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Magic Express

3.0 star property

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January 2025

Photo gallery for Magic Express

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Lobby
Reception
Reception
Exterior

Reviews

7.6 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Carretera Cancun-Chetumal Km. 291, Esquina Calle 54 Norte, Playa del Carmen, QROO, 77710
  • Plaza Las Americas
    14 min walk
  • Quinta Avenida
    20 min walk
  • Mamitas Beach
    5 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room, 2 Double Beds

Standard Quadruple Room, 2 Double Beds

Standard Quadruple Room, 2 Double Beds

  • 24.70 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed

Premium bedding, desk, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Magic Express

Hotel with a health club, near Plaza Las Americas
Along with an outdoor pool, this smoke-free hotel has a health club and a conference center. Additionally, a business center, conference space, and concierge services are onsite.
Magic Express offers 97 air-conditioned accommodations with complimentary toiletries and blackout drapes/curtains. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include showers.

This Playa del Carmen hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Magic Express, you'll be within walking distance of Plaza Las Americas. Enjoy features like an outdoor pool, a gym, and a conference center.
  • Free wired Internet
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • 14 minutes by foot from Plaza Las Americas and a 2-minute drive from Quinta Avenida
Magic Express offers its guests an outdoor pool and a health club. A business center and 2 meeting rooms are available. Event space at this hotel measures 1119 square feet (104 square meters) and includes a conference center. A terrace, a vending machine, and a garden are also featured at the business-friendly Magic Express. A complete renovation of Magic Express was completed in December 2019.

This 3-star Playa del Carmen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired Internet

Parking and public transport

  • Limited on-site parking (max. 1 space per unit)
  • On-site parking options include a carport and a garage

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MXN 100 for adults and MXN 100 for children
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping

Business services

  • Business centre
  • Computer station
  • Conference centre (1119 square feet of space)
  • Meeting rooms - 2

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – December 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • TV channels

More

  • Desk
  • Free local calls
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Magic Express

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 100 for adults and MXN 100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Magic Express Hotel
Magic Express Hotel Playa del Carmen
Magic Express Playa del Carmen
Magic Express Riviera Maya/Playa Del Carmen, Mexico

Magic Express Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 84 out of 281 reviews" "
Rating 8 - Good. 99 out of 281 reviews" "
Rating 6 - Okay. 60 out of 281 reviews" "
Rating 4 - Poor. 18 out of 281 reviews" "
Rating 2 - Terrible. 20 out of 281 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique

Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general excelente servicio
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody makes a mistake or everything can go wrong at any time. Here when something is not right or not supposed to be that way they are willing to fix it to the best of their ability. The first night when my son took a shower the water didn't drain or drained very slow then it overflowed. Then there was water all over the bathroom and a little bit in the bedroom. It was nighttime. No big deal. The following morning i saw cleaning staff and mentioned that to one of them. Right away she called a maintenance guy. He came. And problem solved. One more when we checked in, she gave me the room with just one bed. Then i went back to her telling her i reserved a room with two beds. She looked at the screen and gladly switched. I love this place.
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the main highway,close to the Plaza Las Americas shopping Mall
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value!
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio y cómodo
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for price. Location is on a Main Street which easy to find a taxi
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Location and value. Only one elevator works and takes forever. Maintenance should be improve as well as AC in the rooms.
Stayed 2 nights in Mar 2021

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget option
Nice inexpensive no frills hotel. Staff was super nice and most understand English. Otherwise just download a translator app and you will be fine. Rooms were clean and WiFi worked well. If I am not mistaken, breakfast was 85 pesos. Not much to do in the area and about 15 to 20 mins walk to the beach or the tourist area. Probably due to Covid, no ice or plastic cups in the room.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a friendly staff and good service they were very nice and helpfull
Stayed 2 nights in Mar 2021

10/10 Excellent

Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
I have stayed at the hotel once before and was very happy with the overall experience. It was the same great service and met my expectations. Great place to stay if you want to be in a central location. You have easy access to where you want to go.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean hotel, amazing for the price ! Great location.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2020

10/10 Excellent

JaneAnneLewis, Orlando, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time and I LOVED IT!!!!!!!! Very clean, free breakfast was great restaurant food excellent and very reasonable in price. All staff members so friendly and helpful. My next visit I will definitely stay there.
Stayed 6 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Dec 2018

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel for those on a budget. A few things to know: WiFi is practically non-existant in the rooms. You really only get a good signal in the common areas. The staff doesn’t really speak much English. This isn’t a bad thing but something to know for those who don’t speak Spanish. It’s about a 20-25 min walk to the beach. We loved this because we got to see parts of the town many tourists staying at the beach probably don’t get to see. The food is better away from the beach and much cheaper.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wi-Fi is good. Very fast. Beds are a little hard.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel in very friendly stuff.
We came to early so they kept our bags in the front desk so we could go to the beach and come back and get a room later on that night very friendly staff! Close enough to the beach and far away to make it half the price. Wonderful experience except for my hard bed.
Stayed 2 nights in Apr 2018

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my second stay here in 8 years & it continues to satisfy. Staff was pleasant & helpful. Check in/out a breeze. Prices outstanding, especially if you think what the beach folks are paying! :-) Hotel & rooms are well maintained, clean, good beds, & decent continental breakfast. With a car it's 5-10 minutes to the beach area & pedestrian zone. It seems to cater mainly to Latin-Americans but that may be a plus! Similar to a Holiday Inn Express.
Stayed 1 night in Mar 2018