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Riviera Maya Suites

3.0 star property

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Photo gallery for Riviera Maya Suites

Property grounds
Romantic Bungalow, 1 King Bed, Garden View | Garden view
Bungalow, 2 Double Beds, Kitchen
Bungalow, 2 Double Beds, Kitchen
Superior Penthouse, 2 Bedrooms | Living area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
Calle 32 Norte s/n y 1era Avenida, Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Mamitas Beach
    ‪4 min walk‬
  • Playa del Carmen Main Beach
    ‪4 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Superior Penthouse, 3 Bedrooms

Superior Penthouse, 3 Bedrooms | Private kitchen

Superior Penthouse, 3 Bedrooms

  • 16 sq m
  • City view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Basic Double Room, 1 Double Bed

Basic Double Room, 1 Double Bed

Basic Double Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Penthouse, 2 Bedrooms

Superior Penthouse, 2 Bedrooms

Superior Penthouse, 2 Bedrooms

  • 13 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Villa (Garden Villa)

In-room safe, iron/ironing board, free cots/infant beds, bed sheets

Villa (Garden Villa)

  • 180 sq m
  • Sleeps 9
  • 2 King Beds and 5 Twin Beds

View all photos for Standard Apartment, 2 Bedrooms, Garden Area

In-room safe, iron/ironing board, free cots/infant beds, bed sheets

Standard Apartment, 2 Bedrooms, Garden Area

  • 150 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Family Apartment, 2 Bedrooms, Garden View

Family Apartment, 2 Bedrooms, Garden View | Terrace/patio

Family Apartment, 2 Bedrooms, Garden View

  • 150 sq m
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Bungalow, 2 Double Beds, Kitchen

Bungalow, 2 Double Beds, Kitchen | View from room

Bungalow, 2 Double Beds, Kitchen

  • 80 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Apartment, 3 Bedrooms

Standard Apartment, 3 Bedrooms

Standard Apartment, 3 Bedrooms

  • 150 sq m
  • Sleeps 8
  • 1 King Bed and 4 Twin Beds

View all photos for Standard Apartment, 3 Bedrooms, Garden View

Standard Apartment, 3 Bedrooms, Garden View

Standard Apartment, 3 Bedrooms, Garden View

  • 180 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 2 Twin Beds

View all photos for 2 Bedroom, Penthouse

2 Bedroom, Penthouse

2 Bedroom, Penthouse

  • 150 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Palmar, 2 bedroom, balcony

In-room safe, iron/ironing board, free cots/infant beds, bed sheets

Suite Palmar, 2 bedroom, balcony

  • 150 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Palmar, 3 bedrooms, garden view

Suite Palmar, 3 bedrooms, garden view

Suite Palmar, 3 bedrooms, garden view

  • 180 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 2 Twin Beds

View all photos for Suite Palmar, 2 bedroom Penthouse

Suite Palmar, 2 bedroom Penthouse

Suite Palmar, 2 bedroom Penthouse

  • 149.9 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Palmar 1 Bedroom,balcony

Suite Palmar 1 Bedroom,balcony | Living room

Suite Palmar 1 Bedroom,balcony

  • 180.0 sq m
  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Romantic Bungalow, 1 King Bed, Garden View

Romantic Bungalow, 1 King Bed, Garden View | Balcony

Romantic Bungalow, 1 King Bed, Garden View

  • 85 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Riviera Maya Suites

Family-friendly hotel with a marina and a rooftop terrace
Along with a marina, this hotel has an outdoor pool and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, concierge services, and laundry facilities.
Riviera Maya Suites offers 30 air-conditioned accommodations with safes and complimentary bottled water. 40-inch flat-screen televisions come with digital channels and first-run movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Riviera Maya Suites. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi in some public areas
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Steps from Quinta Avenida and 4 minutes by foot from Playa del Carmen Main Beach
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Riviera Maya Suites offers its guests a marina, an outdoor pool, and a children's pool. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, barbecue grills, and multilingual staff are also featured at the family-friendly Riviera Maya Suites. The hotel can provide concierge services and wedding services. Self parking is free.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Onsite parking options include a carport

Things to do

  • Children's pool
  • Ecotours
  • Outdoor pool

Family friendly

  • Baby bath
  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Highchair
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • First-run films

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 11 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 500 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 600.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 2000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2800 per vehicle (roundtrip)
  • Pet fee: MXN 500 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 600.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property is professionally cleaned
Riviera Maya Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7 AM - 11 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Maya Suites
Riviera Maya Suites
Riviera Maya Suites Aparthotel
Riviera Maya Suites Aparthotel Playa del Carmen
Riviera Maya Suites Playa del Carmen
Suites Riviera
Suites Riviera Maya
Riviera Maya Suites Playa Del Carmen, Mexico
Riviera Maya Suites Condo Playa del Carmen
Riviera Maya Suites Condo
Riviera Maya Suites Hotel
Riviera Maya Suites Playa del Carmen
Riviera Maya Suites Hotel Playa del Carmen

Riviera Maya Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 248 out of 325 reviews
Rating 8 - Good. 53 out of 325 reviews
Rating 6 - Okay. 12 out of 325 reviews
Rating 4 - Poor. 6 out of 325 reviews
Rating 2 - Terrible. 6 out of 325 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

????

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Sean

Stayed 6 nights in Nov 2024

4/10 Poor

Loai

Disliked: Cleanliness, property conditions & facilities
The room was not clean . There was fungus smell in the room and hallway . Complain to front desk but they did not care . Bed sheet were not clean and smell bad .
Stayed 1 night in Dec 2024

6/10 Okay

donald

Travelled with family
Liked: Amenities
Property looked better in pictures.
Stayed 3 nights in Dec 2024

8/10 Good

jeremie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A couple of nights in Playa del Carmen
We had a good stay at Riviera Maya Suites. We enjoyed the amenities, location and swimming pool. The service (tone) was not the best at reception but it was better after this, Make sue to have a room/flat overlooking the garden and not the street to avoid the noise from the quinta avenida.
Stayed 2 nights in Dec 2024

10/10 Excellent

qamar, mississauga

Stayed 7 nights in Nov 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel - great location!
The location is awesome next to the main tourist strip, but it's on a quieter street so it's not so loud. Beautiful grounds. They have two friendly cats! The pool and jacuzzi looked nice.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

CRISTINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Steve

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Convenient location in a very touristy town. Nice pool. Room smelled of mould and loud noise from the nearby bar. Wifi doesn’t work in room. Good cleaning.
Stayed 3 nights in Dec 2024

10/10 Excellent

bradly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Outstanding. Beautiful grounds and unique setting. Loves it
Stayed 1 night in Dec 2024

10/10 Excellent

Ylse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place exceeded all out expectations. The apartment is spacious, well equipped and the beds and bedding are great. The pool area is amazing and is right on Quinta Avenida, walking distance to everything. We came for one week and we will stay 3!
Stayed 7 nights in Nov 2024

10/10 Excellent

Joan Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is traditionally Mexican and very well maintained. The gardens are lush and well cared for. It can get noisy on the weekends but the rest of the week is fine.
Stayed 10 nights in Nov 2024

10/10 Excellent

Efrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

fani

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusto mucho el concepto de los bungalós que están entre tipo jungla , para los que buscan hospedarse en algo diferente . Lo único que deben arreglar es el agua de la regadera que no se podía acomodar a temperatura Normal , o salía el agua muy caliente o salía muy fría .
Stayed 4 nights in Nov 2024

10/10 Excellent

cindy

Liked: Property conditions & facilities
My favorite place in Playa!!
Stayed 1 night in Nov 2024

8/10 Good

Carmen

Liked: Cleanliness, property conditions & facilities
Excellent location, friendly staff
Stayed 3 nights in Nov 2024

10/10 Excellent

Michelle Viene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is close to the beach, shopping, restaurant and 5th avenue. It has a jungle vibe and you get to see animals visiting your balcony that you have not seen before. The staff are very attentive and welcoming.
Stayed 7 nights in Nov 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot away from the business
Stayed 6 nights in Nov 2024

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing as always! Thank you!
Stayed 1 night in Nov 2024

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
As always, everything is perfect!
Stayed 1 night in Nov 2024

10/10 Excellent

cindy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely as always ... and always a warm welcome!!
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Nov 2024

6/10 Okay

SIXTO SR

Business traveller
Liked: Cleanliness
Disliked: Staff & service
buenas tardes,este es mi review de mi estancia en el hotel maya, hemos estado con mi familia 2 veces y esta fue la tercera vez y estuve yo solo en viaje de negocios, tuve un accidente en la noche al ir a el lobby a recoger una sábana que pedi en la mañana y no me la llevaron a el cuarto, estaba mojado el piso, no habia ningun senal de resbaloso y cai y al golpearme la cabeza me la corte,salio mucha sangre en el pizo,el guardia solo memiraba , le pedi alluda para levantarme y fue que me alludo despues de unos minutos, le dije que no hay ningun senal que indique que todo el pizo esta resbalozo y me dejo en el lobby sangrando y se fue a poner el senal despues regreso a limpiar la sangre del piso y agarro el telefono y se puso a hablar a alguien, me tuve que ir a mi cuarto a tratar de parar la sangre, a el dia siguiente sali para ir a el hospital para recibir 3 saturadas y medicina para que no se infectara y para la contucion, antes de irme a el hospital le pedi a la housekepper si podia limpiar mi cuarto porque la almohada y sabana estaba llena de sangre inluyendo el bano, ninguno del hotel se acerco para saber si se necesitaba algo o si queria un bendaje mientras hiba a el hospital,estuve dos dias mas para terminar el negocio que tenia. ,es muy triste que no tengan consideracion de los huespedes, me pregunto si se hubiaran actuado con una persona americana hubiera sido diferente? esa es una muy buena pregunta., tengo todas las fotos y la cortada que sufri en la cabeza .,muchas
Stayed 4 nights in Oct 2024