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The Carmen Hotel - Ocean Front

4.5 star property

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Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Outdoor pool, pool umbrellas
Exterior
Front of property – evening/night
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪7 min walk‬
  • Playa del Carmen Main Beach
    ‪12 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪252 min drive‬

Room options

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite City View

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite Partial Ocean View

  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite

Captain's Suite

  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout curtains

Coral Suite

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, (1574)
The price is €120
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includes taxes & fees
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About this property

The Carmen Hotel - Ocean Front

Adults-only beachfront hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the shopping around The Carmen Hotel - Ocean Front. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, an outdoor pool, and a restaurant are available.
  • Free WiFi
  • The restaurant, poolside bar, and bar/lounge offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the proximity to shopping and the clean accommodations
  • Within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Ocean Front.

This 4.5-star Playa del Carmen hotel is smoke free.

Deck 5 - Onsite rooftop bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 360 out of 704 reviews
Rating 8 - Good. 168 out of 704 reviews
Rating 6 - Okay. 75 out of 704 reviews
Rating 4 - Poor. 45 out of 704 reviews
Rating 2 - Terrible. 56 out of 704 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adrienne

Stayed 1 night in Dec 2024

10/10 Excellent

Shane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well situated within Playa Del Carmen. Being on the the beach was amazing, having breakfast or lunch seconds from your room was great. I would definitely stay again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Deymi

Travelled with partner
The location was great and also very clean. I will definitely book there for my next vacation.
Stayed 5 nights in Nov 2024

10/10 Excellent

Bradley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Jorge Alfaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is near.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This is a boutique hotel with a Fantastic location!! On the Beach and a block away from 5th avenue. The have a restaurant on site that transitions into a beach bar (on the beach) called the Sand Bar (I think). The deck 5 Sky bar give a beautiful view on the ocean. The deck 5 sky bar is on the smaller side (but very nicely down) as it is a boutique hotel. We will stay there again. The beds are great for …..
Stayed 3 nights in Nov 2024

8/10 Good

Glen, Blaine

Liked: Cleanliness, staff & service
GREAT value for an ocean front hotel!
Stayed 4 nights in Nov 2024

10/10 Excellent

casey

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel was excellent. Service excellent. Quiet cool rooms. Needs a little maintenance. Needs more towels, and touch ups. But I will definitely stay again!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Mauro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 2 nights in Nov 2024

8/10 Good

Rimsha, calgary

Liked: Cleanliness, staff & service, property conditions & facilities
very kind staff big thanks to mina receptionist
Stayed 4 nights in Nov 2024

6/10 Okay

Rosa

Bathrooms @ the lobby were nasty , not toilet paper . Housekeeping forgot to give us toilet paper and the receptionist said she didn't have extra paper. Very loud bar next to the hotel with loud music until 2:00 am . Very pretty hotel , with comfortable bed and big rooms . Hotel close to the beach .
Stayed 3 nights in Nov 2024

2/10 Terrible

jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Waqar

Travelled with partner
Nice
Stayed 3 nights in Oct 2024

10/10 Excellent

Christian

Stayed 3 nights in Oct 2024

2/10 Terrible

Jessica Kacey

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms rude staff money hungry for tips dirty pool ruined my new swim suit
Stayed 4 nights in Oct 2024

10/10 Excellent

IGNAT SERGEEVICH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Loud During the night, busy streets
Stayed 5 nights in Aug 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great
Stayed 5 nights in Oct 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Dr. Luis

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, closed to ADO bus stations, and it's on the beach. The facilities need an urgent upgrade,, particularly the pool. OCT2024
Stayed 7 nights in Oct 2024

10/10 Excellent

Manuel Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice access to the beach and nice view from the room. Did not get a sheet change during all stay, how i know? there were 3 little blood stain on the beeding that stayed there during our whole stay. Other than that, would recommend and visit again if i ever go to PdC.
Stayed 4 nights in Oct 2024

10/10 Excellent

Aaron

Stayed 4 nights in Sep 2024

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel and the location a lot. I’d like a hot tub but the pool is cool on the roof. And the views from up there are great!
Stayed 5 nights in Oct 2024

6/10 Okay

Daisy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was at 3pm so we arrived at 2:45 the front desk lady didn’t show up until 3:20pm and when she finally showed up ot seemed as though we were an inconvenience to her and she never greeted us, never made us feel welcomed that day or any of the days we stayed at your hotel. We found out about the restaurant and rooftop pool when we were walking on the beach and they invited us in, we told them we were already guests but didn’t know those were available to us. I probably wouldn’t recommend this hotel just because of your front desk rep. The cleaning ladies were much more friendlier than her!
Stayed 4 nights in Sep 2024