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Senses Riviera Maya Oceanfront Boutique hotel - Adults only

4.0 star property

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Exterior
Lobby sitting area
Exterior
Exterior
Point of interest

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Playa del Carmen, QROO
  • Paradise Beach
    ‪1 min walk‬
  • Playa Paraiso Golf Course
    ‪19 min walk‬
  • Maroma Beach
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Pool View Suite

Pool View Suite

Pool View Suite

  • 100 sq m
  • Sleeps 2

View all photos for Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Suite

60-inch Smart TV with cable channels

Ocean View Suite

  • 100 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Suite

Premium bedding, free minibar, in-room safe, desk

Ocean Front Suite

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Senses Riviera Maya Oceanfront Boutique hotel - Adults only

Adults-only beachfront hotel with outdoor pool
At Senses Riviera Maya Oceanfront Boutique hotel - Adults only, spend the day on the beach where you can enjoy kayaking. Then return for a meal at one of the hotel's 2 restaurants.
Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers 38 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and free minibar items. Beds feature premium bedding. 60-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and laptop-compatible safes. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

4 hot tubs are on site along with an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Our customers tell us they can't get enough of the pool at Senses Riviera Maya Oceanfront Boutique hotel - Adults only. During your stay, you're just a quick walk from Paradise Beach. Enjoy features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy American cuisine with a beachfront location at Cavamar, one of the property's 2 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool or soak in the 4 hot tubs
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes kayaking
  • Guests have great things to say about the helpful staff and the pool
  • Steps from Paradise Beach and a 3-minute drive from Playa Paraiso Golf Course
  • Airport shuttle service available for a fee
Some rates at Senses Riviera Maya Oceanfront Boutique hotel - Adults only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers its guests 4 hot tubs and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, spa services, and a vending machine are also featured at Senses Riviera Maya Oceanfront Boutique hotel - Adults only. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

Cavamar - This beachfront restaurant specializes in American cuisine and serves lunch only.
The Blend - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
CavaBar - Onsite bar. Open daily.
The Blend Bar - This cocktail bar overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Senses Riviera Maya Oceanfront Boutique hotel - Adults only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • CavaBar
  • Cavamar
  • The Blend
  • The Blend Bar

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • Arcade/game room
  • Billiards/pool table
  • Golf carts
  • Kayaking
  • Optional golf privileges
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Smooth flooring in room
  • Tile flooring in room

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 60-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Living room

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.77 per accommodation, per night
  • Resort fee: USD 13.11 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Senses Riviera Maya Artisan Resort Playa del Carmen
Senses Riviera Maya Artisan Resort
Senses Riviera Maya Artisan Playa del Carmen
Senses Riviera Maya Artisan
Senses Riviera Maya By Artisan Playa Paraiso Mexico

Senses Riviera Maya Oceanfront Boutique hotel - Adults only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 397 out of 1003 reviews
Rating 8 - Good. 213 out of 1003 reviews
Rating 6 - Okay. 166 out of 1003 reviews
Rating 4 - Poor. 85 out of 1003 reviews
Rating 2 - Terrible. 142 out of 1003 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Johanita

Travelled with family
Liked: Cleanliness, staff & service
The staff is incredible. The food was great - different meal options every day. It’s a pitty you can’t access the public beach area to the right of the hotel - the stairs are broken and there is a big drop to the sand so that you can’t access it safely.
Stayed 3 nights in Dec 2024

4/10 Poor

arthur

Travelled with partner
Disliked: Amenities
The room was nice, but theres only 1 restaurant and never a buffet, so your choices of food are slim! there is no beach access. so you have to go next door to the other hotel to be on the beach and cross through the water which can be difficult during high tide because you almost get slammed against a wall. They need to build a bridge or something safer. hotel check in was different and not helpful when checking in. we basically had to ask for anything and directions to everything on our own. i would not recommend this place to anyone. Theres better places that are really "all inclusive" and have several restaurant choices and even shops inside their hotel! this place onyl has a vending machine
Stayed 4 nights in Dec 2024

8/10 Good

Jason

Travelled with partner
Liked: Staff & service
Great location for a private getaway. Rooms are large great view and sound of the ocean. Clean and well maintained and friendly staff and service. The resort needs a good a mount of up keep with repairs especially the road getting to the resort. And better information signs posted for resort location.
Stayed 5 nights in Dec 2024

10/10 Excellent

Steven Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road to property was unpaved. Lower level rooms smelled of mold, but staff moved us to upper level. Great job. Staff very friendly and accommodating. Enjoyed our stay.
Stayed 3 nights in Dec 2024

2/10 Terrible

Senad

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

4/10 Poor

Akuchukwu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was peaceful and tranquil, with few dining options and very limited activities within the "resort". The ocean view and poolside area were the main highlights. There also seemed to be a lot of renovations underway during my stay, so hopefully, they'll improve their services soon.
Stayed 8 nights in Nov 2024

8/10 Good

Christopher

Travelled with family
Liked: Staff & service
We had a pleasant stay overall and absolutely loved the location—it was stunning and convenient for exploring the area. The hotel itself has great potential, with charming features, but the building and pool could use some TLC to bring them back to their full glory. The food was a bit hit or miss; on some days, when the chef was available, it was great, but on others, it lacked consistency. Despite these issues, we enjoyed our time and believe this place could be fantastic with a few updates.
Stayed 4 nights in Nov 2024

6/10 Okay

Ali Carreira

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was a tad out dated and needs repairs, hot water is a maybe, and don’t plan on sleeping in - the black out curtains don’t work. Beach access is limited, and food was rough, get off resort for food. Over all it was a nice stay, Pedro at the bar and dinning personal were awesome. Front desk was helpful but not when our property was taken and not found which was my biggest disappointment of the trip. Sofia was rude and not interested in helping at all, Christian was more helpful but nothing was ever done regarding our property not being found.
Stayed 4 nights in Nov 2024

6/10 Okay

Danny Chiao

Travelled with partner
Liked: Property conditions & facilities
Water that came out of the faucets was yellow. Slow service at times and workers served certain people and walked right passed us. No immediate beach area and if you wanted the good beach you had to navigate slippery rocks, punishing waves and trash. We made the best of it but we definitely wont be going to this one again
Stayed 7 nights in Nov 2024

4/10 Poor

Camil

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Raul Lopez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort. Kind staff. Beautiful big rooms! Hotel is in between 2 beaches and both quite nice. Excellent place for couples to stay in.
Stayed 5 nights in Nov 2024

6/10 Okay

Raidel Echavarria

Me gustó que es pequeño, las habitaciones bien grandes y una vista excelente, nos siéndote bien en registración. No me gustó que la piscina estaba muy fría, los jacussi arriba se solicitan por horarios y sin ahí no funcionaron. La comida puede estar mejor elaborada, puede estar más limpio, y el pequeño puede ser más amable
Stayed 3 nights in Nov 2024

2/10 Terrible

Keith Jack Levi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here went above and beyond! Thank you!
Stayed 8 nights in Nov 2024

6/10 Okay

Rohan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I didn't like that the property was a bit rundown but the staff and food were great 😃👍
Stayed 7 nights in Nov 2024

4/10 Poor

Roxanne

Travelled with family
Disliked: Amenities, property conditions & facilities
Power outages, no beach access, limited food options. Not worth the money. Find another resort.
Stayed 7 nights in Nov 2024

2/10 Terrible

Melissa

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Upon arrival no power, next day power was okay room smelled like sewer so we were moved to another room, third day no power, 4th day no power we were moved to a sister hotel for the day, missed our sunset cruise lost our money and returned to finish our stay, no partial credits given nothing done to make things right but the food staff tried everything to make our days good.
Stayed 5 nights in Nov 2024

6/10 Okay

Odia

Travelled with group
Liked: Staff & service
Disliked: Amenities
You have to book everything with 24 hours was a bit much for us. Also, the key to doors didn’t work so we had to walk down to the staff every time we leave our room. Also there were no access to the beach and the food was a hit or miss depends on which day you go, but the staff itself was very excellent. That probably made the resort better, the pool also and the area was nice
Stayed 3 nights in Nov 2024

2/10 Terrible

Ramiro

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El estilo de la propiedad es bonito pero esta descuidado la vista de la piscina espectacular los meseros excelentes ellos hacen que la pesadilla que es estar ahy se menos terrible ,los cuartos tienen mal olor a húmedo,los baños con moho sucios las camas viejas no te cambian sábanas diario abecés tienes que pedir hasta toallas porque no te ponen limpias. Tuvimos el domingo 5 horas sin luz no aire comida limitada ,el martes no tuvimos luz desde 7:30 pm hasta el día siguiente por la tarde nos dieron un pase para ir a otro hotel en lo que arreglaban el problema de la luz . Las fotos que salen en expidia son hermosas pero vienes acá la realidad es otra fuimos con mi esposo por el aniversario #23 fue el peor lugar en estos 23 años de casados que hemos viajado es horrible hay un tipo en el front desck que es un pesado ingerido cuando hicimos el check out nos quito las tarjetas nos dijo ya no tienen derecho a nada si quieren algo de tomar beber devén pagar what después que nos tuvieron sin luz con cómoda limitada deberían de intentar recompensar al huésped con algo no te dan ni la bebida de bienvenida nosotros viajamos desde new jersey otras personas vienen de Europa mucho más lejos se fueron lo peor no te devuelven el dinero ni te reconocen nada si cancelas por los inconvenientes de ellos mismos no tienen un generador este hotel no llega ni a 5 estrellas que pena por el personal de servicio son lo único bueno de ese lugar. Las personas de servicio jerry Jonathan Christian angel .
Stayed 5 nights in Nov 2024

6/10 Okay

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities
I do not understand how this hotel is classified as a Five Star “Hotel”We got it because we wanted the all-inclusive feature with a beach. There were various aspects that I will mention that they need to get better at: 1. Room cleanliness and overall cleanliness of the facilities. The room had dirty walls, dirty floors and dusty areas. The sheets and towels did not smell clean at all. 2. Damp room and humid smell. It was so bad that even the bed felt damp, it is not comfortable sleeping in a damp bed. 3. The sliding door for the balcony does not lock. We reported it and they told us all the rooms were the same. 4. It was all-inclusive but in various occasions we couldn’t get what we wanted because they had run out. 5. The road to the hotel had giant potholes that would sometimes get flooded. 6. This hotel once must have been amazing but right now the facilities are really worn down and need an update and/or maintenance. 7. It had a pool table and darts but they were broken. 8. The pool tiles were falling and needs maintenance. 9. The food is 4/5 but no buffet and only one restaurant. Can only get coffee when open. No coffee or cups in our room did ask and still waiting today.
Stayed 8 nights in Nov 2024

2/10 Terrible

Julie Dawn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The view was nice
Stayed 5 nights in Nov 2024

2/10 Terrible

Titus

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a full on scam. The only thing good about this place is the view. This place is EXTREMELY dirty from the grounds you walk on to the bed that you sleep on. The actual beds was old and completely stained out. The sheets had stains all over them and when we asked for clean sheets, they brought us some more dirty and stained sheets. The towels are so filthy you can’t even dry off with them, I had to air dry. The tub was dirty, stained and filled with hair. The showers was molded and rusted. The room it self needed a power wish. The room smelted like sewage and made it hard to breathe. Let’s talk about the food and drinks. The food was the worst I ever had in my life. I wouldn’t feed this slop to my dog or any animal. The drinks are not strong and watered down. Also, for it to be all inclusive, they were real stingy on portions for meals and drinks. We basically had to beg them for bottles of water like I was Olive Twist or something. Last but not least, the pool and beach experience was also poor, but not as bad as the room and drinks. The pool is completely out dated and needs renovations, just like the rest of that location. I actually cut my foot on something in that pool. Also, the beach access is was horrible. So as we walked down the steps to the beach, the steps completely stops and we had to jump down to the beach. Like I was Rambo or somebody. This place is a nightmare and I wouldn’t even allow my worst enemy to stay here. RUN AWAY FAST!!!
Stayed 3 nights in Nov 2024

2/10 Terrible

Alex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is a motel six masquerading as a resort. I implore everyone to never stay at this resort. My wife and I went here for are wedding anniversary and it's the biggest mistake that I ever made. The rooms are full of mold, there are no amenities and there is nothing to do. The facility is totally run down and I have the pictures to prove it. Please, Please, Please choose another facility to stay at.
Stayed 3 nights in Nov 2024

4/10 Poor

Kimberly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely nothing to do. Only 1 pool, 1 restaurant & a snack bar. View from pool is great. Food is trash besides the snack bar food which is pretty good but it closes at 5pm. Also drinks are watered down. Property needs updating. Don’t waste your time coming here.
Stayed 3 nights in Oct 2024

4/10 Poor

David, wellington

Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia needs to reevaluate this property. The amenities they offer are not valid. The only good part about this property is the restaurant staff and food. The manager just lies about everything he can to make himself not look at fault. If you’re looking for a low-key place with very few amenities then this would be a place for you. Otherwise, do not book this hotel. Please Expedia reevaluate the rating on this hotel and what they’re actually offering before you ruin somebody else’s vacation.
Stayed 3 nights in Nov 2024