2/10 Terrible
Marc, Lake Country
Travelled with partner
17 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would start by saying that we were put into a room with no towels, and it had no curtains (just sheers), so the light came in at 630 am. We upgraded to a larger room with a little kitchenette, which one would have to assume would we outfitted with something, but not in this case. Two cups and a coffee maker. Not even a spoon to stir your coffee. No iron or ironing board. After we complained to the front desk they moved us to a room one floor down. When we got to that room, which had blinds on the windows facing the ocean but on the other side of the unit was another window with no curtain. Of course there is a big light outside of that window so the room never got dark. It was like sleeping with the lights on all night. The second room had no coffee maker, no cups, no glasses, nothing. Again we had to message the front desk to try and get a room which was prepared.
When they say "All inclusive", they mean you can have a choice of two entrees at dinner - either spagetti or chicken.
When we went to the pool again they had no towels. Pulled out a rusty nail off the pool floor. And the edge of the pool has a constant flock of seaguls sitting on it pooping in the pool all day long.
The only bright spot in this entire resort was Hernan in the dining room who's service was really great. He tried to make the best of a terrible situation.
Do not even think about going to this "resort", it's a hole. I'm only giving it one star because there is no option to give zero stars.
Marc
Stayed 3 nights in Dec 2024