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The Fives Beach Hotel - Á la Carte All Inclusive

4.5 star property
VIP Access

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Photo gallery for The Fives Beach Hotel - Á la Carte All Inclusive

7 outdoor pools, pool umbrellas, pool loungers
Kayaking
Gazebo
Lobby
1 bedroom, premium bedding, pillow-top beds, free minibar items

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • All-inclusive

Explore the area

Map
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO, 77710
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Playa del Carmen Main Beach
    ‪18 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

One Bedroom Penthouse Suite

  • 104 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse Suite

LCD TV, DVD player, iPod dock

Two Bedroom Penthouse Suite

  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room

1 bedroom, premium bedding, pillow-top beds, free minibar items

Deluxe Room

  • 49 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for One Bedroom Swim Up Suite

One Bedroom Swim Up Suite | Living area

One Bedroom Swim Up Suite

  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite

Three Bedroom Penthouse Suite

  • 200 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for One Bedroom Suite

LCD TV, DVD player, iPod dock

One Bedroom Suite

  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Suite

1 bedroom, premium bedding, pillow-top beds, free minibar items

Three Bedroom Suite

  • 144 sq m
  • Sleeps 10
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Suite

LCD TV, DVD player, iPod dock

Two Bedroom Suite

  • 107 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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The price is €328
for 1 room
includes taxes & fees
11 Apr - 12 Apr
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About this property

The Fives Beach Hotel - Á la Carte All Inclusive

Luxury property on the beach, with 7 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Fives Beach Hotel - Á la Carte All Inclusive's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
The Fives Beach Hotel - Á la Carte All Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Coffee/tea makers and minibars (stocked with some free items) are provided. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

LCD televisions come with premium cable channels. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of The Fives Beach Hotel - Á la Carte All Inclusive's great beach location. During your stay, you're just a quick walk from Playa Xcalacoco. Features include free WiFi in public areas, plus 7 outdoor pools and 10 restaurants.
  • Free WiFi in some public areas
  • For dining with ocean views, stop by SEA OLIVE, one of the property's 10 restaurants and 7 bars/lounges
  • Valet parking and self parking available for a fee
  • Take a swim in the 7 outdoor pools or soak in the hot tub
  • Treat yourself to manicures and pedicures, hydrotherapy, or body wraps at the spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes an outdoor tennis court, a 24-hour gym, and a steam room
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 4-minute drive from Gran Coyote Golf and 6 minutes from El Camaleón Mayakoba Golf Course
  • Shopping center shuttle service available for a fee
The Fives Beach Hotel - Á la Carte All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with umbrellas, sun loungers, and beach club on site (surcharge). At The Fives Beach Hotel - Á la Carte All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

SEA OLIVE - Overlooking the ocean, this restaurant serves lunch and dinner.
Pisco Nikkei & Raw Bar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
FLAVOURS - This family restaurant serves breakfast and dinner. Open daily.
AREZZO - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Oriola Beach Club Grill - This beachfront restaurant serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Parking on site (USD 10 per night)
  • Valet parking on site (USD 10 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 10 restaurants
  • 3 poolside bars
  • 7 bars/lounges
  • Snack bar/deli

Restaurants on site

  • AREZZO
  • FLAVOURS
  • Oriola Beach Club Grill
  • Pisco Nikkei & Raw Bar
  • SEA OLIVE

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Arcade/game room
  • Beach club
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Children's pool
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Fives Beach Hotel - Á la Carte All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Azul Beach Resort The Fives Gourmet All Inclusive by Karism

The Fives Beach Hotel - Á la Carte All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 534 out of 1048 reviews
Rating 8 - Good. 233 out of 1048 reviews
Rating 6 - Okay. 123 out of 1048 reviews
Rating 4 - Poor. 78 out of 1048 reviews
Rating 2 - Terrible. 80 out of 1048 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

HYEONG

Stayed 2 nights in Nov 2024

10/10 Excellent

Nicolas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing place for an amazing time. Problems: 1. Manager promise to contact soon after end of trip, did not Hape 2. Had to kill 4 medium sized spiders 3. The hotel is an oasis walking outside is dangerous. Said by by the people in the hotel and felt when walking.
Stayed 10 nights in Sep 2024

10/10 Excellent

Manny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time here and I love it. Can’t wait for the next one. I would like to try other resorts as well but this one is absolutely enjoyable. Staff is awesome
Stayed 7 nights in Nov 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After making a reservation at the Fives months ago, and checking in online 48 hours prior, we show up and were told that the resort is "overbooked" and that we will be moved to their sister resort Generations Maya Riviera. The concierge left us with his email and told us that we could return in four days if we didn't like Generations and we would be compensated for how ever many nights we didn't get to stay at the Fives Resort for a future stay. Victor Quintana never responded to our emails and when we tried to calling back to confirm that we could return for the last few days of our trip the resort said that they were still overbooked and that we couldn't come back. We asked if we could talk a manager and were hung-up on. We called again and were told that they don't have managers there. We contacted Expedia for assistance with reaching out to the resort to at least get the compensation that we were promised and the resort told them that they have a no refund policy and there was nothing they were willing to offer us. We ended up paying full price for the Fives but stayed at a lesser resort that was farther away from everything we had planned to do so it ended up costing even more time and money. We are extremely dissatisfied with the customer service at the Fives. Its disappointing to have spent several days researching resorts in the area to plan our trip only to be relocated upon arrival.
Stayed 7 nights in Dec 2024

6/10 Okay

Laura

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this property is beautiful with lots of nature and wildlife around and direct beach access, there are A LOT of inconveniences here. Firstly, the resort is decently spread out, so be prepared to walk long distances for everything. There is a golf cart service, but the carts are far and few between. Pretty much everyone in our group had sore feet or blisters by the end of our four night stay. I think the worst part about our stay was not being able to get food at any hour. While there are multiple food options, every time we wanted to eat, everything is closed. Like literally right now it’s 1pm, pretty normal lunch hours, and everything including the buffet is closed??? Like what??? As soon as the dinner restaurants open, there are lines out the door to get on the list because if you don’t get your name down, it’s like a 1.5 to 2 hour wait to get in! There are beach food options, but with all the nice restaurants they advertised, it’s disappointing to have to walk 20 minutes to get down to the beach for another burger because that’s all that is available. We ended up having to do room service one night and had to wait over 2 hours to get our cold, cafeteria quality food. The taco stand that they put up in the central hangout location is worth staying up for though! Bars also closed at weird hours too. We never really got the flow of things here I guess. Our room was clean, but very basic. Our shower leaked all the way to the door of our room, though, so not ideal
Stayed 4 nights in Dec 2024

6/10 Okay

Marilyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was lacking at the pool. They offered a lot of sale speeches but didn’t even tell me I had epic benefit package. It took us an entire stay for them to fix our TVs. Service needs to improve and not everything be self service. Either add more staff or figure out what is lacking. All restaurants had really good food which is always hard to say for an all inclusive. The amenities offered different things for everyone from little kids to adults.
Stayed 2 nights in Nov 2024

6/10 Okay

Vilma

Travelled with group
Liked: Cleanliness, staff & service
Very friendly staff but they need clearer instructions for dining. Also the room’s shower did not work properly. Beach staff were wonderful.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given a room update which meant a stay in their new all adults only hotel which was still connected to the previous hotel I booked. We received all the amenities and more. Top food and top liquor! Room service at anytime. Pool service as well, thank you Lucas!
Stayed 4 nights in Oct 2024

10/10 Excellent

Deanna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the beachfront part were amazing. My husband got sick and they took care of us and we’re so helpful. They all It was great.
Stayed 6 nights in Nov 2024

10/10 Excellent

Priscilla, Lewisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 5 nights in Nov 2024

8/10 Good

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Leanne

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food most of all was perfect, the gardens and grounds were clean and super well maintained!
Stayed 7 nights in Nov 2024

8/10 Good

Payden Joel

Stayed 7 nights in Oct 2024

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort, well maintained but they have a serious issue with the restaurants at night. Either you have to line up at 4:30 to join the waiting list at one of the restaurants, or wait 2hours to get a table. Either of which I dont want to do on a vacation. And the members jump ahead of you on the queue. Ended up going to Playa del Carmen for dinner on the last night as couldnt face the stress of another 2hour wait with 3 kids
Stayed 5 nights in Nov 2024

8/10 Good

Veronica

Stayed 3 nights in Oct 2024

8/10 Good

Barbara, Medford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the options in room types and the staff was exceptionally nice and helpful. Did not like that it was far from the beach and usually used the shuttle also there were too many day beds blocking the view of the beach or pool. Also, seemed to be a lot on construction noise during the day
Stayed 7 nights in Oct 2024

4/10 Poor

Melanie

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

4/10 Poor

Eileen

Travelled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

6/10 Okay

Lyle

Liked: Cleanliness
Stayed 6 nights in Oct 2024

4/10 Poor

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Let me start by saying the staff was very friendly, attentive and fun. However a few things about the room. My room was in building 7. It was outdated, the safe didn’t work, the water wouldn’t get hot. I learned on my last day there is a trick to it. The pools were great, the entertainment was fun- especially the fiesta. Food options were great. I actually really liked the food at this resort. My flight with frontier was canceled so I had to pay for another night. This is where the staff wasn’t so accommodating. They wanted to up charge. We needed min 4rooms so it would be almost 1600 for 1 night. I ended up getting a room online for $250 and had them match that for the rest of my family but it took a lot of time to do that. Also the water in my sink was coming out brown. I loved the monkeys, the pools and the beach but I wouldn’t recommend this resort.
Stayed 4 nights in Oct 2024

8/10 Good

Tamillia R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Everyone was pleasant and welcoming all around the property (Im not joking). We were upgraded to the penthouse for our anniversary which was a nice incentive since we had our 5 month old. My only critique is the water is not hot enough in the rooms, the restaurant hours does not match what was on the site once you use the QR code, and the hype about the food... It was good but the exaggeration from other reviewers with past stays had my hopes too high lol. But overall we had a really good trip! We'd stay again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Rodolfo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful at this resort. The grounds are kept very clean
Stayed 8 nights in Sep 2024

10/10 Excellent

Hubert, los angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chef Carlos was very attentive and his food was Amazing at my son’s wedding. Thanks
Stayed 4 nights in Oct 2024

8/10 Good

Owen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful
Stayed 3 nights in Sep 2024