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Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property

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Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House

Exterior
Lobby
City view from property
Suite Coastal Ocean (Beach House) | Terrace/patio
2 Queen Beds Partial Ocean View (Beach House)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available

Explore the area

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Calle 12
    ‪1 min walk‬
  • Quinta Alegría Shopping Mall
    ‪3 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪15 min walk‬

Room options

View all photos for 1 King Bed Accessible Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Accessible Pool View (Beach House)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Bed Partial Ocean View (Beach House)

1 King Bed Partial Ocean View (Beach House)

1 King Bed Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Ocean View (Beach House)

Suite Ocean View (Beach House)

Suite Ocean View (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 Queen Bed (Downtown House)

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Calle Corazon (Downtown House)

  • 79 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed with Balcony (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed with Balcony (Downtown House)

  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House)

  • 102 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed (Downtown House)

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House)

  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

Suite Urban (Downtown House)

  • 82 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Accessible (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Accessible (Downtown House)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Accessible with Balcony (Downtown House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Accessible with Balcony (Downtown House)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House) | Terrace/patio

Suite Coastal Ocean (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Oceanfront (Beach House)

1 King Bed Partial Oceanfront (Beach House)

1 King Bed Partial Oceanfront (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout curtains

1 King Bed Pool View (Beach House)

  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

Grand Hyatt Playa Del Carmen Resort

  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, (1005)
The price is €505
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Grand Hyatt Playa Del Carmen Resort

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Luxury hotel on the beach, with 2 outdoor pools
Spend the day playing on the beach then return to dine at one of Hyatt Centric Playa del Carmen - Downtown House & Beach House's 2 restaurants.
Hyatt Centric Playa del Carmen - Downtown House & Beach House offers 119 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Hyatt Centric Playa del Carmen - Downtown House & Beach House. During your stay, you'll be connected to a shopping center, and just a quick walk from Quinta Avenida. Free WiFi in public areas, 2 outdoor pools, and 2 restaurants are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, a swim-up bar, and 2 poolside bars
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include free grocery shopping service, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym and complimentary bicycles
  • Steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at Hyatt Centric Playa del Carmen - Downtown House & Beach House, and enjoy amenities like complimentary bicycles and a 24-hour fitness center.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. Parking is available for a fee.

This 4.5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to noon.
Hyatt Centric Playa del Carmen - Downtown House & Beach House has 2 restaurants on site.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 15 per night)
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–noon: USD 20-30 for adults and USD 15-20 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Free bike hire
  • Lifeguards on-site
  • Shopping centre
  • Shopping

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Lifeguards on site
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 114
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 55-inch LED TV
  • Digital channels
  • Premium channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Restaurant dining guide
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation, per night, plus a deposit of USD 100 per stay
  • Only dogs are allowed
  • Weight limit: 40 lbs per pet
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Service fee: 10 percent
  • Resort fee: USD 37.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 20 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Valet parking fee: USD 15 per night
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 40 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hyatt Centric Playa del Carmen - Downtown House & Beach House offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 7 out of 15 reviews
Rating 8 - Good. 4 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 2 out of 15 reviews
Rating 2 - Terrible. 0 out of 15 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

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