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Luciana Hotel & Beach Club

3.0 star property

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Photo gallery for Luciana Hotel & Beach Club

Terrace/patio
Exterior
Terrace/patio
In-room safe, blackout curtains, iron/ironing board, free WiFi
Deluxe Room, Ocean View | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Outdoor space
  • Free WiFi

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪4 min walk‬
  • Central Square
    ‪6 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪13 min walk‬

Room options

View all photos for Deluxe Double Room, Ocean View

Terrace/patio

Deluxe Double Room, Ocean View

  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 25 sq m
  • Studio
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Ocean View

Terrace/patio

Deluxe Room, Ocean View

  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 25 sq m
  • Studio
  • Beach view
  • Sleeps 4
  • 2 Double Beds

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About this property

Luciana Hotel & Beach Club

On beach with outdoor pool, near Quinta Avenida
When you stay at this beach aparthotel you can enjoy umbrellas, sun loungers, and free beach club on site. Each apartment offers free WiFi, a coffee/tea maker, and a Smart TV with satellite channels. A hair dryer, a safe, and a shower are among the other amenities that guests will find. Housekeeping is available on request.
Luciana Hotel & Beach Club offers 22 air-conditioned accommodations with safes and coffee/tea makers. Smart televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Playa del Carmen aparthotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the aparthotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Luciana Hotel & Beach Club. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, an outdoor pool, and a restaurant are available. Built in 2002, this comfortable aparthotel has 22 apartments on 3 floors. Each apartment includes amenities such as free WiFi and a Smart TV.
  • Each apartment offers a Smart TV, a coffee maker, and a safe
  • Free WiFi
  • Enjoy a bite to eat at Restaurant Playa Maya, a family restaurant with a beachfront location
  • Take a swim in the outdoor pool
  • Amenities include a multilingual staff and a terrace
  • Steps from Quinta Avenida and 7 minutes by foot from Playa del Carmen Maritime Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Luciana Hotel & Beach Club. A complete renovation of Luciana Hotel & Beach Club was completed in January 2025.

This 3-star Playa del Carmen aparthotel is smoke free.

Restaurant Playa Maya - This beachfront family restaurant serves breakfast, brunch, lunch, and light fare. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Beach

  • On the beach
  • Free beach club on site
  • Beach sunloungers
  • Beach umbrellas

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transport

  • No on-site parking available

Restaurants on site

  • Restaurant Playa Maya

Food and drink

  • Fridge (mini)
  • Coffee/tea maker

Dining

  • 1 restaurant
  • 1 bar

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided
  • Toilet paper
  • Hairdryer
  • Shampoo
  • Soap

Entertainment

  • Smart TV with satellite service

Outdoor areas

  • Terrace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lifts
  • 4 steps to reach property
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Safe
  • Multilingual staff
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)

Location highlights

  • Near the sea
  • On the waterfront
  • In the city centre
  • In the entertainment district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 22 rooms
  • 3 floors
  • 2 buildings
  • Built in 2002
  • Traditional architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [Calle 8 Norte Manzana 4 #876, Zona Maritima (The Carmen Hotel)]
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The check-in location differs from the property location. To check in, guests will need to go to Calle 8 Norte Manzana 4 #876, Zona Maritima (The Carmen Hotel)
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Playa Maya Hotel Playa del Carmen
Playa Maya Hotel
Playa Maya Playa del Carmen
Playa Maya Riviera Maya/Playa Del Carmen Mexico
Playa Maya Del Carmen
Playa Maya Hotel Del Carmen

Luciana Hotel & Beach Club Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 237 out of 503 reviews
Rating 8 - Good. 143 out of 503 reviews
Rating 6 - Okay. 61 out of 503 reviews
Rating 4 - Poor. 29 out of 503 reviews
Rating 2 - Terrible. 33 out of 503 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I just spent 3 nights at Playa Maya. We got to the hotel a little late, but was greeted by Marvin (I believe he's night time security) who helped us to our room. The hotel doesn't have a street entrance so you must walk through the beach, which was fine, we're at the beach anyway! They provide fresh water for the rooms and ours was cleaned nicely everyday. We have nothing but good things to say about this property. Our favorite person was Marvin. He carried great conversations with my husband and I and suggested many fun things for us to check out. The breakfast was good and the hospitality was even better. We will be back!
Stayed 3 nights in May 2024

6/10 Okay

Andrea

Liked: Cleanliness
Disliked: Room comfort
Run-down and overpriced
Entrance is difficult to find so call upon arrival. Website listing is inaccurate; the room was very run-down, uncomfortable and with bare bones amenities. The main light was burned out, the closet had no hangers, the safe was broken and unusable, no fridge, a coffee maker without coffee or cups and the only toiletry provided was shampoo through a soap dispenser. The hot water ran out after one minute and the bed was old and uncomfortable, as were the pillows. That being said, the staff was amazing!! and it's a great location. The a/c worked well...
Stayed 3 nights in May 2024

8/10 Good

ANTHONY

Stayed 4 nights in Apr 2024

6/10 Okay

Dinah Elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Small hotel which is good
Stayed 7 nights in Apr 2024

8/10 Good

Tanya

Liked: Cleanliness
Stayed 7 nights in Apr 2024

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A returning customer, this hotel is beautiful and has the front entrance in front of the beach so it's very relaxing to see. I always recommend Playa Maya Hotel :)
Stayed 2 nights in Apr 2024

8/10 Good

Venkata Srinivasarao Chekuri

Liked: Cleanliness
Enjoyed our stay. Little interior to public access
Stayed 4 nights in Apr 2024

8/10 Good

matt

Stayed 4 nights in Apr 2024

8/10 Good

Jean Pierre

Travelled with partner
Liked: Property conditions & facilities
The property needs a direct access from Calle 8 NTE and not to have your shoes wet by the ocean while accessing the hotel by the beach - the rest was fine and the management are excellent people and very hospitable
Stayed 2 nights in Apr 2024

2/10 Terrible

Javier

Travelled with family
Disliked: Cleanliness, room comfort
Very dirty mold everywhere and broken items
Stayed 3 nights in Mar 2024

2/10 Terrible

Raymond

Disliked: Cleanliness, room comfort
Not very well kept
Stayed 3 nights in Mar 2024

6/10 Okay

Alfred

Travelled with partner
Liked: Cleanliness
Nice staff, spacious room, ample hot water, good views of ocean. Rocky beach, seaweed discolored water, a bit run down, wifi a bit spotty.
Stayed 3 nights in Mar 2024

8/10 Good

Verified traveller

Great day at the beach. Perfect proximity.
Stayed 1 night in Feb 2024

4/10 Poor

Paul

Disliked: Cleanliness, room comfort
Below average hotel
Toilet was running; TV didn't work. The room was barely better than backpacker hostel. Really disappointing stay based on the 8.4 star rating which is clearly innacurrate
Stayed 2 nights in Jan 2024

8/10 Good

thierry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

Albert

Travelled with partner
Liked: Cleanliness
Liked it was right on the beach. No deadbolt or peephole on the door. Room was entered twice While we were in bed. Had stayed here several years ago, property has gone downhill.internet only worked half the time. Staff was nice, but new.
Stayed 8 nights in Dec 2023

2/10 Terrible

michelle

Disliked: Cleanliness, room comfort
very rude
your man at the desk would not let me in with my service dog. Your ad on hotels.com said that service dogs were ok. He was tude to me and unkind. he did not care that I had no other place to stay. I asked for a refund and he said no. so you will either refund my money now or I will file a claim with spread word on the internet of your very difficult hotel!!! Michelle
Stayed 2 nights in Dec 2023

6/10 Okay

chris

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No Wifi for 3 consecutive days in the rooms, wifi was available at main restaurant though. Location is great. Right on the beach. People talk about walking across beach to get to hotel, its 30 feet off the street via beach. Rooms are very basic, not dirty but no extras at all. No blanket on bed beyond sheets for example. Breakfast is great, good omelette and coffee, friendly staff. Office staff are so - so, not looking to help. Location is perfect, on the beach, close to everything and central.
Stayed 3 nights in Dec 2023

4/10 Poor

MIHAELA

Stayed 1 night in Dec 2023

2/10 Terrible

German

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nothing works like the jacuzzi, the pool was so dirty, I’d told the guy who’s cleaning to don’t clean my bedroom and he didn’t lessen and throw away my wife’s very expensive lotion.
Stayed 3 nights in Dec 2023

10/10 Excellent

Coy

Stayed 3 nights in Dec 2023

8/10 Good

Juan Manuel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

martin

Travelled with partner
Disliked: Property conditions & facilities
The property needs some major maintenance, we didn't get clean towels all week, staff were good, although, there was different staff every day. Great location
Stayed 5 nights in Nov 2023

6/10 Okay

Bobby

The biggest problem I have is that you actually have to drag all of your luggage through the sandy beach to get to hotel. Also lots of mold under wall AC unit. Only way in and out of room is through sliding glass door with very questionable lock. I didn’t feel comfortable leaving the room or sleeping at night. There are many choices on the beach here. I would recommend finding somewhere else.
Stayed 1 night in Nov 2023