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The Reef Playacar Beach Resort & Spa

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, pool loungers
Private beach, white sand, sun-loungers, beach umbrellas
Sauna, body treatments, hot stone massages, deep-tissue massages
Beach bar
Hallway

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • All-inclusive
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Spa

Explore the area

Map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Mayan Ruins of Playacar
    ‪3 min walk‬
  • Playacar Beach
    ‪5 min walk‬
  • Xaman Ha Aviary
    ‪10 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

The Reef Playacar Beach Resort & Spa

On private beach with outdoor pool, near Playa del Carmen Maritime Terminal
Catch some rays on The Reef Playacar Beach Resort & Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Housekeeping is available on request.
The Reef Playacar Beach Resort & Spa offers 198 accommodations with safes and hair dryers. Rooms open to balconies. 32-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach, a marina, and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ome has 3 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
The Reef Playacar Beach Resort & Spa's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Mayan Ruins of Playacar. Features include free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a beach bar, and a swim-up bar
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, deep-tissue massages, or facials at Ome
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a private beach, tennis courts, and a gym
  • Guests have great things to say about the helpful staff and the beach
  • Just a 3-minute drive from Playa del Carmen Maritime Terminal and a few minutes from Quinta Avenida
Some rates at The Reef Playacar Beach Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Reef Playacar Beach Resort & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling.

There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

Botticelli - Onsite fine-dining restaurant.
Terraza Grill - Onsite fine-dining restaurant. Open daily.
Chula Vista - Onsite buffet restaurant. Open daily.

All-inclusive details

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 3 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar

Restaurants on site

  • Botticelli
  • Terraza Grill
  • Chula Vista

Things to do

  • Beach volleyball
  • Bike parking
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness centre
  • Table football
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Parasailing
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/body boarding
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • Children's club
  • Children's pool
  • Free rollaway/extra beds
  • Free supervised childcare
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (5167 square feet)
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Marina on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Tile flooring in room

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • TV in lobby
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LED TV
  • TV channels
  • Premium channels

Food and drink

  • Fridge

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Playacar Beach Resort & Spa

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.61 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 424 out of 1001 reviews" "
Rating 8 - Good. 289 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 66 out of 1001 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Liked: Cleanliness
Stayed 5 nights in Jul 2024

4/10 Poor

Oleksandr, Brooklyn

Travelled with partner
Liked: Cleanliness
Food was really bad
Stayed 4 nights in Oct 2024

10/10 Excellent

Sonia O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 7 nights in Oct 2024

6/10 Okay

Bianca

Travelled with family and small children
Liked: Staff & service
Property was what you pay for!
Stayed 7 nights in Jun 2024

10/10 Excellent

Arianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, very safe, clean beach and hotel areas. Buffet was good.
Stayed 7 nights in Sep 2024

6/10 Okay

Albert, Glenshaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros-Staff spoke both English and Spanish and most were freindly. Beach was beautiful as well as pools. Grounds were nice with a jungle atmosphere. Resort is close to 5 Th Ave. Check in was quick and easy . CONS- beds are hard,food had little flavor and not much variety even the restaurants were just OK. Hard to get a drink unless you’re at the pool bar. Beach bar closed at 4:30 and a lot of the time the bartender was out picking up glasses from the pool/beach area. Pools although pretty are dirty as far as skimming. Taxi are really expensive!! I would not stay here again
Stayed 6 nights in Oct 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

martin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, amenities
Great customer service
Stayed 3 nights in Sep 2024

10/10 Excellent

Claudiu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Playacar area and we had an amazing time at The Reef. The mexican a la carte restaruant has teh best food I had in all Playa de Carmen so far. Next time we will try the Italian restaurant too. We missed it this time
Stayed 8 nights in Sep 2024

8/10 Good

Yajaira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time coming to this resort and we love everything the food is real good 10/10!! The staff is very friendly! The only thing we were upset about is how dirty the pools are I was disgusted and out of my 5 days here only got in the pool one day after that we were mostly at the beach. If it wasnt for the dirty pools this resort would b a 10/10..
Stayed 5 nights in Sep 2024

8/10 Good

Amellaly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was friendly and always around for questions or needs. The hotel itself had all of the basic needs but nothing more.
Stayed 4 nights in Sep 2024

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel y el servicio. La comida no es extraordinaria pero tiene buen sabor. Lo único que no me gustó fue que el bar de la piscina estaba lleno de niños. Si uno como adulto quería pedir algo no podía porque el área que se supone está destinada para adultos por que es un bar! Esté llena de niños. Se que es un hotel familiar y que está bien que los niños estén con sus papás. Solo esa observación. Que específicamente en la barra se les limite un poco. Que les sirvan sus bebidas pero no que ocupen todo el bar
Stayed 2 nights in Sep 2024

10/10 Excellent

Berenice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property it’s located in a very safe neighborhood, food was amazing, courteous staff, we didn’t have much time to spend at the pool but the one day we did it the pool was clean and nice spot to chill. The beach within walking distance, had an amazing experience, planning my return trip again!
Stayed 5 nights in Sep 2024

8/10 Good

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great. We had a really nice room and the beach and pool were really nice. I got an amazing deal on Expedia. The only reason it's a 4 and not 5 star rating is the food. While it certainly isn't bad. It wasn't great and there weren't a lot of options. Regardless it was a great experience and value. I would certainly return.
Stayed 4 nights in Sep 2024

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, we had easy access to food options, bars and parking. Very close to Quinta Avenida and the beach is beautiful and well kept. We upgraded to Gold bracelet and it was well worth it for us. Check in was efficient and overall we will definitely stay here again. It was awesome to see the parachutes landing right in front of us. Great job by buffet area staff. Thank you!!!
Stayed 2 nights in Sep 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Price is economical.
Stayed 2 nights in Sep 2024

4/10 Poor

Artur

Travelled with family
Disliked: Property conditions & facilities
From all inclusive to optional inclusive
Stayed 10 nights in Aug 2024

10/10 Excellent

Maria Elena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time to visit playa del carmen, we enjoyed it. My husband and my son in law have a lot fun with the person who attended the bar, im so sorry i don't remember his name, but he was awesome 👏, very nice person.
Stayed 3 nights in Aug 2024

8/10 Good

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities
Votre messagerie est en anglais. Je ne peux pas m’exprimer
Stayed 8 nights in Aug 2024

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 5 nights in Aug 2024

10/10 Excellent

olga v.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A week at the Reef was a week in paradise
Stayed 7 nights in Aug 2024

8/10 Good

Darien, Denton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort with really nice architecture that’s beautifully integrated with the jungle-like setting. It’s not a luxurious property and the food was ok but not exceptional. However this resort had everything we wanted and a long stretch of beach. The staff were very friendly, and we felt like it was great quality for the price.
Stayed 7 nights in Aug 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly the best hotel i have ever stayed in and i have stayed in a few in different cities the staff was amazing when you walk in they offer you a drink because is an all inclusive the food is delicious and they also have a snack bar during the whole day and at night the snack bar serves tacos for the party animals highly recommend
Stayed 3 nights in Aug 2024

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place with spectacular beach!
Stayed 4 nights in Aug 2024