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The Riviera Maya EDITION At Kanai

4.5 star property

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Photo gallery for The Riviera Maya EDITION At Kanai

On the beach, white sand, beach cabanas, sun-loungers
2 outdoor pools, open 10:00 AM to 6:00 PM, pool cabanas (surcharge)
Minibar, in-room safe, individually decorated, individually furnished
On the beach, white sand, beach cabanas, sun-loungers
55-inch Smart TV with satellite channels, Netflix, streaming services

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Bar
  • Pool
  • Breakfast available
  • Hot tub
  • Housekeeping

Explore the area

Map
Paseo Kanai 14, Solidaridad, Playa del Carmen, QROO, 77730
  • Maroma Beach
    ‪1 min walk‬
  • Virgen Beach
    ‪1 min walk‬
  • Paradise Beach
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Premier Room, 2 Queen Beds, Non Smoking (Private Pool)

Premier Room, 2 Queen Beds, Non Smoking (Private Pool)

Premier Room, 2 Queen Beds, Non Smoking (Private Pool)

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed, Non Smoking (Private Pool)

Minibar, in-room safe, individually decorated, individually furnished

Premier Room, 1 King Bed, Non Smoking (Private Pool)

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Terrace

Minibar, in-room safe, individually decorated, individually furnished

Superior Suite, 1 Bedroom, Terrace

  • 209 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Terrace)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 2 Queen Beds, Non Smoking (Terrace)

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sky Rooftop Villa

Sky Rooftop Villa | Living room

Sky Rooftop Villa

  • 2499 sq m
  • Ocean view
  • Sleeps 9
  • 5 Double Beds

View all photos for Suite, 1 Bedroom, Ocean View, Corner

55-inch Smart TV with satellite channels, Netflix, streaming services

Suite, 1 Bedroom, Ocean View, Corner

  • 215 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds, Non Smoking, Ocean View (Private Pool)

Premier Room, 2 Queen Beds, Non Smoking, Ocean View (Private Pool)

Premier Room, 2 Queen Beds, Non Smoking, Ocean View (Private Pool)

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Terrace, Ocean View

55-inch Smart TV with satellite channels, Netflix, streaming services

Suite, 1 Bedroom, Terrace, Ocean View

  • 215 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms, Non Smoking, Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Superior Room, 2 Bedrooms, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 7
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, Ocean View (Private Pool)

Premier Room, 1 King Bed, Non Smoking, Ocean View (Private Pool) | Pool

Premier Room, 1 King Bed, Non Smoking, Ocean View (Private Pool)

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Non Smoking (Private Pool)

Minibar, in-room safe, individually decorated, individually furnished

Room, 2 Bedrooms, Non Smoking (Private Pool)

  • Ocean view
  • Sleeps 7
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom, Terrace, Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Superior Suite, 1 Bedroom, Terrace, Ocean View

  • 209 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Non Smoking, Ocean View (Terrace)

Minibar, in-room safe, individually decorated, individually furnished

Room, 2 Bedrooms, Non Smoking, Ocean View (Terrace)

  • Ocean view
  • Sleeps 7
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Terrace)

Minibar, in-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Non Smoking, Ocean View (Terrace)

  • 150 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

Room, 1 King Bed, Non Smoking, Ocean View (Terrace)

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Private Pool

Minibar, in-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Non Smoking, Private Pool

  • 136 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Non Smoking, Ocean View

55-inch Smart TV with satellite channels, Netflix, streaming services

Room, 2 Bedrooms, Non Smoking, Ocean View

  • Ocean view
  • Sleeps 7
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Terrace)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed, Non Smoking (Terrace)

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Non Smoking, Ocean View (Terrace)

55-inch Smart TV with satellite channels, Netflix, streaming services

Room, 2 Bedrooms, Non Smoking, Ocean View (Terrace)

  • Ocean view
  • Sleeps 7
  • 2 Double Beds

View all photos for EDITION Suite

Minibar, in-room safe, individually decorated, individually furnished

EDITION Suite

  • 230 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

Similar properties

Pool

The St. Regis Kanai Resort, Riviera Maya

  • On private beach
  • Pool
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, (69)
The price is €994
for 1 room
includes taxes & fees
2 Mar - 3 Mar
The St. Regis Kanai Resort, Riviera Maya

About this property

The Riviera Maya EDITION At Kanai

Luxury hotel on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Riviera Maya EDITION At Kanai's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Housekeeping is available on request.
The Riviera Maya EDITION At Kanai offers 182 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa at The Riviera Maya EDITION has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
During your stay at The Riviera Maya EDITION At Kanai, you're just a quick walk from Maroma Beach. Features include free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free WiFi (speed: 25+ Mbps)
  • Free valet parking
  • The 3 restaurants, beach bar, and 2 poolside bars offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to manicures and pedicures, deep-tissue massages, or body treatments at Spa at The Riviera Maya EDITION
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a steam room, a sauna, and volleyball
  • Steps from Maroma Beach and 15 minutes by car from Tres Rios Ecopark
  • Cats and dogs welcome for free
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At The Riviera Maya EDITION At Kanai you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a hot tub, a steam room, and a garden. Valet parking is free.

This 4.5-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.
Kitchen at EDITION - This restaurant serves breakfast and dinner.
SO'OL Beach Club - This beachfront restaurant specializes in seafood and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
KI'IS - Overlooking the garden, this diner serves dinner only. Reservations are required. Open select days.
Pool Bar - This poolside cocktail bar serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Lobby Bar - Overlooking the pool, this lobby lounge specializes in international cuisine and serves lunch and dinner. Open daily.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: MXN 250-750 per person
  • 3 restaurants
  • 2 poolside bars, 2 bars/lounges and 1 beach bar

Restaurants on site

  • Kitchen at EDITION
  • SO'OL Beach Club
  • KI'IS
  • Pool Bar
  • Lobby Bar

Things to do

  • 2 outdoor pools
  • Beach club (surcharge)
  • Beach volleyball
  • Full-service spa
  • Private picnics
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (7678 square feet)
  • Meeting rooms - 5

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Dock
  • Garden
  • Nature reserve
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Braille signage
  • Cobblestone flooring in public areas
  • Lift
  • Lift door width (centimetres): 100
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Step-free path to entrance
  • Transfer shower
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • No plastic coffee stirrers
  • Romance packages available
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch smart TV
  • Netflix
  • Premium channels
  • Satellite channels
  • Streaming services

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Local meal delivery service
  • Minibar

More

  • Children's slippers
  • Connecting rooms available
  • Energy-saving switches
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • LED light bulbs
  • Local maps
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Marriott Bonvoy mobile app before check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 1775.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 250 to 750 per person
  • A late check-out fee will be charged
  • Rollaway bed fee: MXN 1775.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system
Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Marriott Bonvoy mobile app before check-in.

We should mention

  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Riviera Maya Edition At Kanai Hotel
The Riviera Maya Edition At Kanai Playa del Carmen
The Riviera Maya Edition At Kanai Hotel Playa del Carmen

The Riviera Maya EDITION At Kanai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 47 out of 54 reviews
Rating 8 - Good. 4 out of 54 reviews
Rating 6 - Okay. 2 out of 54 reviews
Rating 4 - Poor. 1 out of 54 reviews
Rating 2 - Terrible. 0 out of 54 reviews

10/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald, Hopedale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely spectacular hotel and definitely worth going back. I loved it!
Stayed 4 nights in Oct 2024

10/10 Excellent

Colin Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best hotel I’ve stayed at by a long way. The accommodation is beautifully simple but amazingly comfortable. The staff are super helpful and lovely and the food selection is amazing. If you’re thinking of going to Riviera Maya you should definitely consider this hotel.
Stayed 12 nights in Oct 2024

10/10 Excellent

George, Bellport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife, & I stay at The Edition Riviera Maya this past weekend for her birthday. The property was gorgeous, although the weather wasn’t. Unfortunately, it’s still the end of the hurricane season in Mexico. Thank God, we did get some sunshine though. The place is gorgeous! Every single person was warm, & kind to us. The prices for food, & drinks were expensive, be prepared! I believe they also said that they were holding $450 a night on my credit card, which I thought was unusually high, but I had no problem with checking in or checking out. I felt like the Edition was missing 1 all day casual dining restaurant. I don’t know if it’s because the property is new, & they plan on building some else later or not. They didhave the pool restaurant and room service were available, But it would’ve been nice to have a nice restaurant to eat inside in the AC during the day. I did go next-door to the Saint Regis to eat it one of their restaurants, Torro! That restaurant was truly amazing! I suggest you eat at least one meal there during your day. Trust me it will be worth it! They were able to take us over there by golf cart, too! The only thing negative I have to say about my whole experience is the bartenders down at the beach bar did not make drinks at all. After ordering a few cocktails, & asking for one to be switched out, because it was so bad, which they did do for us…. the bartenders at the beach bar really need to be retrained. It’s pretty bad. Overall, I love this place though.
Stayed 2 nights in Oct 2024

10/10 Excellent

Juan Lauberto

Liked: Cleanliness, staff & service, property conditions & facilities
One of the most beautiful and unique hotel my family and I ever stayed. Very clean,the unique scent is just so relax and peaceful, amazing staff,food (breakfast and dinner PERFECT) drink, pool, the beach area is another level. Everything was beyond what we expected. I definitely recommend this hotels to family and couples. Would definitely go back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Bibi Azeeda

Stayed 6 nights in Aug 2024

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brand spanking new hotel and as such it has all of the blessings (and a few of the kinks) that a new hotel has. To start, the property is gorgeous. Given it is new, we got it at an exceptionally low rate which I imagine will double soon. I preferred it to the St. Regis next door which just felt too big and mall-like. This is cozy yet grand, integrating the beauty of the natural environment. The architecture tells a story of how cenotes in the region were created, with a meteor hitting the land, the hotel radiating from this central "impact point." The food is exceptional and the service is decent (for the most part, with the exception perhaps one person at the front desk who was a bit snarky). While it doesn't have some of the perks that other hotels at this price point might (like a highly active Whatsapp concierge) it makes up for it in just being an attentive hotel. This is not really a hotel for folks who might want to go around an do a bunch of regional activities (the prices for activities were pretty high compared to what you can get in nearby playa del carmen) but it is perfect for folks who just want to comfortably lounge at an incredibly private and clean beach. The beach truly was well manicured and incredible -- no worries about seaweed here! Some of the rooms in our crew had some kinks in them (a weirdly functioning safe, clogged drains, etc) but they were quickly fixed. Also make your reservations in advance!
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEAUTIFUL, ELEGANT HOTEL, 100X RECOMMEND TO ANYONE
5 STARS
Stayed 4 nights in Aug 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Rachael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well run, especially for a brand new resort! The architecture was stunning, food was incredible, and staff was more than willing to go above and beyond to make our stay special. Joshua, our guest experience contact, was absolutely the best. He checked in with us frequently and made us feel like such VIPs. Would absolutely recommend the Edition at Kanai if you’re looking for a quiet, high quality, luxury stay in the Riviera Maya.
Stayed 4 nights in Jul 2024

10/10 Excellent

norberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property
Stayed 4 nights in Jul 2024

10/10 Excellent

Zaily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

April

Travelled with family
Absolutely stunning resort with exceptional staff.
Stayed 7 nights in Jul 2024

8/10 Good

Kenneth

Liked: Property conditions & facilities
New property. Clean rooms. Quiet property. Food could be improved. Service a bit too impersonal at the price point.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
The trip was just what we needed. The service was excellent and we truly enjoyed ourselves.
Stayed 4 nights in Jul 2024

10/10 Excellent

Edugie

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the best resorts I have ever stayed! It rained most of our time here and I didn’t even care. Everyone needs to experience this magical place!!
Stayed 3 nights in Jun 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing all around
Stayed 3 nights in Jun 2024

10/10 Excellent

Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Beautiful hotel and outstanding food, especially the Beach Restaurant. Very attentive staff.
Stayed 8 nights in Jun 2024

10/10 Excellent

Sonia, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was much better than I imagined. The food was amazing, the beach was great but the service was espectacular. I will definitely go back pretty soon! Thank you so much for your kind and for being so helpful.
Stayed 3 nights in Jun 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Beautiful property but mixed experience
The property is stunning beautiful, but my experience didn't go well... as a corporate event planner, I travel a lot. It started with the TV in my room. It was not working. The hotel staff took a look at it next day, but could not fix it. They had to change my room. They offered me 2 options; an upgrade room with a plunge pool or the same category room with ocean view. Since the room with plunge pool was not ocean view, I took the same category room with my original room. I was communicating with concierge from WhatsApp. We packed our suitcases and sent message that we are ready to move. They were supposed to send a bellman with a new room key. Waited more than 20min and no response. I tried to call the front desk from a room phone which I found out it is not working either. I called Concierge from my app a few times, no answer. I went to downstair to talk to a hotel staff since it was already after 9pm at this point. Finally concierge called me back in app and bellman came. We wasted more than one hour for this. And all the sudden, a hotel technician walked into our room after 10pm without knocking or ring a bell! I was very surprised that no one from the hotel followed up on us next day. I had to ask to see a manager from customer service 2 days after, and he finally came and offered $200 credit. On our last day, our room key stopped working and had to go to the front desk again. $200 credit never showed up on our folio. I'm still dealing with the hotel
Stayed 4 nights in May 2024

8/10 Good

Rafael

10/10 Excellent

Janaye

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Giovanna Maria, Woodbridge

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Just opened - staff still learning. Beautiful place
Stayed 4 nights in May 2024

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and immaculate resort
Stayed 6 nights in May 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful relaxing stay at the Edition Riviera Maya. Best part was the top notch service provided by their team. I would definitely recommend.
Stayed 3 nights in May 2024

6/10 Okay

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel, ambience and common areas of the hotel are great. Lot's of dinning options too, within the same "master plan" which you can move around in golf carts (driven by someone else). My only complaint is that food was extremely expensive, not even the best high end restaurants charge this much. $40 USD for a cheeseburger at the pool restaurant (with no sides) is an exageration. If you want to grab a quick lunch at the pool restaurant, your bill will be upward of $150 USD with no alcohol consumption
Stayed 2 nights in May 2024