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The Palm at Playa

4.0 star property
VIP Access

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Palm at Playa

Rooftop terrace
40-inch Smart TV with cable channels, TV
40-inch Smart TV with cable channels, TV
Garden
Down duvets, in-room safe, individually furnished, blackout curtains

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
  • Breakfast available
  • Room service

Explore the area

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Central Square
    ‪3 min walk‬
  • Calle 12
    ‪3 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪11 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room

Down duvets, in-room safe, individually furnished, blackout curtains

Standard Double Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft

Loft

  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down duvets, in-room safe, individually furnished, blackout curtains

Suite

  • 80 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Palm at Playa

Hotel with free parking, steps from Quinta Avenida
An outdoor pool, a bar/lounge, and a poolside bar are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a spa tub are onsite.
The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch Smart televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the pool at The Palm at Playa. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Places for an enjoyable drink include poolside bar or bar/lounge
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Amenities include a front-desk safe, an elevator, and a rooftop deck
  • Guests have great things to say about the size of the accommodations and the location
  • Steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach
  • Local-area and ferry terminal shuttle service available for a fee
Some rates at The Palm at Playa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Palm at Playa offers its guests an outdoor pool and a spa tub. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at The Palm at Playa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy local cuisine breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.
Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Limited on-site parking
  • Local area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends: MXN 200-250 for adults and MXN 150-200 for children
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Rooftop

Things to do

  • Outdoor pool
  • A hot tub

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

More

  • Beach towels
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 40-inch smart TV
  • TV channels

More

  • Access via exterior corridors
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palm at Playa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
The Palm at Playa offers transfers from the ferry terminal (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 11:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 463 out of 1003 reviews" "
Rating 8 - Good. 241 out of 1003 reviews" "
Rating 6 - Okay. 142 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 84 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Marcos

Stayed 3 nights in Sep 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Jul 2024

10/10 Excellent

Yascara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop was amazing
Stayed 1 night in Sep 2024

8/10 Good

Alma

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
My only complaint would be that the sofa was very stained. Other than that, it was great location and I love how the AC remained on even when you’re not there so when you come in, it’s super cold which I love because we went during summer ridiculously hot.
Stayed 4 nights in Jul 2024

2/10 Terrible

Robson

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It's a convenient location since is close to 5th Avenue. The staff was always nice. Parking is very small. The hotel needs more maintenance. Our room curtains were in bad shape. And if you light sleep, you may have more trouble to sleep since can hear the noise from the 5th Avenue.
Stayed 1 night in Sep 2024

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms we had was very large with a large living area and basic kitchen amenities. The bedroom was also large with a huge bathroom and plenty of storage space. The only shortfall was the rooftop pool and bar. The pool seemed neglected and was green on 2 days we were there. There were only 4 lounge chairs, 2 of which were not usable due to ripped bed and when we asked for an umbrella they finally found 1 that wasn't broken on the 3'rd try. We are hoping that the fact they were updating the bar roof that they realize things need to be addressed. We used to visit this rooftop pool when they had day passes several years ago and it was beautiful. I hope they bring it back to its glory days. We would return in the future as the staff was very nice and accomodating, the rooms were comfortable and the price point was very good. Great location!
Stayed 8 nights in Sep 2024

10/10 Excellent

JOEL, houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien situado, el estacionamiento es un plus y super conveniente, el Roof top espectacular y muy bien precio en comida y tragos
Stayed 3 nights in Sep 2024

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly good value for money, very large room and ideal location
Stayed 10 nights in Sep 2024

4/10 Poor

Alberto, cancun

Disliked: Cleanliness, amenities, property conditions & facilities
no
Stayed 1 night in Sep 2024

10/10 Excellent

Ricardo, Whittier

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena las atenciones del staf .. recomiendo este hotel para una estancia en Playa del Carmen..
Stayed 1 night in Sep 2024

10/10 Excellent

Ricardo, Whittier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buenas las atenciones en mi estancia y recomiendo este hotel..
Stayed 2 nights in Sep 2024

4/10 Poor

Victor, Toronto

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very poor service. The hotel needs maintenance
Stayed 7 nights in Sep 2024

6/10 Okay

Denis

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 2 nights in Aug 2024

6/10 Okay

Carmita

Travelled with partner
Property was nice. They ran out of towels during our stay which was off putting, but all in all it was a good stay and it was in a good location close to the fun!
Stayed 2 nights in Sep 2024

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities
One night no more.
The room was extremely dusty. And a number of the lights were burned out and had not been replaced. The fridge in the room didn't work at all. The loud music in the neighborhood is to be expected.Don't joke yourself. The friendliness of the staff and the comfort of the bed were by far the positives. The hotel is very secure and safe with the guard at the front entrance.
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

omar

Liked: Cleanliness, amenities, property conditions & facilities
I forget my I phone charger and I asked them if they found it and they denied, I thought the staff is nice and trusted
Stayed 5 nights in Aug 2024

10/10 Excellent

Traci, Glen Rose

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Víctor

Travelled with partner
Excelente precio y ubicación.
Stayed 4 nights in Sep 2024

6/10 Okay

brenda

Travelled with family
Liked: Cleanliness
nice top roof pool convenient parking although the layout of the room kinda weird and inconvenient if sharing room with more people front desk lacks of attention
Stayed 6 nights in Aug 2024

10/10 Excellent

Fabio A

Stayed 3 nights in Aug 2024

10/10 Excellent

Oscarlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are really Nice people and everything was clean. Also is the best location
Stayed 1 night in Aug 2024