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Sofía by Bunik

2.5 star property

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Rooftop terrace
Superior Loft | Private kitchen
Deluxe Loft | Private kitchen
Rooftop terrace
Superior Loft

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Kitchen
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Calle 24 Nte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪6 min walk‬
  • Mamitas Beach
    ‪11 min walk‬
  • Playa del Carmen Main Beach
    ‪11 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Premium Loft

Premium Loft

Premium Loft

  • 50.22 sq m
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Twin Sofa Bed

View all photos for Superior Loft

Superior Loft

Superior Loft

  • 50.22 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Studio

Traditional Studio

Traditional Studio

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Loft

Deluxe Loft

Deluxe Loft

  • 34.62 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool

Meliora By Bunik

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
4.7 out of 5, Exceptional, (833)
The price is €56
for 1 room
includes taxes & fees
9 May - 10 May
Meliora By Bunik

About this property

Sofía by Bunik

Hotel with 2 outdoor swimming pools, a short walk to Quinta Avenida
This smoke-free hotel features 2 outdoor pools, spa services, and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff assistance are onsite.
Sofía by Bunik offers 45 air-conditioned accommodations with safes and complimentary toiletries. Kitchenettes offer full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils. Bathrooms include showers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. LED televisions are featured in guestrooms. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of the pool at Sofía by Bunik. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, 2 outdoor pools, and concierge services are available.
  • Free WiFi (speed: 25+ Mbps)
  • Take a swim in the 2 outdoor pools
  • Amenities include a multilingual staff, an elevator, and a terrace
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach
Sofía by Bunik offers its guests 2 outdoor swimming pools. Public spaces have free WiFi. Spa services, a terrace, and multilingual staff are also featured at Sofía by Bunik.

This Playa del Carmen hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • 2 outdoor pools
  • Billiards/pool table

Family friendly

  • 2 outdoor pools
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Sofía by BUnik Hotel
Sofía by BUnik Playa del Carmen
Sofía by BUnik Hotel Playa del Carmen

Sofía by Bunik Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 741 out of 1185 reviews
Rating 8 - Good. 247 out of 1185 reviews
Rating 6 - Okay. 106 out of 1185 reviews
Rating 4 - Poor. 35 out of 1185 reviews
Rating 2 - Terrible. 56 out of 1185 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I really enjoyed my stay. It's clean but the bedding is a bit worn and has some permanent stains. Water lacked pressure in the shower but it was hot. The rooftop is lovely. It overlooks the city and you can see the ocean. Some more deck chairs would definitely be a plus. The major issue were the clients who would smoke in the balconies . It's a non smoking building. There are plenty of places that allow smoking. There's no need to go there if you're unable to follow the most basic rules. There's a reason why they banned smoking in public areas. It ruins it for everyone else who are trying to enjoy their hard earned vacations or even the residents who live there and can't enjoy being on their balconies.
Stayed 4 nights in Jan 2025

4/10 Poor

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our toilet did not flush for 2 days. Thankfully we know how to pour water in the toilet to make it flush. Staff person came to our room but was unable to fix the problem. One bedside light did not work. Bedside outlet on one side did not work. Low pressure in shower Noise from pool area & outside made sleep difficult Not a place we would return to
Stayed 7 nights in Jan 2025

4/10 Poor

Darren

Stayed 1 night in Jan 2025

10/10 Excellent

pippa

Stayed 6 nights in Jan 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Only issue is the sound proofing of the rooms, found it very noisy.
Stayed 9 nights in Jan 2025

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay for those who want to explore and have a comfortable and clean room to return to in the evening. Just outside of the busy tourist area and close to everything. Lovely staff. We will definitely be back!
Stayed 7 nights in Jan 2025

6/10 Okay

Douglas, Barrie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My wife and I had a good stay here but the do need to do some work to make this better. The biggest issue was the water pressure and lack of hot water. I could pee more than what comes out of the taps and no hot water in the kitchen made it difficult to wash dishes. They need to supply a kettle and more of the basics when there is a kitchenet. Good property, nice people and a great location made it a good stay all in all
Stayed 7 nights in Jan 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and good price
Stayed 3 nights in Jan 2025

6/10 Okay

TAUNYA, seattle

Travelled with family
Liked: Cleanliness, staff & service
Great staff. Didn't like the area. Hard to find proper coins for parking.
Stayed 6 nights in Jan 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for price.
Stayed 4 nights in Sep 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price , great location, nice and comfortable
Stayed 1 night in Oct 2024

10/10 Excellent

Rebecca

Stayed 4 nights in Jan 2025

8/10 Good

htemo

Liked: Cleanliness, amenities
The safe in my room did not work properly, so I almost missed my flight home.
Stayed 4 nights in Jan 2025

10/10 Excellent

Juan Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a magnificent property. It’s close to the beach and the staff is friendly.
Stayed 7 nights in Jan 2025

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean very walkable to La Quinta Avenue ADO Bus is close by. You can get tickets to train Maya and go to Tulum. Juan Carlos in the front desk was very helpful. Great staff.
Stayed 6 nights in Jan 2025

8/10 Good

Ahmed Abdur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location from Sofia to Fifth Ave and the beach. It was quiet area and the rooftop pool was a plus. The only negative was we are a family of 5 and our room was 1 king and the kids had to sleep on super hard pullouts. Other than that we were happy with the stay. Make sure to go to Choux Choux for breakfast.
Stayed 5 nights in Dec 2024

8/10 Good

Rex, Columbus

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Mega store.
Stayed 10 nights in Dec 2024

10/10 Excellent

Keon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The rooms are nice., well equipped and clean. The staff were very friendly and helpful. The location is also very good. It’s only two blocks from my grocery store and many restaurants. I will definitely stay here again
Stayed 1 night in Jan 2025

6/10 Okay

Shannon Ashley

Travelled with partner
Liked: Cleanliness, staff & service
It was convenient and staff were very friendly……. Unfortunately we ended up with probably the only room with no patio on the main floor (room S009) located by the janitor closet and elevator. It was constantly noisy due to the expected foot traffic. Due to our location, this was an expected so no issue there. On New Year’s morning we arrived back late after a fantastic celebratory evening/morning to then experience what can only be described as a rather rude awakening. At 5 am the room across the hall from us had to be broken open due to a malfunctioning lock. As we understand that these things happen, it was a 2 hour ordeal of constant loud physical smashing by staff as the guests had a flight to catch and the door had to be bashed in to gain access. We understand that these things happen however we were very disappointed in the concierge indifference to the situation when our experience and attempt to rest was so brutally interrupted. This is where our experience could have been better…. In the morning after getting absolutely no sleep, we attempted to explain our experience to the staff at the front desk. We were then met with complete indifference and there was absolutely no attempt to reconcile or any attempt to “make right” or even acknowledge our experience we had as guests. Even a simple acknowledgment of the inconvenience that we as guests experienced would have been enough however this was our biggest disappointment.
Stayed 10 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service

Loved the rooftop pool, NOT for light sleepers

Loved the rooftop pool with hammocks and in water loungers. Great value and location. Room was okay but a bunch of little things. Paint was peeling and walls looked dirty. Water pressure wasn’t good. And the walls really thin. Could hear construction outside and everything in rooms next to and above you. And hallways were really hot as others have commented. Staff was friendly and helpful with resolving issues esp when our airport shuttle didn’t show up
Stayed 7 nights in Dec 2024

8/10 Good

Wenling

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our stay at Sofia. It is perfect if you're low maintenance and looking for a simple place. We made our own meals in the kitchenette and bought groceries from the nearby Walmart and Mega. The central area is only 15-20 min by foot, and there is also a BiciPlaya station right outside the hotel. You can also catch the Colectivo a block away.
Stayed 7 nights in Dec 2024

10/10 Excellent

Ricardo, Cancún

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Rooms are nice and clean with a modern esthetic. The root top is amazing! I would stay here again!
Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, room comfort
I called to asked to drop our bags off early because we had an excursion that day and couldn’t check in until 3pm. We get to the hotel around 11:15am wait around and charge our phone. The front desk person allow us to put our stuff in a secluded area. She never said they didn’t have power because part of the hotel had a little power. We come back from our excursion to find out that it hasn’t been power all day and we got back to the hotel around 7pm that evening. Which if we would have known earlier I could have found us elsewhere to stay. At this point we literally just changed our flight and flew home. Still waiting on my full refund.
Stayed 2 nights in Dec 2024