Maroma, A Belmond Hotel, Riviera Maya

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Dates

December 2024

January 2025

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Villa, 2 Bedrooms, Private Pool (Mariposa)

Couples treatment room(s), sauna, hot tub, steam room, body treatments

Suite, Private Pool, Oceanfront (Pavo Real)

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

On private beach

Breakfast included

Pet-friendly

Pool

Spa

Explore the area

Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO, 77710

Maroma Beach
5 min walk
Playa Paraiso Golf Course
8 min drive
Paradise Beach
12 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
40 min drive

Room options

Villa, 2 Bedrooms, Private Pool (Mariposa)

106 sq m
Ocean view
Sleeps 5
2 King Beds

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

110 sq m
Ocean view
Sleeps 5
1 King Bed and 2 Twin Beds

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

106 sq m
Ocean view
Sleeps 5
2 King Beds

Junior Suite, Garden View

54 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Suite, 1 Bedroom, Oceanfront

61 sq m
Ocean view
Sleeps 3
1 King Bed

Suite (Wellness)

62 sq m
Sleeps 3
1 King Bed

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

83 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Room, Ocean View

35 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, Private Pool, Oceanfront (Pavo Real)

86 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, Ocean View (Master)

57 sq m
Ocean view
Sleeps 3
1 King Bed

Suite, 2 Bedrooms

104 sq m
Beach view
Sleeps 5
2 Twin Beds and 1 King Bed

Villa (Maroma)

Ocean view
Sleeps 10
4 King Beds

Suite, Ocean View

Ocean view
Sleeps 3
1 King Bed

Junior Suite, Ocean View

47 sq m
Ocean view
Sleeps 3
2 Twin Beds OR 1 King Bed

Suite, Garden View (Master)

77 sq m
Sleeps 3
1 King Bed

Deluxe Room, Garden View

35 sq m
Sleeps 2
1 King Bed OR 2 Twin Beds

Similar properties

On private beach

Pool

Spa

Pet-friendly

for 1 night

includes taxes & fees

5 Jan - 6 Jan

On private beach

Pool

Hot tub

All-inclusive

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

On a private white sand beach, near Maroma Beach

Catch some rays on Maroma, A Belmond Hotel, Riviera Maya's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Housekeeping is available on request.

Maroma, A Belmond Hotel, Riviera Maya offers 72 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished patios. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and complimentary bicycles are featured at the hotel. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maroma Spa by Guerlain (Opening November 2023) has 9 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

During your stay at Maroma, A Belmond Hotel, Riviera Maya, you're just a quick walk from Maroma Beach. Features include free breakfast, free WiFi in public areas, and free valet parking. This property offers pet-friendly amenities like food and water bowls.

Free full breakfast served daily
Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
Free valet parking and self parking
Enjoy Mexican cuisine with a beachfront location at Casa Mayor, one of the property's 2 restaurants and 2 bars/lounges
Treat yourself to body scrubs, reflexology, or body treatments at Maroma Spa by Guerlain (Opening November 2023)
Services include babysitting, dry cleaning/laundry, and a concierge
Onsite recreation includes a private beach, a 24-hour gym, and a steam room
6.9 mi (11.1 km) from El Camaleón Mayakoba Golf Course and 11.7 mi (18.9 km) from Quinta Avenida
Airport shuttle service available for a fee
Pets welcome for a fee
Pet-friendly amenities are available, including food and water bowls

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Maroma, A Belmond Hotel, Riviera Maya, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like scuba diving and sailing.

Free breakfast is served daily. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a 24-hour fitness center, a steam room, and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Maroma, A Belmond Hotel, Riviera Maya was completed in December 2022.

Smoking is allowed in designated areas at this 5-star Playa del Carmen hotel.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Casa Mayor - This beachfront restaurant specializes in Mexican cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Freddy's Bar - This cocktail bar specializes in Mexican cuisine and serves lunch and dinner. Open daily.

Woodend by Curtis Stone - This beach restaurant serves dinner only. Open daily.

Bambuco - This beachfront cocktail bar specializes in Mexican cuisine and serves lunch only. Open daily.

Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
Available in some public areas: Free WiFi

Parking and public transport

On-site parking available only on request
Free uncovered self-parking on site
Free uncovered valet parking on site
Limited on-site parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Limo/town car service

Food and drink

Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
2 restaurants
2 bars/lounges and 1 beach bar
24-hour room service

Restaurants on site

Casa Mayor
Freddy's Bar
Woodend by Curtis Stone
Bambuco

Things to do

24-hour fitness centre
Fitness classes
Art gallery
Free bike hire
Full-service spa
Pilates classes
Private picnics
Sailing
Scuba diving
Shopping
Steam room
Table tennis
Volleyball

Family friendly

Baby bath
Babysitting (surcharge)
Children's books
Children's dinnerware
Free cots/infant beds
Corner/local shop
High chair
In-room childcare (surcharge)
Laundry facilities

Conveniences

Banquet hall
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Turndown service
Water sports equipment
Wedding services

Business services

Computer station
Conference space (377 square feet)
Meeting rooms - 2

Outdoors

Beach loungers
Beach umbrellas
Garden
Outdoor furniture
Pool sunloungers
Pool umbrellas
Private beachfront location
Terrace
Vegetable garden

Spa

9 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
1 steps to reach property
Tile flooring in room
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair-accessible (may have limits)

Beach towels
Designated smoking areas (fines apply)
Games
Humane treatment of captive wild animals
Renovated entire property – December 2022
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Ceiling fan
Down duvet
Fan
Free cots/infant beds
Hypo-allergenic bedding
Pillow menu
Portable fan
Premium bedding

Bathroom

Dressing gowns
Bath or shower
Designer toiletries
Hairdryer
Shampoo
Soap
Toilet paper
Towels
Toothbrush and toothpaste (on request)

Entertainment

TV channels
Flat-screen TV
Premium channels

Food and drink

Coffee/tea maker
Espresso maker
Free bottled water
Minibar
Toaster oven

Access via exterior corridors
Children's slippers
Connecting rooms available
Dryer
Eco-friendly cleaning products provided
Electrical adapters/chargers
Free newspapers
Guidebooks/recommendations
In-room massage
Iron/ironing board (on request)
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Local maps
Phone
Slippers
Turndown service
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: MXN 4000 per pet, per stay, plus a deposit of MXN 4000 per stay
Maximum 2 (weight limit: 11 lbs per pet)
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Rollaway/extra beds are available for MXN 129.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4)
Pet deposit: MXN 4000 per stay
Pet fee: MXN 4000 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: MXN 129.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Parties and events are allowed on site

This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Maroma, A Belmond Hotel, Riviera Maya offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Property Registration Number PCM950514FP5

We should mention

Pool access available from 7:00 AM to 7:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Belmond Maroma

Belmond Maroma Resort

Belmond Resort

Maroma Belmond

Maroma Resort

Maroma Hotel Playa Del Carmen

Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen

Maroma Resort Spa

Maroma, A Belmond Hotel, Riviera Maya Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

10/10 Excellent

William

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

10/10 Excellent

Simon

10 Jun 2024

Liked: Property conditions & facilities

Stayed 10 nights in May 2024

10/10 Excellent

Unji

10 Dec 2023

Stayed 1 night in Dec 2023

10/10 Excellent

Sarrah

Travelled with family and small children

27 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Belmond always delivers exceptional service—Belmond Maroma is no different. The staff are amazing the facilities, recently renovated, are impeccable.

Stayed 9 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with partner

30 Mar 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s a beautiful resort in a beautiful location. Great staff, charming rooms, wonderful view and absolutely amazing service. This is one of the best experiences in MEXICO.

Stayed 4 nights in Mar 2021

10/10 Excellent

idris

28 Mar 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful resort

Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Travelled with partner

11 Feb 2021

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Literally on the beach, could see the ocean and hear the waves at all times

Stayed 2 nights in Feb 2021

10/10 Excellent

RYAN

16 Nov 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming and Authentic

Great staff, charming rooms with nice hammock on patio. The included breakfast is just fantastic. All food is well thought, prepared and of super quality just like everything at this place. Pricey, but very charming.

Stayed 2 nights in Nov 2020

10/10 Excellent

Beverly

29 Oct 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful view, customer service, and hotel. We rode out hurricane Zeta but we still enjoyed our stay. This is the place to stay if you want to feel like family.

Stayed 3 nights in Oct 2020

10/10 Excellent

Stephen

29 Sept 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay At The Belmond

Our stay at the Belmond Maroma was absolutely perfect. The service was spectacular. The staff was friendly and so helpful with anything we wanted. It's a beautiful resort in a beautiful location. I would highly recommend this hotel.

Stayed 7 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner

25 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, excellent service and staff. Best beach in the world.

Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner

9 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Outstanding food and service, great beach and beach amenities

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

2 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

maroma

another wonderful stay at Maroma. The people make this resort super special

Stayed 1 night in Jan 2020

10/10 Excellent

Barbara, New York City

Travelled with family

30 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my third visit to the Maroma and I know I'll be back again soon. It is beautifully built and landscaped, the food is wonderfully prepared and varied, the staff is friendly and more than helpful, the rooms are lovely, the beach is perfect. Everyone works hard to make it as beautiful as it always is. My favorite thing? Seeing the sunrise over the beach. The jungle view from our terrace. Another favorite? A big dish of guacamole sitting at the bar in the late afternoon. Least favorite thing? Several loud children playing in the pool late at night. (This was never a problem during previous stays) An adults-only policy would be welcome. Thank you to everyone!

Stayed 4 nights in Jan 2020

10/10 Excellent

Sarah, Minneapolis, MN

Travelled with partner

24 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Belmont Maroma is amazing! I have already looked into going back and we haven’t even left here. The food was fantastic which is always a big concern for me when traveling to Mexico as I’ve had bad experiences at an all inclusive resort in Mexico before. The food at Belmont was fantastic! Overall we had a blast and can’t wait to return.

Stayed 4 nights in Jan 2020

10/10 Excellent

Dave, Denver

Travelled with partner

17 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome small boutique hotel with exquisite service! Food was awesome! We will be back.

Stayed 10 nights in Jan 2020

6/10 Okay

Nick, London

Travelled with partner

15 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It's a large property with extensive grounds and facilities. The staff are extremely helpful and the room rate we paid was reasonable. However, the food and drink prices are out of this world.

Stayed 2 nights in Jan 2020

10/10 Excellent

Virginia

Travelled with partner

15 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service, beautiful grounds, quiet. Lovely room and pools. Lots of space, good yoga.

Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

27 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family

12 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Once in a life experience, excellent service, beautiful setting and full of details

Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group

12 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best vacation ever. The level of service here is absolutely amazing. They think and deliver on everything. Beyond our expectations. Thank you !!!

Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

8 Oct 2019

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner

21 Sept 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Magical experience at the Belmond!!!! Will definitely come back to visit.

Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family

24 Jun 2019

Liked: Cleanliness, staff & service, amenities

We had an excellent stay except for the air conditioning of our room, apparently the A/C units are old or stressed out because of climate and on our second night ours broke, but the staff was very helpful they moved us to a neighboring room for the night sleep while their staff work on the AC units, and by the morning it was fixed. Staff was nice enough to send us an apology letter with a small gift for the inconvenience. Other than that the hotel and its staff is wonderful, the quiet and beautiful location combine wonderfully with all the hotel facilities. Their spa treatments are always great, plus the restaurants give you excellent choices, and the highlight is Freddy's bar in front of the beach.

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children

21 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic experience. Best authentic experience in Riviera Maya.

Stayed 7 nights in Apr 2019

Maroma, A Belmond Hotel, Riviera Maya

Choose dates to view prices

Photo gallery for Maroma, A Belmond Hotel, Riviera Maya

Reviews

Exceptional

Popular amenities

Explore the area

Room options

View all photos for Villa, 2 Bedrooms, Private Pool (Mariposa)

Villa, 2 Bedrooms, Private Pool (Mariposa)

View all photos for Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

View all photos for Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

View all photos for Junior Suite, Garden View

Junior Suite, Garden View

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

View all photos for Suite (Wellness)

Suite (Wellness)

View all photos for Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View

View all photos for Suite, Private Pool, Oceanfront (Pavo Real)

Suite, Private Pool, Oceanfront (Pavo Real)

View all photos for Suite, Ocean View (Master)

Suite, Ocean View (Master)

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

View all photos for Villa (Maroma)

Villa (Maroma)

View all photos for Suite, Ocean View

Suite, Ocean View

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

View all photos for Suite, Garden View (Master)

Suite, Garden View (Master)

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View

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About this property

Maroma, A Belmond Hotel, Riviera Maya

Awards and affiliations

Languages

Property amenities

Internet

Parking and public transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention