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Luxury Villa, Multiple Bedrooms, Private Pool

Bed Count 7 King Beds Maximum Occupancy 24 Max

Design Suite, 1 Queen Bed with Sofa bed, Balcony, Garden View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Elite Room, 1 Queen Bed, Balcony, Tower

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Suite, 1 King Bed with Sofa bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Elite Room, 1 King Bed, Balcony, Tower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Terasu Riviera Maya Hotel & Spa, en Xcaret. During your stay, you're just a quick walk from Xenses Park. Features include free breakfast and free WiFi in public areas, plus an outdoor pool.

  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes complimentary bicycles and yoga classes
  • Within a 15-minute walk of Xenses Park and Xplor Theme Park
  • Airport shuttle service available for a fee

Property Features

Terasu Riviera Maya Hotel & Spa, en Xcaret offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Terasu Riviera Maya Hotel & Spa, en Xcaret also features spa services, a garden, and coffee/tea in common area. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 9 guestrooms or units
  • Continental breakfast (free)
  • Towels for the beach
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Terasu Riviera Maya Hotel & Spa, en Xcaret offers 9 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down duvets and premium bedding. 52-inch Smart televisions come with digital channels and Netflix. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Private balcony
  • Minibar
  • Smart television
  • Digital channels
  • Netflix
  • Microwave
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served a free continental breakfast daily from 7:30 AM to 10:30 AM.

Terasu Riviera Maya Hotel & Spa, en Xcaret has a restaurant on site.

A hosted evening meal is available for a surcharge daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 6:00 AM - 10:00 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 24 hours before arrival with check-in instructions and an access code. The front desk is staffed during limited hours.

The front desk at this property is open daily from 6:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Terasu Riviera Maya Hotel & Spa, en Xcaret

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash.

  • Front desk opens daily at 6:00 AM
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Front desk closes daily at 10:00 PM
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Water dispenser use by guests actively encouraged
  • Debit cards not accepted
  • Guests must register online prior to arrival
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Staffed front desk
  • Property mobile app recommended for guests
  • Guest will receive an email before arrival 24 hours
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • Guests will receive an email with special check-in instructions
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2300 per vehicle (return, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2300 (return), (up to 17 years old)
  • Hosted evening meal: MXN 0.0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Terasu Riviera Maya
  • Terasu Hotel Spa at Xcaret
  • Terasu Riviera Maya Hotel & Spa, en Xcaret Hotel
  • Terasu Riviera Maya Hotel & Spa, en Xcaret Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.