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Princess Family Club Riviera - All Inclusive

5.0 star property

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Sports facility
Family Room (Club)
On the beach, white sand, sun-loungers, beach umbrellas
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Breakfast included
  • Room service
  • Parking included

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪18 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪19 min drive‬

Room options

View all photos for Family Room (Club)

Family Room (Club)

Family Room (Club)

  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1692)
The price is €514
for 1 room
includes taxes & fees
8 Mar - 9 Mar
The Royal Haciendas All Inclusive

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools
Catch some rays at the beach or spend the day relaxing at Princess Family Club Riviera - All Inclusive 's full-service spa. Then enjoy a meal at one of the resort's 12 restaurants.
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and safes. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Princess Family Club Riviera - All Inclusive . During your stay, you'll be within walking distance of Playa Xcalacoco. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine at Buffet Family Club, one of the property's 12 restaurants and 20 bars/lounges
  • Splash around at the waterslide or swim in the 12 outdoor pools
  • Indulge with deep-tissue massages, reflexology, or body scrubs at Spa Princess
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes 6 outdoor tennis courts, a gym, and basketball
  • 11 minutes by car from Quinta Avenida and 7 minutes from El Camaleón Mayakoba Golf Course
Princess Family Club Riviera - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Princess Family Club Riviera - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 12 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Buffet Family Club - This buffet restaurant specializes in international cuisine.
Verde - This buffet restaurant specializes in international cuisine. Open daily.
Naranja - This buffet restaurant specializes in international cuisine. Open daily.
Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 12 restaurants
  • 20 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Buffet Family Club
  • Verde
  • Naranja
  • Mama Mía
  • La Vaquería

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Fitness classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Playground
  • Shopping
  • Tennis
  • Volleyball

Family friendly

  • 12 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (27254 square feet)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)
  • Jetted bath
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Plasma TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Princess Family Club Riviera - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 315 out of 761 reviews
Rating 8 - Good. 232 out of 761 reviews
Rating 6 - Okay. 119 out of 761 reviews
Rating 4 - Poor. 53 out of 761 reviews
Rating 2 - Terrible. 42 out of 761 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Hsuan Ting

Stayed 6 nights in Nov 2024

8/10 Good

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and the family club was perfect for kids 0-10! Would gladly return. One suggestion would be a daytime snack/dining option for family club as my kids were so tired and hungry in the evenings (ages 3&5) that they barely made it to the 6pm buffet opening time and we had to go to the main resort sport bar to get them food before the buffet opened. But this place was excellent and so nice to have so many families near by and swim out room was fantastic! Thank you all
Stayed 7 nights in Nov 2024

8/10 Good

Liubov

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved the themed restaurants and huge territory. Great services, however some staff need to be trained properly. Additionally, we were denied in breakfast to go when we checked out at 5 am to the airport
Stayed 13 nights in Nov 2024

6/10 Okay

Ania

Travelled with family and small children
Disliked: Amenities
Good was terrible, no flavor, same thing everyday. Hotel is ok, nothing special. Very far from the beach. Have to take the shuttle and wait for it. Not very convenient. I would not come back to this hotel.
Stayed 7 nights in Nov 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was incredibly long and we were left on our own to find our own room
Stayed 7 nights in Nov 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbra hotell . vi älskar princess
Väldigt stor resort. Vi upplevde hotellet som väldigt bra och lyxigt. Vi bodde på family club delen som tyvärr låg längst bort från stranden, så fick åka små "golfbilsbussar" till stora poolen och stranden. Man kunde såklart gå också, men tog ca 8min. plus att när man har små barn orkar de inte. Barnpoolen med splash fanns nära rummet men tyvärr var det så hög ljudnivå av vattnet att vi inte ville vara där så.mkt. vi har 3 barn och den äldsta som är 9 år var för stor för splash poolen. 7 åringen tyckte det va kul men vill ha djupare pool. 3 åringen vågade inte va där pga att hon inte vill ha vatten i ögonen. Vi bodde på andra våningen. De som bodde under oss hade direkt tillgång till pool från rummet. Så man kunde gå till den avlånga poolen om man ville bada djupare där..Men kändes konstigt att bada utanför någons rum så det gjorde vi aldrig. Hade önskat att familjedelen var lite närmare stranden. Vi gick förbi villadelen och där hade man velat bo hellre. det var växlighet mellan main pool och stranden och lite avstånd. så man såg inte havet från poolen. Solstolarna ingick för hotellet. Vi betalade extra för platinum då fick man använda solstolarna med tjocka madrasser. man fick även tillgång till VIP poolen. men var rätt liten och inte så kul för barnen..så vi va aldrig där. Fanns många poolbarer.👍 och flera pooler. 👍 Maten var jättebra på bufféerna och de andra restaurangerna vi besökte var superbra. rummen var väldigt rymliga och bra för oss med 3 barn. vänlig personal.
Stayed 6 nights in Nov 2024

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything the room service was good and very clean around the resort area.
Stayed 10 nights in Oct 2024

6/10 Okay

Bhikhu

Travelled with family
Average
Stayed 5 nights in Jul 2024

6/10 Okay

Yusleidi

Travelled with family and small children
Liked: Cleanliness, staff & service
Mientieron con el servicio de la habitación
Stayed 6 nights in Nov 2024

10/10 Excellent

Deyan, Oakland Twp

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff is amazing. The property could use some cosmetic work and maintenance - I hope they plan on it in the near future. The food was good. The Sushi restaurant though served the same sushi they had at the buffet and was not worth making the reservation to go there. The desserts could use a little improvement, but that kept us from gaining too much weight on our vacation. :-) The French Restaurant was our favorite - would definitely recommend. Overall, the food was good. Overall, great value for the money we spent. The resort is very nice and clean. And, the staff is really amazing.
Stayed 5 nights in Nov 2024

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Our second time this year at the property. As a family unit with young kids it’s great for everyone! Although what I really didn’t like is all the smoking and vaping everywhere we went. Even though there were smoking areas and signs saying no smoking people weren’t respectful and nobody enforced the rules it was disappointing. Adults were smoking in the pools even! And one of our last nights there at la fondue a few tables over a man was consistently vaping at his dinner table with zero respect for the other tables around with young children. Also we had a few bad experiences at the reservation restaurants. Being ignored by the waiter and at one point after waiting a 1.5 hrs for our food we had to leave and go to a buffet.
Stayed 8 nights in Oct 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Party of 7, teenagers. Rooms were clean, plenty of activities. Would recommend!
Stayed 4 nights in Oct 2024

10/10 Excellent

Luke

Travelled with family and small children
Liked: Cleanliness, amenities
Great place to stay
Stayed 4 nights in Oct 2024

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were constantly attacked by wild Coati's when eating outside or relaxing by the pools. There are thousands of wild Coati's (mexican raccoons) on the property that will steal your food off of your plate and grab your belongings on your chair while you are swimming. It's a constant and non-stop. You can't relax and are constantly having to fight them off.
Stayed 6 nights in Oct 2024

10/10 Excellent

Chris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Staff was always friendly and helpful.
Stayed 8 nights in Oct 2024

2/10 Terrible

Julie

Stayed 5 nights in Sep 2024

10/10 Excellent

Sergio

Stayed 7 nights in Sep 2024

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, especially if you have young children. Lots of activities for the little ones and great food.
Stayed 6 nights in Sep 2024

8/10 Good

Susana

Stayed 3 nights in Sep 2024

8/10 Good

Bani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The service was amazing but the hotel needs upgrades
Stayed 7 nights in Sep 2024

6/10 Okay

Jumel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2024

8/10 Good

Brianna Jewel

Stayed 4 nights in Aug 2024

10/10 Excellent

Arla

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Very nice and friendly staff. Property is a 9
Stayed 2 nights in Aug 2024

6/10 Okay

karen

Travelled with family and small children
Strong smell bathroom like moldy
Stayed 1 night in Aug 2024

8/10 Good

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great staff and friendly environment. They can improve on their food selections and upkeep of their rooms. Overall it’s a great resort and would recommend it to family members and friends.
Stayed 4 nights in Aug 2024