Hotel with 2 outdoor swimming pools, a short walk to Quinta Avenida
This smoke-free hotel features 2 outdoor pools, spa services, and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff assistance are onsite.
Sofía by Bunik offers 45 air-conditioned accommodations with safes and complimentary toiletries. Kitchenettes offer full-sized refrigerators/freezers, microwaves, and cookware/dishes/utensils. Bathrooms include showers.
This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. LED televisions are featured in guestrooms. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
2 outdoor swimming pools are on site.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of the pool at Sofía by Bunik. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, 2 outdoor pools, and concierge services are available.
Free WiFi (speed: 25+ Mbps)
Take a swim in the 2 outdoor pools
Amenities include a multilingual staff, an elevator, and a terrace
Guests have great things to say about the clean accommodations and the helpful staff
Within a 15-minute walk of Quinta Avenida and Playa del Carmen Main Beach
Sofía by Bunik offers its guests 2 outdoor swimming pools. Public spaces have free WiFi. Spa services, a terrace, and multilingual staff are also featured at Sofía by Bunik.
This Playa del Carmen hotel is smoke free.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
Things to do
2 outdoor pools
Billiards/pool table
Family friendly
2 outdoor pools
In-room full-sized refrigerator/freezer
In-room kitchenette
In-room microwave
Conveniences
24-hour front desk
Luggage storage
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Outdoors
Beach towels
Outdoor entertainment area
Outdoor furniture
Terrace
Spa
In-room massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (90 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Hypo-allergenic bedding
Bathroom
Free toiletries
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
32-inch LED TV
Food and drink
Blender
Cookware, dishware, and utensils
Full-sized refrigerator/freezer
Kitchenette
Microwave
More
Air conditioning
Safe
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Front desk staff will greet guests on arrival at the property.
We should mention
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Property is also known as
Sofía by BUnik Hotel
Sofía by BUnik Playa del Carmen
Sofía by BUnik Hotel Playa del Carmen
Sofía by Bunik Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 711 out of 1127 reviews
10 - Excellent
711
Rating 8 - Good. 230 out of 1127 reviews
8 - Good
230
Rating 6 - Okay. 100 out of 1127 reviews
6 - Okay
100
Rating 4 - Poor. 34 out of 1127 reviews
4 - Poor
34
Rating 2 - Terrible. 52 out of 1127 reviews
2 - Terrible
52
9.0/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
2/10 Terrible
Verified traveller
Travelled with group
4 Jan 2025
Disliked: Staff & service, room comfort
I called to asked to drop our bags off early because we had an excursion that day and couldn’t check in until 3pm. We get to the hotel around 11:15am wait around and charge our phone. The front desk person allow us to put our stuff in a secluded area. She never said they didn’t have power because part of the hotel had a little power. We come back from our excursion to find out that it hasn’t been power all day and we got back to the hotel around 7pm that evening. Which if we would have known earlier I could have found us elsewhere to stay. At this point we literally just changed our flight and flew home. Still waiting on my full refund.
Had a great stay here for 6 nights, very clean and comfortable room, central area,.extra thanks to Ed at front desk. Low sound proofing, but we didn't mind as we were not planning on staying in the room all day. excellent value. Anything we needed was known to be available for us during our stay.
The hotel was lovely but the shower on the pool deck didn’t work and there was no hot tub which would have been nice or to heat the pool as the weather is cooler this time of year.
The property it self is ok just to many things went wrong. 1st the hotel new they didnt have power didnt notfiy none of the guest who was arriving before hand or try to accommodate or give some type of refund for the inconvenience. 2 they changed my room moved my stuff without my permission and now missing a pair of shoes. 3 the last nite staying there the room they moved me 2 having problems with the door lock since they moved me now i cant get in my room and i had a flight to catch at 8am. They literally had to take the door apart. So i can get my passport and bags. Im fighting now to get a refund. For my entire stay.
Although this property is in an excellent area, the actual hotel lost its electricity on our second night. We were forced to be in the dark with no Wi-Fi, no air conditioning, and all of our food in the mini fridge spoiled. The staff had no plan to fix or move us into an air-conditioned unit, which there were a few!! The front desk was very complacent, not caring about our comfort at all. We ended up having to leave and they actually encouraged us to go find alternative arrangements to contact our booking provider for a refund.
Lucas
Stayed 5 nights in Dec 2024
4/10 Poor
Serge
31 Dec 2024
Liked: Cleanliness
Disliked: Staff & service
Bare
The hotel is centrally located and could be a nice stop after a long trip. However the room was totally bare: it had a kitchen without any appliances or china or pots, not even a coffee maker or a tea kettle.
The staff was indifferent, fortunately we only stay one night.
Very walkable access to Playa Del Carmen. 3 large grocery stores nearby. Great Peruvian restaurant accross the street and good pizza very close. Rooms were clean. Bed comfort was average. Pool was nice. Laundry machines available for free but laundry room was very hot. Pool table was useless. The top was warped and sagging but not a deal breaker.
We stayed here for almost a whole month and loved everything about this property. Everyone who worked there were always happy and smiling and always helpful. We especially liked Edwardo who we always seemed to laugh with . We did stay in an a room that had an adjoining door and even though we were notified we could switch ..we did not and just an fyi...you can hear EVERYTHING going on in next room ..but we loved our room because we could see part of the ocean and cozumel and listen to spanish music playing from across the street ..Really cant wait to return . Thank you so much .We had a fantastic stay !
Private, inexpensive to stay and very friendly staff. Nice size bed and very open and bright
Kaydee
Stayed 5 nights in Dec 2024
6/10 Okay
Rosalina
Travelled with group
27 Dec 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I had a bad experience at this property for these reasons: toilet wasn’t working properly and got repaired 2 days after. Meanwhile they gave us a bucket to collect water and dumped in the toilet,towels were not replaced often neither room were clean daily.
This hotel needs some maintenance. We had some issues over the 56 day stay. Ants were an everyday experience. No hot water in the shower or the jaccuzi . Pool is really cold, too cold to use mid day.Several power outages and elevator shut downs over the same period.Kitchen needed more supplies.No sound proofing in any room.
Miguel and Lorena were of great service over our time at the Sofia. Lorena was one of the best housekeepers we have had. When my partner was biten by spiders, Lorena purchased some topical medication for her to use the next day. That was " over the top" service.
We just hope the Sofia can get some major help on the other issues required.