/10 Excellent

Morgan, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All-inclusive goes a long way at this property. The staff are so friendly and helpful, the activities and drinks included were amazing, and the sous chef and dining staff went out of their way to make sure we were accommodated due to dietary restrictions. We had the most amazing experience. We would absolutely stay here again.
Stayed 7 nights in Oct 2024

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff, service and food were all wonderful. I was not able to get wifi in my room 1140 and had problems getting hot water in the shower. Other than that, an excellent experience.
Stayed 7 nights in Oct 2024

6/10 Okay

Sergey

Liked: Cleanliness
Stayed 9 nights in Sep 2024

8/10 Good

WENDY T, OGDEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is an older one and some of the stairs and inner court yard are showing signs of wear and tear. The area around the hotel is beautifully maintained and clean. The staff is courteous and helpful, though not all of them speak English. We stayed in a room very close to the lobby bar and theater. Each night the noise, music, and dancing kept us awake sometimes till after midnight. The buffet has a large selection, trying to please people from all different countries. The Ala Carte restaurants no longer require a reservation which is nice. The beds are too firm and the pillows were flat. We had sore hips and necks each morning. And the thermostats were impossible to figure out. We were either freezing or throwing covers off because it was too warm. Also there needs to be a guide for the TV on how to change the languages.
Stayed 10 nights in Oct 2024

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went for 5 days and 4 nights to the Viva Azteca. We went in September which is the slow season and ended up getting a free upgrade on our room to an ocean view. It was beautiful!! The room was wonderful, clean, and the bed was very comfortable!! The buffet food was ok, but it wasn't fantastic. The best restaurants were the Italian and the Japanese restaurants in our opinion! We didn't have to make reservations, but it was because of the time of year we went. The beach and pool area were amazing!!!!! The entire staff was EXTREMELY accommodating. Also found out after we got there if you book the Viva Azteca you get access to the Viva Maya but if you book at the Maya you do NOT get access to the Azteca. So we were able to explore 2 resorts. A lot of fun overall
Stayed 4 nights in Sep 2024

8/10 Good

Hugo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El sitio está bien por el precio. Siento que en cierto aspecto está algo anticuado, creo que necesita una reforma. Las habitaciones en específico. El grupo de limpieza también debería limpiar aún más las habitaciones. En una ocasión la persona que limpió la habitación olvidó hacer la cama por completo y también olvidó dejarnos papel higiénico. Llamamos a recepción y nos llevaron 2 rollos. La comida de desayuno es muy regular, nada excepcional. Aparte de eso esta bien por el precio supongo. Para la próxima buscaremos otro sitio aunque paguemos más.
Stayed 5 nights in Oct 2024

10/10 Excellent

Javier, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estubo muy bien.. Muy satisfecho con todo... La playa,la comida,el area,los servicios,la atencion. La amabilidad..
Stayed 6 nights in Oct 2024

8/10 Good

Roberto Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff . Always good Vibes!!!
Stayed 7 nights in Sep 2024

10/10 Excellent

Jonathan, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all a great experience
Stayed 12 nights in Sep 2024

8/10 Good

Salvador

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that bothered me was the man at the entrance when we arrived , he was very persistent on making me purchase the time shares. He was on me every day and I had told I was not interested. He was very annoying !!!!
Stayed 6 nights in Sep 2024

10/10 Excellent

Henri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome.i will recommend this resort to all my family and friends..
Stayed 7 nights in Sep 2024

4/10 Poor

Gerard Spencer

Stayed 9 nights in Jul 2024

10/10 Excellent

Ricardo M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and kindness
Stayed 7 nights in Aug 2024